Read our Betmaster Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

Our independent casino review team has taken a detailed look at Betmaster Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino’s safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Betmaster Casino has a High Safety Index of 8.9, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Continue reading our Betmaster Casino review to find out more about this casino and determine if it’s the right fit for you.

Fairness and safety of Betmaster Casino

In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Betmaster Casino, we thoroughly read and reviewed the Terms and Conditions of Betmaster Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Betmaster Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

To our knowledge, Betmaster Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All of that, together with other factors considered in our review, has resulted in Betmaster Casino having a Safety Index of 8.9, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

Note: Betmaster Casino is linked to 3 other online casinos, based on the information we’ve collected. The Safety Index of Betmaster Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Betmaster Casino evaluated

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Betmaster Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Betmaster Casino player complaints

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found one relevant complaint about this casino. Because of this complaint, we’ve given this casino 39 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.

Betmaster Casino user reviews and feedback

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Based on the 40 user reviews of Betmaster Casino in our database, it has a Good User feedback score. You may access the casino’s user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino’s reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino’s quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Company information and licenses of Betmaster Casino

Betmaster Casino is in the ownership of and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Betmaster Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Withdrawal limits, win limits, and payment method options

Betmaster Casino supports 42 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, iDEAL, Diners Club, VISA Electron, Maestro, Boleto Bancario, Bitcoin (BTC), AstroPay, Wire-transfer, Binance Coin (BNB), CashtoCode, flykk®, Ripple (XRP), Bitcoin Cash (BCH), Discover, JCB, Vpay, Alfa-click, Interac, Jeton, Binance USD (BUSD), USD Coin (USDC), direct debit, MuchBetter, SticPay, Revolut, Dai (DAI), Rapid Transfer, N26, Neo Coin, Tether (USDT), Ethereum (ETH), Astropay One Touch, Dogecoin (DOGE), Tron (TRX), Litecoin (LTC), Cardano (ADA).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino’s win and withdrawal limits.

Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Betmaster Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
Russian
Japanese
German
Italian
Bulgarian
Korean
Greek
Ukrainian
French
Chinese
Arabic
Hebrew
Tajik
Kazakh
Indonesian
Malay
Uzbek
Norwegian
Hungarian
Azerbaijani
Polish
Filipino
Vietnamese
Hindi
Thai

Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Betmaster Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Betmaster Casino as good.

Betmaster Casino slots and casino games

Betmaster Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino’s game library includes titles from 96 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play’n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Rabcat, Booming Games, Tom Horn, Belatra Games, Relax Gaming, Betgames, Ainsworth, Smartsoft Gaming, Fantasma Games, Turbo Games, Platipus, Macaw Gaming, Concept Gaming, Swintt, Amigo Gaming, Spinmatic, Spadegaming, Aviatrix, NetGaming, Spribe, OneTouch, Golden Race, Revolver Gaming, Charismatic, CT Gaming, Northern Lights Gaming, TrueLab Games, Atmosfera Live, Betby, Foxium, Betsolutions, Mascot Gaming, Copacabana Games, SlotMill, Vivo Gaming, Four Leaf Gaming, Amusnet (EGT), Jade Rabbit Studio, PGsoft (Pocket Games Soft), Espresso Games, Fugaso, Skywind Group, Gamevy, Fazi, Retro Gaming, Zitro, Gamzix, Kalamba Games, Apparat Gaming, Green Jade Games, Just For The Win, Manna Play, Winfinity, Storm Gaming, Panga Games, Silverback Gaming, Vibra Gaming, Electric Elephant, Triple Cherry, 4ThePlayer, Hacksaw Gaming, Print Studios, Mplay, Ruby Play, Elysium Game Studio, XPG (xprogaming), Ka Gaming.

Betmaster Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Betmaster Casino, which is listed in the ‘Bonuses’ section of this review.

*Note: For more information about this casino’s offers, check out our separate page dedicated to Betmaster Casino bonuses.*In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Betmaster Casino, we thoroughly read and reviewed the Terms and Conditions of Betmaster Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Betmaster Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

To our knowledge, Betmaster Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All of that, together with other factors considered in our review, has resulted in Betmaster Casino having a Safety Index of 8.9, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

Note: Betmaster Casino is linked to 3 other online casinos, based on the information we’ve collected. The Safety Index of Betmaster Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Betmaster Casino evaluated

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Betmaster Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Betmaster Casino player complaints

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found one relevant complaint about this casino. Because of this complaint, we’ve given this casino 39 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.

Betmaster Casino user reviews and feedback

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Based on the 40 user reviews of Betmaster Casino in our database, it has a Good User feedback score. You may access the casino’s user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino’s reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino’s quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Company information and licenses of Betmaster Casino

Betmaster Casino is in the ownership of and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Betmaster Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Withdrawal limits, win limits, and payment method options

Betmaster Casino supports 42 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, iDEAL, Diners Club, VISA Electron, Maestro, Boleto Bancario, Bitcoin (BTC), AstroPay, Wire-transfer, Binance Coin (BNB), CashtoCode, flykk®, Ripple (XRP), Bitcoin Cash (BCH), Discover, JCB, Vpay, Alfa-click, Interac, Jeton, Binance USD (BUSD), USD Coin (USDC), direct debit, MuchBetter, SticPay, Revolut, Dai (DAI), Rapid Transfer, N26, Neo Coin, Tether (USDT), Ethereum (ETH), Astropay One Touch, Dogecoin (DOGE), Tron (TRX), Litecoin (LTC), Cardano (ADA).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino’s win and withdrawal limits.

Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Betmaster Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
Russian
Japanese
German
Italian
Bulgarian
Korean
Greek
Ukrainian
French
Chinese
Arabic
Hebrew
Tajik
Kazakh
Indonesian
Malay
Uzbek
Norwegian
Hungarian
Azerbaijani
Polish
Filipino
Vietnamese
Hindi
Thai

Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Betmaster Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Betmaster Casino as good.

Betmaster Casino slots and casino games

Betmaster Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino’s game library includes titles from 96 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play’n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Rabcat, Booming Games, Tom Horn, Belatra Games, Relax Gaming, Betgames, Ainsworth, Smartsoft Gaming, Fantasma Games, Turbo Games, Platipus, Macaw Gaming, Concept Gaming, Swintt, Amigo Gaming, Spinmatic, Spadegaming, Aviatrix, NetGaming, Spribe, OneTouch, Golden Race, Revolver Gaming, Charismatic, CT Gaming, Northern Lights Gaming, TrueLab Games, Atmosfera Live, Betby, Foxium, Betsolutions, Mascot Gaming, Copacabana Games, SlotMill, Vivo Gaming, Four Leaf Gaming, Amusnet (EGT), Jade Rabbit Studio, PGsoft (Pocket Games Soft), Espresso Games, Fugaso, Skywind Group, Gamevy, Fazi, Retro Gaming, Zitro, Gamzix, Kalamba Games, Apparat Gaming, Green Jade Games, Just For The Win, Manna Play, Winfinity, Storm Gaming, Panga Games, Silverback Gaming, Vibra Gaming, Electric Elephant, Triple Cherry, 4ThePlayer, Hacksaw Gaming, Print Studios, Mplay, Ruby Play, Elysium Game Studio, XPG (xprogaming), Ka Gaming.

Betmaster Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Betmaster Casino, which is listed in the ‘Bonuses’ section of this review.

Note: For more information about this casino’s offers, check out our separate page dedicated to Betmaster Casino bonuses. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (42)Payment methods (42)-

Withdrawal limits per month €60,000 per week €14,000 per day €2,000 SlotsRouletteBlackjackBettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardseSports bettingCrash gamesTypes of games- Slots

• Roulette
• Blackjack
• Betting
• Video poker
• Bingo
• Baccarat
• Jackpot games
• Live games
• No poker
• Craps and dice
• Keno
• Scratch cards
• eSports betting
• Crash games

English website All languages (28)All website languagesEnglishChineseFrenchGermanItalianRussianSpanishArabicAzerbaijaniBulgarianFilipinoGreekHebrewHindiHungarianIndonesianJapaneseKazakhKoreanMalayNorwegianPolishPortugueseTajikThaiUkrainianUzbekVietnameseEnglish customer support All languages (28)All customer support languagesEnglishChineseFrenchGermanItalianRussianSpanishArabicAzerbaijaniBulgarianFilipinoGreekHebrewHindiHungarianIndonesianJapaneseKazakhKoreanMalayNorwegianPolishPortugueseTajikThaiUkrainianUzbekVietnameseEnglish live chat-

• High withdrawal limit

• Phone customer support available

• Website supports many languages

• Bitcoin accepted

• Wide range of currencies

• Massive selection of games including wide variety of live dealer games

• Untranslated content for some languages

• Not all payment methods are available for all countries

• Live chat support uses the auto-translate feature for some languages

• Medium sized casino popular in Brazil

8.9

Betmaster Casino PE

Same management

8.8

Casinoin IE

Same management

Same management

Same management

Browse all bonuses offered by Betmaster Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with Betmaster Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Good Rated by 38 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. Dani.10ApprenticeMexico• 2 weeks ago I want to see if the casino dares to respond with the same lie here as in another forum, to which he always answered as the reason for the confiscation of my funds, and which he communicated with me on countless occasions, to see if here is where the unresolved complaint is to the one who never showed his face and cost him black points, and where is my mediator as a witness to whom I also never answer also dares to lie. Friends, this casino is totally opaque, do not play here, there are sites that do pay, this is not Quiero ver si el casino igual se atreve a responder con la misma mentira aquí que en otro foro, que el siempre contesto motivo de la confiscación de mis fondos ,y que se comunicó en inumerables ocasiones con migo, haber si aquí donde está la queja no resueltas a ala que nunca dió la cara y le costó puntos negros , y dónde está de testigo mi mediador al cual tampoco contesto nunca también se atreve a mentir. Amigos este casino es totalmente poco transparente no jueguen aquí ay sitios que si pagan este no lo es - Low amounts arrive instantly Montos bajos llegan al instante

• Terrible Customer Service from Support Pésimo Servicio al cliente del soporte
• They ask for unnecessary documents to avoid paying you Piden documentos innecesarios para no pagarte
• Support is not there to help you, but to give excuses. El soporte no está para ayudarte si no para dar excusas

daniysalina22VisitorMexico• 3 months ago Betmaster Mx is 100% recommended. It has a wide variety of games and providers. Betmaster Mx es 100% recomendable. Tiene mucha variedad de juegos y provedores - Very fast deposits and withdrawals Depositos y retiros muy rapido

• A wide variety of providers and games Mucha variedad de provedores y juegos

• Customer service is very friendly and helps resolve any questions. Atencion al cliente es muy amable y ayudan para resolver cualquier duda

• DLV provider for slots is missing Falta el provedor DLV para slots

• The minimum withdrawal is 200 pesos El retiro minimo es 200 pesos

BetfanNoviceCroatia• 4 months ago TOP 3 THE WORST betting sites.After more than 2 month of delaying my withdrawal, asking for multiple verifications, unnecessary documents they “voided” all my bets that were repeated. That means, if u repeat your bet because of example better odd, it can be voided !!Chat support replaying every 10-20 days. I had to ask multiple times for status of verifications and withdrawals, every time they had to check document for more than 2 weeks.After more than 2 month my account is “finaly” verified and they removed more than half earninigs because of double bets.Read carefully “terms and conditions” , better, don’t make account here !! NEVER SEEN SOMETHING LIKE THISAlso, after my account is verified, I have to wait AGAIN for withdrawal permission.MEANING: If u win something, they will took your money because they “can”, based on their terms and conditions.SAME AS CASINOIN pcvjjr9wx8VisitorMexico• 6 months ago Magically, when you start a positive streak, they start putting obstacles in your way when withdrawing money, asking for extra documentation, and even though all the documentation is correct, days have passed and customer service has not resolved anything, it seems like I am talking to a robot. Mágicamente cuando comienzas una racha positiva te comienzan a poner trabas al retirar el dinero, pedir documentación extra, y a pesar de que toda la documentación es correcta han pasado los días y no resuelve nada atención al cliente, pareciera que hablo con un robot. - Customer Service Atención al cliente

SpeechyJunior ApprenticeGreece• 6 months ago While I was playing for about a year with small deposits and small withdrawals, suddenly I requested a withdrawal of €100 and they refused to pay me, asking for some documents! Until then everything was going smoothly! I sent my documents and after 1 week they closed my account with the explanation that I had multiple accounts! Of course this is not the case as I only had one account! When I asked for an explanation, they simply told me that they cannot comment on this decision… Ενώ έπαιζα περίπου ένα με χρόνο με μικρές καταθέσεις και μικρές αναλήψεις, ξαφνικά ζήτησα μια ανάληψη των 100€ και μου αρνήθηκαν να την πληρώσουν, ζητώντας κάποια έγγραφα! Μέχρι τότε όλα γίνονταν χωρίς πρόβλημα! Εγώ έστειλα τα έγγραφα μου και μετά από 1 εβδομάδα μου έκλεισαν τον λογαριασμό με την εξήγηση ότι είχα πολλαπλούς λογαριασμούς! Φυσικά δεν ισχύει κάτι τέτοιο καθώς είχα μόνο έναν λογαριασμό! Οταν ζήτησα εξηγήσεις, απλά μου είπαν πως δεν μπορούν να σχολιάσουν την απόφαση αυτή… - Very poor customer service Πολύ κακή εξυπηρέτηση πελατών

• Withdrawals Αναλήψεις

bruno1007lAdvanced NoviceMexico• 7 months ago It could be the best casino but when you win a lot magically the withdrawals no longer work, they will cancel your withdrawals and not let you withdraw, you will end up playing with that money, when you lose your money magically the withdrawals no longer work, they use that trick so that you don’t win a lot, so if you win a lot and can’t withdraw, do a self-exclusion so you don’t lose your money Podría ser el mejor casino pero cuando ganas mucho mágicamente los retiros ya no funcionan, te cancelarán los retiros y no te dejarán retirar, acabarás jugando con ese dinero, cuando pierdes tu dinero mágicamente ya sirven los retiros, usan ese truco para que no ganes mucho, así que si ganan mucho y no pueden retirar hagan una autoexclusión para no perder su dinero - Fast withdrawals (not always) Retiros rápidos (no siempre)

• Very good bonuses Bonos muy buenos

• 3% extra when depositing by SPEI 3% extra al depositar por spei

• Many games Muchos juegos

• Sometimes very tedious 3-day retreats en ocasiones retiros muy tediosos de 3 días

• bad rtp mal rtp

• If you win a lot you won’t be able to withdraw Si ganas mucho no podrás retirar

• Support takes a while to respond el soporte tarda en contestar

Hec7ore7oJunior AdeptMexico• 1 year ago It is a good gaming site, regarding interface, orderly design, fluidity and a wide variety of games. Quite efficient and fast deposit and withdrawal methods. Es un buen sitio de juego, respecto a interfaz, diseño ordenado, fluidez y con extensa variedad de juegos. Métodos de deposito y retiro bastante eficientes y rápidos. - Good interface Buena interfaz

• Good selection of game providers Buena selección de proveedores de juegos

• Fast deposits and withdrawals Depósitos y retiros rápidos

• Nothing bad to say Nada malo que decir

Lenoud95NoviceGreece• 1 year ago I am waiting 2 days for my withdrawal ! They told me to wait the handle my withdrawal ! After 2 days the cancelled it without reason and without answer ! They don’t want to help or explain anything ! It’s like I talk to same robot ! Just help me to take my withdrawal and stay away from them safedosafeNoviceArgentina• 1 year ago Website works perfectly. Plenty of options for deposit and withdrawal. There was a little problem withdrawing using crypto (took almost a week) but the support people was kind and worked to solve the problem. - Nice overall

• Plenty of deposit and withdrawal options

• Withdrawal using crypto had delay

Rabi1998Junior ApprenticeMexico• 1 year ago First class, the truth, resolution, fast payments, the games are fun, good customer service, colors, animations, everything is good, safe for anyone who wants to experiment and learn new things. De primera la verdad resolución pagos rápidos los juegos son divertido buena atención a clientes colores animaciones todo bien seguro para cualquiera que quiera experimentar y conoces cosas nuevas - Everything is fine legally Todo esta bien legal

• I don’t see that there is fraud No veo que aya fraude

• Sure Seguro

• Just a withdrawal that’s already late Solo un retiro que ya tardo

VitaozzkVisitorBrazil• 1 year ago Made my first deposit of 500brl using the welcome casino bonus, lost everything and made another deposit and lost everything again. So i made my third deposit of 150BRL, lost untill 100BRL and ordered a withdraw.They refuse to pay me telling that i need to make a turnover of my FIRST deposit bonus, while i dont even have an active bonus.Scam artists, untrustworthy company - How can i add a positive? betmaster is a SCAM.

• Scam, untrustworthy, they dont pay their clients, at this moment i think its a fake website copying another site.

Ne120414riApprenticeMexico• 1 year ago There are no words to express how excellent this casino is! It is exactly what I was looking for in terms of casinos, Betmaster has surprised me since it has most of the games from providers that I play such as Microgaming, B Gaming, Igrosoft RabCat among many others. Verification is quick and they have several deposit and withdrawal methods. The only drawback I have is that the chat is a little slow since they don’t respond quickly but that’s not a big deal. The best thing about this casino, and what most players look for, is that when you make a withdrawal you get paid quickly." This casino is great because just as you deposit and it is reflected in your account within a few minutes, also when you request a withdrawal it is you have it in your bank or crypto account in less than a minute without asking you again for verification or some other strange thing to avoid paying. Can you believe it? This casino is great because it is what most of us are looking for and the truth is that many other casinos take up to a month to pay you or they deny you payment for such nonsense. I give Betmaster a 100% rating of 200%. 1000% recommended friends! 😀 ¡Me faltaran palabras para expresar lo Excelente que es este casino! Es exactamente lo que buscaba en cuestión de casinos, Betmaster me ha dejado sorprendido ya que cuenta con la mayor parte de juegos de proveedores que juego como lo son Microgaming, B Gaming, Igrosoft RabCat entre muchos otros. La verificación es rápida y cuentan con varios métodos de depósito y retiro. El único inconveniente que le pongo es que es un poco tardado el chat ya que no responden rápido pero eso no es gran cosa. Lo mejor de todo sobre este casino y que la mayoría de jugadores buscan, es que cuando realizas un retiro te pagan rapido" Este casino es grandioso porque así como depositas y se refleja en tu cuenta a los pocos minutos, también cuando solicitas un retiro lo tienes en tu cuenta bancaria o criptografica en menos de un minuto sin pedirte nuevamente verificación o alguna otra cosa rara para evitar pagar. ¿Lo pueden creer? Es genial este casino porque es lo que la mayoría buscamos y la verdad muchos otros casinos tardan hasta un mes en pagarte o te niegan el pago por tal tontería. A Betmaster de un 100% de calificación le doy 200% ¡1000% recomendado amigos! 😀 - They pay your withdrawals in less than a minute Pagan tus retiros en menos de un minuto

• They have a wide variety of games Cuentan con muchísima variedad de juegos

• Wide variety of deposit and withdrawal methods Gran variedad de métodos de depósito y retiro

• Best of all, the games don’t crash. Lo mejor de todo es que los juegos no se traban

• Your chat response time is slow Su tiempo de respuesta en el chat es lento

Manolis1111NoviceGreece• 1 year ago Good payments and immediate withdrawal!! Fast verification.all game supply available. Καλες πληρωμες και αμεσες αναληψης!!Γρηγορη επαληθευση.διαθεσιμη ολη η παροχη παιχνιδιων. - Immediate withdrawal Αμεσες αναληψης

• Nothing Τιποτα

tamalamaland123Senior ApprenticeCanada• 1 year ago I have written and deleted reviews for this casino a couple of times because I’ve had a hard time trying to be balanced. On the one hand the customer service is very helpful and timely, the site is pleasant to play at, and verification/withdrawals are reasonable and quick. On the other hand the RTP became so disatrous here that it was hard to wrap my brain around. I don’t expect to win all the time, or even most of the time, but the level of losing and the speed of it just became too brutal and I needed to close my account and give up. - Customer service/chat/email helpful and pleasant

• Quick withdrawals and reasonable verification

• Vip bonuses with fair turnover and cashout caps

• Had some technical issues periodically

• RTP was poor over a long period of time after depositing a lot of money, regardless of the game provider. Too brutal for too long.

Nikkibeach83Advanced NoviceGreece• 1 year ago I have played on many casinos, i believe that is worst one regarding rtp, its so bad that it makes you think that something strange is going on there.They have really quick withdrawals, but if you make withdrawals over 500€ they charge you 25€ every 500€ you withdraw. - Quick withdrawals

• Easy kyc

• Large selection of slots

• Really bad rtp

• No personal bonuses

• Lagging a lot

JudeAAdvanced NoviceCanada• 1 year ago I’ve got to spill the beans on my downright dreadful experience with Betmaster Casino. Strap in, folks, this one’s a bumpy ride.So, here’s the deal – I decided to give Betmaster Casino a whirl because of all the hype and recommendations I’d seen. Trusting their flashy ads and enticing offers, I thought I’d hit the jackpot in the world of online casinos. Boy, was I wrong!First off, let me tell you, setting up an account was a breeze, and I was all set to explore their world of games. But, and it’s a colossal but, the moment I tried to cash out my hard-earned winnings, everything went south.Their favorite excuse? “Technical issues,” they said. It’s almost comical how every time I tried to withdraw, I’d get hit with the same old line – “Sorry, we’re facing technical issues with your withdrawal.” Really? Every single time? It’s like a broken record, folks.Let me lay it out for you – I had a substantial sum in winnings that I was itching to get my hands on. But these guys, oh no, they had different plans. They’d deny my withdrawal requests left and right, leaving me high and dry.I finally caved, like a fish taking the bait, and played away my balance out of sheer frustration. And guess what? Like clockwork, the “technical issues” miraculously vanished, and I could suddenly withdraw my remaining balance.Now, I’m no sore loser, but this charade is beyond infuriating. It’s not just about the money – it’s about the utter lack of transparency and the runaround they give players.Ladies and gents, heed my warning – steer clear of Betmaster Casino. Their antics are more predictable than a daytime soap opera, and they’ll make you pull your hair out in frustration. Your gambling adventures deserve better, trust me. VonlongoNoviceMexico• 2 years ago It is not a casino that leaves you surprised by its promotions and features. Verify identity before depositing… No es un casino que te deje sorprendido por sus promociones y características. Verificar identidad antes de depositar… - Gives you +3% on deposits without rollover Te da +3% en los depósitos sin rollover

• Deposits and withdrawals in seconds through SPEI Depositos y retiros en segundos por medio de SPEI

• competitive odds cuotas competitivas

• They verify you in less than 1 hour Te verifican en menos de 1 hora

• It does not allow high bets in small markets, for example: table tennis. No deja apostar alto en mercados chicos ejemplo: tenis de mesa.

• Very high first deposit bonus odds >=1.9 Cuotas para el bono de primer deposito muy altas >=1.9

• It does not have advance payment in the most famous sports / leagues No tiene pago anticipado en los deportes/ligas mas famosas

• It does not have integer handicaps, example +/- 1,2,3 etc. No tiene handicaps de enteros, ejemplo +/- 1,2,3 etc

• It has no bet maker No tiene creador de apuestas

• no loyalty program No hay programa de lealtad

• no freebet No hay freebets

Betmaster Casino Thank you for taking the time to share your feedback with us! We truly value both positive and constructive comments from our players.We are delighted that you enjoyed our platform’s competitive odds, swift deposits and payouts, and the additional 3% bonus on deposits. Our team works hard to ensure a smooth and efficient betting experience for all our customers.Regarding the maximum bet amount, we want to clarify that it is determined individually for each event and may vary across different markets. We strive to strike a balance that provides a fair and enjoyable betting environment for everyone.It seems that you might have missed out on our special offers. We do have a referral program and a weekly cashback promotion that is available to all our customers. We encourage you to explore these offerings on our website, along with the freebets and free spins available in the promotions section.We appreciate your feedback regarding our betting line, and we are committed to continuously updating and improving it. Your input helps us enhance our services and cater better to the needs of our players.Once again, thank you for choosing our platform, and we hope to see you enjoying your betting experience with us in the future. If you have any further suggestions or questions, feel free to reach out to our customer support team - they are always here to assist you! andreahmedNoviceIreland• 2 years ago The VIP manager is amazing, the withdrawal process is instant, where you can’t find in any other casinos. In other casinos you get withdraw in weeks, which doesn’t happen here at all. The customer service is 24/7 working. The best experience I have ever had. Hasnain.aliNoviceGermany• 2 years ago 🙋Am Customer on betmaster from last year I have personal managers Her name is Anya she is always helpful and I can reach her very easygoing - Anya is Very sweet and positive helpful and always reachable

• I will give surely Anya 100 points from 100

• Anya Service is 🔝

• 🌺✅✅✅✅✅✅✅✅✅✅✅Anya🦋🦋🦋🦋🦋🦋🦋🌹🌹🌹🌹🌹🌹🌹🌹

• I have seen absolutely not negativ in Her Service (Anya🔝🌹🦋)

capijoseNovicePeru• 2 years ago Terrible service, customer service that only says to wait, I have Pesimo servicio, una atención al cliente que solo dice que esperes, llevo - does not let withdraw No deja retirar

• lack of seriousness Falta de seriedad
• If you win a lot, he blocks you Si ganas mucho te bloquea

Cabra54Junior AdeptIreland• 2 years ago I wouldn’t waste your money here go for a meal out… The win ratio is the worst I’ve ever played.. Rtp is rubbish.. I play the same games on other sites and you win more also you can’t find any new games because they don’t show them all I can say is try somewhere else you’ll be better of if I had of read the reviews I would stiil have 2000 more in my bank - Nothing is good old games no winnings

• I honestly can’t say anything positive

• It makes you never want to play again

• Rubbish rtp

• No free spins unless you spend a stupid amount of money

xb0129NoviceMexico• 2 years ago the free spin bonus at this casino is a joke, there is no way you can have it and the customer support is completely unresponsive. Advise not to play at this casino. el bono de giro gratis de este casino es una broma, no hay forma de que puedas tenerlo y el servicio de atención al cliente no responde en absoluto. Aconseja no jugar en este casino. bernardinevanwrightNoviceNetherlands• 2 years ago I like the variety of markets Betmaster provides such as sportbook, esport and virtual sport as well as various casino slots and live casinos. It covers everything I like. Im happy. papalejimmieNoviceSwitzerland• 2 years ago I like the deposit bonus offers. Sometimes the T&C’s are tricky to understand, but I get there. Yeah this is a good one. I’ll keep coming back, that’s for shizzle! volpicellievangelineNoviceUnited States• 2 years ago I got a decent welcome bonus here and everything else has been easy going and just generally good. I’m sticking with these guys, as long as they keep the cashback and low wager dep bonus promos. - responsive support service

• huge amount of various promotions
• very nice and intuitive interface

panoskokkalis89Advanced NoviceGreece• 2 years ago I have a problem with my withdrawal. I made my first deposit via visa card but it was impossible to take my money back. I asked 40 euros as my first withdrawal. They asked me to make an onother deposit via Skrill or Mastercard etc. I am waiting for their financial apartment to inform me about the procedure. It’s a little bit inconvenient I would say. Hope it will be solved and not to be an onother scam. I will return when the problem is solved. Problem solved after I asked them again. They were very quick. I think they deserve the stars given. - Verification

• Withdrawal

SiddieUnregistered userGermany• 3 years ago For 5 days I’ve been trying to withdraw 1200€ via Jeton (was also the deposit), unfortunately I get the same error message every day via SMS that withdrawals are not possible! When asked in the live chat, I am repeatedly told that there are problems on the part of the service provider, but I have no problems depositing and withdrawing in other casinos (same group….Casinoinonline and BongoGaming). I should try to withdraw in smaller steps than 500€ (without fee), that doesn’t work either. It all seems very funny to me!!! Seit 5 Tagen versuche ich 1200€ abzuheben über Jeton (war auch die Einzahlung), leider bekomme ich jeden Tag die gleiche Fehlermeldung per SMS das Auszahlungen nicht möglich sind! Auf Nachfrage im Livechat wird mir immer wieder erzählt das es Probleme auf seiten des Dientleisters gibt, jedoch habe ich in anderen Casin’s keine Probleme ein- und auszuzahlen (gleiche Gruppe….Casinoinonline und BongoGaming). Ich solle doch versuchen in kleineren Schritten als 500€ (ohne Gebühr) abzuheben, das funktioniert ebenfalls nicht. Kommt mir alles sehr sehr komisch vor!!! - Live chat available 24 hours Livechat 24h verfügbar

• Payouts definitely!!!!! Auszahlungen definitiv!!!!!!

pejuangitarAdvanced NoviceIndonesia• 3 years ago Better search another casino.this is scam casino.if you play slot just go away imposibble get bonus/freespin 5 times deposit play with very small bets never get freespin/bonus imagine if im play with big moneyprovably fair? lol - fast deposit

• you want your money gone come to this casino

CesarkidNoviceMexico• 3 years ago They haven’t deposited my earnings after several days, they just tell me to wait and they don’t really give solutions. No me han depositado mis ganancias después de varios días, solo me dicen que espere y realmente no dan soluciones. - Lack of customer service Falta atencion al cliente

itsroVisitorGreece• 3 years ago i use my bank card for deposits and withdrawals, transactions don’t take longer than usual. I registered here after i saw how many slots there are, among well-known slots I found some new from the best providers, btw, the registration is really quick and easy as well, it was enough to use just my phone number. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betmaster Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High108.90Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistNo player complaints or very low value of withheld winnings in complaints in relation to the casino’s sizeWe also considered other factors, which had a neutral impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Read less Read more

Complaints about Betmaster Casino and related casinos (369)

369All2Opened1Unresolved108Resolved258Rejected

Complaints directly about Betmaster Casino

Current status

Waiting for player to reply

6d 2h 7m 17s

Player claims that payment has been delayed.

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Opened Submitted: 26 Jul 2025 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Mexico had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the need for account verification and the documentation required by the casino. After the player provided the necessary documents, delays continued without resolution. Ultimately, the Complaints Team was unable to proceed due to a lack of response from the player, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if desired.

Read moreRead lessClosed Submitted: 16 Jun 2025 Disputed amount: Mex$268,000 Our verdict

Unjustified complaint

Player faces requests for multiple verification documents.

The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino’s excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as “unresolved,” and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player’s involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified.

Read moreRead lessClosed Submitted: 14 Jun 2025 Disputed amount: Mex$10,000 Our verdict

Case closed

Player’s withdrawal has been delayed by unreasonable requests.

The player from Finland reported that Betmaster Casino had deliberately delayed the verification and withdrawal process for over two months. He outlined a series of unreasonable document requests and explanations as they continued to demand information unrelated to his winnings. He sought mediation from CasinoGuru to resolve the issue. The complaint was resolved after the casino successfully completed the KYC process and the player received his funds.

Read moreRead lessResolved Submitted: 09 Jun 2025 Disputed amount: €978 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the delay might have been due to KYC verification or a high volume of requests, advising patience while processing occurred. After the recommended timeframe passed without a response from the player, the complaint was closed as further investigation could not proceed. The player retained the option to reopen the complaint in the future.

Read moreRead lessClosed Submitted: 07 Jun 2025 Disputed amount: Mex$9,616 Our verdict

Case closed

Player’s withdrawal has been delayed without explanation.

The player from Nigeria faced issues with Betmasterlive, as his withdrawal of $26 was canceled after initially being processed, and a new withdrawal request had not been paid out after over 24 hours. He suspected foul play and sought assistance in recovering his funds. The Complaints Team intervened, and after communication with the casino, the issue was resolved, resulting in the player receiving his payment.

Read moreRead lessResolved Submitted: 02 Jun 2025 Disputed amount: $26 Our verdict

Player stopped responding

Player’s withdrawal is restricted.

The player from Mexico was unable to withdraw his funds due to a restriction on his payment method, which stated that it did not allow withdrawals. The Complaints Team had attempted to assist by reaching out for more information and extending the response time. However, the complaint was closed due to the player’s lack of response to inquiries and reminders. The team remained available to help if the player chose to reopen the complaint in the future.

Read moreRead lessClosed Submitted: 30 May 2025 Disputed amount: Mex$7,000 Our verdict

Other

Player’s been accused of opening multiple accounts.

The player from Algeria faced issues with the casino, having withdrawn profits that had not been processed. After submitting all required verification documents, he received a notice claiming he had violated terms by having multiple accounts, which he denied, stating he only had one personal account. Despite multiple attempts to resolve the issue, the casino failed to respond or provide evidence for their accusations. The Complaints Team marked the complaint as “unresolved” due to the casino’s lack of cooperation and advised the player to contact the Curacao Gaming Control Board for further assistance. The complaint was later reopened at the casino’s request, but it was ultimately rejected due to the team’s inability to address sports betting-related issues.

Read moreRead lessClosed Submitted: 28 May 2025 Disputed amount: 2,600 USD₮ Our verdict

Case closed

Player’s withdrawal has been delayed for months.

The player from Algeria had been trying to withdraw winnings from the casino for 5 months but faced numerous requests for documentation, selfies, and a video call that had not been scheduled. Despite winning a total of 423.5 USDT, the casino continued to provide excuses without resolving his issue. The player eventually completed the KYC process and attempted to withdraw his funds, but the funds returned to his gaming account. The issue was marked as resolved after the player confirmed that the casino had addressed his concerns.

Read moreRead lessResolved Submitted: 26 May 2025 Disputed amount: 423 USD₮ Our verdict

Player stopped responding

Player claims that payment has been delayed.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The Complaints Team had extended the review period and sought updates from her, but no response was received. As a result, the complaint was unable to be investigated further and was rejected.

Read moreRead lessClosed Submitted: 23 May 2025 Disputed amount: A$300 Our verdict

Unjustified complaint

Player’s winnings haven’t been received yet.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had informed him that the delay might have been due to ongoing KYC verification or a high volume of requests. However, as the recommended time frame had passed without resolution, the complaint had been closed. The player had expressed dissatisfaction with the casino’s withdrawal process and payment options, but the casino had stated that it could not be held liable for unsupported payment methods used by the player.

Read moreRead lessClosed Submitted: 20 Apr 2025 Disputed amount: Mex$15,000 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico had not received their winnings from BETMASTER Casino, despite repeated attempts to withdraw their funds. Customer service had continued to delay the process by requesting additional information, prolonging the issue for over a month. The Complaints Team successfully intervened, leading to the player receiving their funds. The complaint was then marked as ‘resolved.’

Read moreRead lessResolved Submitted: 16 Apr 2025 Disputed amount: Mex$25,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed after account review.

The player from Mexico was unable to withdraw her winnings of $34,000 after a review was initiated due to the high amount. Despite having sent a facial photo and bank account statements, she had not received any response for three weeks and was running out of her winnings. The Complaints Team extended the response time by seven days but ultimately closed the complaint due to the lack of communication from her side.

Read moreRead lessClosed Submitted: 13 Apr 2025 Disputed amount: Mex$7,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece faced difficulties with withdrawing money from the casino, as they repeatedly requested additional documents despite their authentication. The Complaints Team attempted to assist by reaching out for more information and extending the response time. However, due to the player’s lack of response to inquiries. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

Read moreRead lessClosed Submitted: 10 Apr 2025 Disputed amount: €150 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had acknowledged that her KYC verification was successful, and despite her repeated follow-ups regarding the delay of over three months, no resolution had been provided by the casino. As communication had ceased from her side, the complaint was closed, but she retained the option to reopen it in the future if she chose to resume contact.

Read moreRead lessClosed Submitted: 03 Apr 2025 Disputed amount: Mex$3,212 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Mexico had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had communicated with the casino and learned that her funds were pending due to an outstanding wagering requirement on her initial deposit, which was a standard procedure for compliance with Anti-Money Laundering policies. As the player did not respond to further inquiries, the complaint was closed; however, she retained the option to reopen it should she choose to engage again.

Read moreRead lessClosed Submitted: 01 Apr 2025 Disputed amount: Mex$750 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that the casino was canceling his withdrawal requests every 24 hours without explanation, despite having successfully completed KYC verification. The Complaints Team had contacted the casino, which confirmed that the winnings had been paid out. The issue was pending confirmation from the player regarding the receipt of funds. The complaint remained open until a response was received.

Read moreRead lessClosed Submitted: 25 Mar 2025 Disputed amount: €3,300 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessResolved Submitted: 24 Mar 2025 Disputed amount: €16,050 Our verdict

Player stopped responding

Player struggles with withdrawal options.

The player from Mexico was unable to withdraw funds using Visa and sought assistance on how to withdraw using Spei. The Complaints Team extended the communication period to allow for a response, but the player did not reply to inquiries regarding previous successful withdrawals or deposit requirements. As a result, the complaint was rejected due to a lack of information needed for further investigation.

Read moreRead lessClosed Submitted: 22 Mar 2025 Disputed amount: Mex$5,000 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico encountered problems withdrawing funds from Betmaster online casino due to the separation of user wallets based on deposit methods. He successfully verified his account and contacted support for a transfer of funds from his Visa Wallet to his Spei Wallet, but faced delays in processing this request. Despite providing proof of deposits, he was unable to make his withdrawal after 10 days, exceeding the casino’s stated 5 business day timeframe. The issue was resolved after the player confirmed that his balance was successfully withdrawn from his account after three weeks, following the casino’s verification of both payment methods.

Read moreRead lessResolved Submitted: 17 Feb 2025 Disputed amount: Mex$49,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece had requested a withdrawal of 485 euros from the casino, which was supposed to be processed instantly. However, the casino stated that the withdrawal was under review by specialists, despite having previously indicated that identification was unnecessary. This delay prompted the player to suspect potential scamming. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 15 Feb 2025 Disputed amount: €485 Our verdict

Player stopped responding

Player’s withdrawal request is delayed.

The player from Greece experienced delays with a 370€ withdrawal, which had been promised to be processed quickly but remained pending. He received automated responses stating that the request was under review, leading him to believe that the casino might not have intended to fulfill the withdrawal. The Complaints Team extended the response time by an additional 7 days for the player to provide necessary information; however, the player did not respond. Consequently, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 14 Feb 2025 Disputed amount: €370 Our verdict

Player stopped responding

Player’s payment is delayed.

The player from Estonia was unable to receive a payment from the casino and did not receive any explanation. Despite the casino stating they had contacted specialists, the player did not receive an answer about the delay. The Complaints Team attempted to gather more information from the player regarding her account verification and the status of her withdrawal but did not receive a response. As a result, the complaint was rejected due to a lack of communication from the player.

Read moreRead lessClosed Submitted: 10 Feb 2025 Disputed amount: €170 Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Mexico faced issues with withdrawing 12,000 pesos in winnings, as the casino had stopped allowing further withdrawals. Despite reaching out to support, he did not receive any assistance. The Complaints Team attempted to clarify the situation by asking for additional information and extended the response time, but the player did not reply. As a result, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 09 Feb 2025 Disputed amount: Mex$12,000 Our verdict

Other

Player faces withdrawal issues with unresponsive support.

The player from Mexico was unable to withdraw his winnings from Betmaster after making a deposit, and the chat support remained unresponsive or provided repetitive answers without offering a solution. The Complaints Team facilitated communication between the player and the casino, leading to the casino’s clarification that the player’s withdrawal was not processed because the payment method used for deposits did not support payouts. Despite the player’s completion of the verification process, he lost his winnings before being able to withdraw. The Complaints Team concluded that, since the player was responsible for his account, they could not assist further in recovering the lost winnings.

Read moreRead lessClosed Submitted: 02 Feb 2025 Disputed amount: Mex$20,495 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Kenya faced ongoing issues with withdrawing funds from Betmaster after a deposit of 446 euros. After doubling his stake to roughly 1000 euros, his betting limits were drastically reduced, which led him to apply for a withdrawal. Despite completing verification, his initial withdrawal was canceled and the funds were returned to his account, and he continued to receive inconsistent information about the status of his funds. The issue was resolved after three and a half weeks of communication, with the player eventually being allowed to withdraw, and the funds were credited to his crypto wallet shortly after the request was made.

Read moreRead lessResolved Submitted: 30 Jan 2025 Disputed amount: KSh1,053 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After a lengthy verification process and multiple communication issues with the casino, the player’s account was finally verified. Following this, the player was able to withdraw funds after three weeks of delays. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €4,000 Our verdict

Unjustified complaint

Player’s account verification is delayed.

The player from Mexico had been trying to verify his casino account for about a month but encountered persistent errors. After contacting support, he was informed that his complaint had been sent to the appropriate department, yet there were no updates or resolutions. The issue arose from the player depositing funds using his wife’s account, which was against the casino’s terms and conditions. As a result, it was determined that the player’s winnings could not be processed. The complaint was closed as the player was advised on the importance of using payment methods in his own name to avoid such issues in the future.

Read moreRead lessClosed Submitted: 20 Jan 2025 Disputed amount: Mex$15,000 Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Mexico faced difficulties withdrawing 35,000 pesos in winnings from Betmaster after being informed that his deposit method was unavailable. He submitted proof of deposit to the casino, but after two weeks, there was still no resolution. The issue was eventually resolved as the player successfully withdrew his winnings through SPEI after verification and processing by the casino. The Complaints Team confirmed the resolution and marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 02 Jan 2025 Disputed amount: Mex$35,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed and facing obstacles.

The player from Mexico had won 2500 at Betmaster casino, but the withdrawal had not been processed yet. Despite having submitted the required documents on December 23rd, the casino’s support team repeatedly requested them again. The Complaints Team had extended the response time for the player, but she did not reply to the inquiries. As a result, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 28 Dec 2024 Disputed amount: Mex$2,500 Our verdict

Player stopped responding

Player’s account is restricted and withdrawals are canceled.

The player from Mexico faced a temporary block on his account, during which his withdrawals were canceled and his balance was erased without explanation. Despite the support chat claiming the amount was lost, the player disputed this and did not receive a response to his email to support. The Complaints Team attempted to clarify the situation by requesting additional information from the player, but due to a lack of response, the complaint was rejected.

Read moreRead lessClosed Submitted: 22 Dec 2024 Disputed amount: Mex$210,000 Our verdict

Case closed

Player’s withdrawal is delayed due to account verification.

The player from Italy had been waiting 15 days for account verification after winning 700 euros on Betmaster, which had been returned after withdrawal. Despite having provided the requested documents and selfies, the verification remained unprocessed, and support responses included threats, prompting a request for assistance. After 32 days of waiting, the player reported that the casino had finally verified his account and he had received his winnings. The issue was successfully resolved with the assistance of the Complaints Team, who facilitated communication between the player and the casino.

Read moreRead lessResolved Submitted: 16 Dec 2024 Disputed amount: €700 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported delays in KYC verification and issues with canceled withdrawal requests. After further communication with the casino and providing the necessary documentation, the player successfully received their withdrawal. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 16 Dec 2024 Disputed amount: €629 Our verdict

Player stopped responding

Player’s withdrawal is being delayed due to verification.

The player from Mexico faced a second verification process for his account, which caused delays in withdrawing his winnings. Despite having submitted the requested documents, the casino continued to prolong the verification, providing no clear timeline for resolution. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of communication from him. As a result, the investigation could not proceed further.

Read moreRead lessClosed Submitted: 13 Dec 2024 Disputed amount: Mex$18,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Mexico was frustrated with a prolonged withdrawal process, which had been stuck for days without any communication from support. After depositing and playing significantly, they considered legal action and involving the Gaming Commission. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

Read moreRead lessClosed Submitted: 31 Oct 2024 Disputed amount: Mex$44,000 Our verdict

Player stopped responding

Player is facing unpaid winnings issues.

The player from Mexico reported multiple discrepancies in payout amounts from several games and felt cheated, stating that the amounts paid did not match what was won. They sought an immediate response and resolution, threatening to escalate the complaint if necessary. The Complaints Team extended the response time by 7 days but ultimately rejected the complaint due to the player’s lack of response to requests for further information.

Read moreRead lessClosed Submitted: 16 Oct 2024 Disputed amount: Mex$9,300 Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Estonia had requested a withdrawal of 300€ on September 20th, but his requests had continued to be canceled daily. Customer support had provided repetitive responses regarding an investigation without resolution. The issue was resolved with the payment of the withdrawal.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico faced a delay of over 16 hours in receiving a withdrawal, with the casino stating that the transaction was under investigation. The player confirmed being verified and having previously withdrawn smaller amounts without issue. The complaint was resolved after the casino processed the withdrawal and provided a bonus of 200 pesos for the inconvenience.

Read moreRead lessResolved Submitted: 21 Sep 2024 Disputed amount: Mex$2,554 Our verdict

Player stopped responding

Player’s withdrawal is delayed due to technical problems.

The player from Mexico successfully verified their account and won an additional 30,000 pesos after an initial withdrawal request of 4,000 pesos. However, after two days of waiting for a withdrawal of 34,000 pesos, they encountered technical issues and a lack of communication from the casino. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

Read moreRead lessClosed Submitted: 20 Sep 2024 Disputed amount: Mex$34,000 Our verdict

Player stopped responding

Player’s verification process is delayed.

The player from Greece had been attempting to verify his account and had provided all requested documents. After submitting a passport, the casino requested an additional ID, which the player did not currently possess, creating confusion about the necessity of both documents. The player sought assistance to complete verification and withdraw funds. The complaint was rejected due to the player’s lack of response to inquiries and failure to provide the necessary information, which prevented further investigation.

Read moreRead lessClosed Submitted: 28 Aug 2024 Disputed amount: €1,019 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Thailand had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved after the player confirmed that they had received their winnings. The Complaints Team facilitated communication and ensured that the player’s concerns were addressed, leading to the successful processing of the withdrawal.

Read moreRead lessResolved Submitted: 26 Aug 2024 Disputed amount: 7,200 ฿ Our verdict

Case closed

Player’s account closed, payment delayed.

The player from Greece was owed €90.07 by the casino, which had closed his account upon request but had not processed the payment. Despite being told to expect payment in three days, he filed a complaint due to a lack of trust. The issue was resolved when the player confirmed receiving the payment. The complaint was then marked as ‘resolved’ by us.

Read moreRead lessResolved Submitted: 21 Jul 2024 Disputed amount: €90 Our verdict

Unjustified complaint

Player’s withdrawal has been delayed.

The player from Algeria had requested a withdrawal 6 weeks prior and had completed the verification process by providing all required documents. Despite this, the withdrawal had been delayed for a month and 17 days, with the casino repeatedly asking him to wait. The player was later accused of having multiple accounts and providing falsified documentation. After reviewing all evidence from both parties, we concluded that there were signs of fraudulent activity from the player’s side, leading to the rejection of the complaint due to breaches of the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 23 Jun 2024 Disputed amount: Ł4 Our verdict

Unjustified complaint

Player’s withdrawal has been delayed despite verification.

The player from Mexico faced issues with the casino for over a month, unable to withdraw money or play games. Despite supposedly verifying his account, the casino continued to request more documents. The player’s winnings were confiscated due to alleged bonus abuse and a possible breach of AML rules. The casino provided evidence of fraudulent activity and prohibited tactics by the player. The complaint was closed as unjustified.

Read moreRead lessClosed Submitted: 21 Jun 2024 Disputed amount: Mex$12,283 Our verdict

Case closed

Player faces difficulties in withdrawing funds.

The player from Mexico was frustrated with the casino’s process for handling withdrawals. We advised the player to wait at least 14 days after requesting the withdrawal, considering the usual processing time and potential delays due to KYC verification or high volume of requests. The player confirmed that the issue was resolved after waiting the advised period. The complaint was closed as resolved.

Read moreRead lessResolved Submitted: 15 Jun 2024 Disputed amount: Mex$8,000 Our verdict

Case closed

Player’s withdrawal is delayed and winnings represented as bonuses.

The player from Mexico experienced delays in the withdrawal process and had an issue with money being presented as bonuses instead of winnings. We informed him about the typical processing times and advised patience while waiting for the KYC verification and withdrawal approval. The player confirmed the issue was resolved, and the complaint was closed as ‘resolved’.

Read moreRead lessResolved Submitted: 28 May 2024 Disputed amount: Mex$1,200 Our verdict

Player stopped responding

Mexican player’s winnings confiscated and withdrawals blocked.

The player from Mexico faced withdrawal issues with the casino. After numerous successful deposits and withdrawals, the casino blocked all withdrawals and asked for a KYC process, which the player completed. Although the account was verified, the casino removed the winnings, citing irregularities and rules violations. They did this without specifying the exact reason and continued to block withdrawals. We were unable to investigate further due to a lack of response from the player, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 23 May 2024 Disputed amount: Mex$1,818 Our verdict

Player stopped responding

Player’s winnings have been converted to a bonus.

The player from Israel claimed that the casino moved his winnings to a ‘bonus’, preventing him from withdrawing. The casino alleged that the player had activated a bonus, which the player denied. We requested additional information from the player to investigate, but he did not respond. Consequently, the complaint was rejected due to lack of response.

Read moreRead lessClosed Submitted: 16 May 2024 Disputed amount: 12,000 руб Our verdict

Player stopped responding

Player’s winnings have been confiscated.

The player from Ireland had claimed that he had won but his account was locked and then requested for verification. The winnings had been confiscated and despite having provided the requested information, the player had suffered from unresolved issues. The player had alleged that the casino was delaying the verification process and had reduced his balance. We had asked for more details about the games he had played and the status of his card verification, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 08 May 2024 Disputed amount: €18,000 Our verdict

Unjustified complaint

Casino ignored the player’s self-exclusion request.

The player from Greece requested the casino to block her card due to a gambling addiction but was still allowed to deposit 1400€, which she wishes to recover. Since the player used incorrect personal information for creating multiple accounts, the complaint was rejected.

Read moreRead lessClosed Submitted: 26 Apr 2024 Disputed amount: €1,400 Our verdict

Case closed

Player’s withdrawal is delayed due to unverified account.

The player from Greece had won a sum of 3200 euros on sports betting but was unable to proceed with the withdrawal. Despite having submitted all requested verification documents to Betmaster, his account had remained unverified and he was unable to access his winnings. The player had been with the casino for three months and had successful withdrawals in the past. His recent withdrawal request made on 20/04/2024 had been cancelled by the casino and the funds were returned to his account. However, after having communicated with the casino and submitting additional documents as requested, the player’s issue had been resolved and he was able to access his winnings.

Read moreRead lessResolved Submitted: 21 Apr 2024 Disputed amount: €3,300 Our verdict

Case closed

Player experiences delayed withdrawal due to extended verification process.

The player from Mexico had endured an extended verification process by the casino. Despite having already sent numerous documents, the casino had still asked for a PDF of a specific day’s bank transactions. The player had believed that the casino was delaying her withdrawal. After she submitted the requested document, the player confirmed that the verification had been successfully completed and she had been able to withdraw her winnings. Consequently, the complaint had been closed as ‘resolved’.

Read moreRead lessResolved Submitted: 20 Apr 2024 Disputed amount: Mex$107,000 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn’t specified how. We had then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 31 Mar 2024 Disputed amount: €1,000 Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

Read moreRead lessResolved Submitted: 13 Mar 2024 Disputed amount: €1,000 Our verdict

Player stopped responding

Player is confused over the delayed deposit reflection.

The player from Mexico had reported confusion caused by a delay in reflecting his deposit. The casino had added the deposited amount to the account later and the player had treated this increment as winnings, thus he continued playing and lost the money. He had flagged this with customer service, but they insisted the deposit had been credited. We had asked the player to provide his entire deposit history and gaming history for further investigation. However, the player failed to provide the requested information within the given timeframe, which resulted in the rejection of the complaint due to lack of response.

Read moreRead lessClosed Submitted: 17 Jan 2024 Disputed amount: Mex$25,000 Our verdict

Player stopped responding

Player’s winnings withdrawal is delayed.

The player from Greece was unable to withdraw 100€ from the 1800€ they had won in the casino. Despite having successfully completed previous withdrawal requests, they were then facing repeated requests for verification. The verification process had been ongoing for 6 working days. The player had provided the requested documents but the casino had not yet approved them and continued to cite technical issues. We attempted to investigate the issue further by requesting additional information from the player, but they did not respond. As a result, we had to reject the complaint due to lack of cooperation from the player.

Read moreRead lessClosed Submitted: 16 Jan 2024 Disputed amount: €1,000 Our verdict

Player stopped responding

Player’s withdrawal hasn’t been processed.

The player from Greece, despite having completed the identification process, was unable to withdraw his funds. The Complaints Team had reached out to the player for more information to assist with the case, but the player did not respond. Due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 02 Jan 2024 Disputed amount: €120 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Israel had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received. She had also expressed concern about the casino’s withdrawal limit of $2000 per day, which would have required her to make multiple withdrawals for her total winnings of $26,000. Despite our team’s attempts to assist and ask for more information, the player had failed to respond adequately. As a result, we couldn’t investigate further, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 23 Dec 2023 Disputed amount: 24,645 USDC Our verdict

Player stopped responding

Player’s winnings are delayed due to continuous document requests.

The player from Mexico had repeatedly experienced issues with the withdrawal of his winnings, despite undergoing multiple account verification processes. Even though he had provided all required documents, the casino kept asking for more information which was delaying the payout of approximately 50,000 pesos. The player was seeking assistance to successfully withdraw his winnings. We had advised the player to submit a bank statement for the account used for deposits once it was available, and forward any further correspondence from the casino if there were additional obstacles to the withdrawal process. However, the player later reported that his withdrawals had been processed and his account had been fully validated. Despite this, he experienced further issues with withdrawal processing. We transferred the complaint to another team member for further assistance, but the player did not respond with additional information or requests for assistance, leading to the complaint being closed as rejected.

Read moreRead lessClosed Submitted: 22 Dec 2023 Disputed amount: Mex$60,000 Our verdict

Player stopped responding

Player claims that payment has been delayed.

The player from Russia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.

Read moreRead lessClosed Submitted: 20 Dec 2023 Disputed amount: 160,000 руб Our verdict

Other

Player’s issue with obtained winnings.

The player from Croatia had an issue with his casino account relating to his winnings. The player’s account had been blocked without any further clarification. The player had initially deposited €227.64 and had received an equal amount as a bonus, which he lost. He then deposited another €150 for a weekend bonus, managed to fulfill the bonus conditions, and won approximately €560. However, the casino had blocked his account, citing a violation of their terms and conditions, specifically registering multiple accounts. The player denied any wrongdoing and asserted that he had only used bonuses available to everyone. The Complaints Team had been in contact with the casino, asking for evidence of the violation and discussing the matter internally. The player had also filed an official complaint with Gaming Curacao, the licensing authority of Betmaster Casino. The Complaints Team, however, had to reject the complaint because it pertained to sports betting, which was outside their area of expertise. They had advised the player to submit his complaint to websites that dealt with sports betting-related complaints.The complaint was closed as “rejected”.

Read moreRead lessClosed Submitted: 01 Nov 2023 Disputed amount: €550 Our verdict

Insufficient evidence from player

Player’s winnings have been reduced.

The player from Greece had complained about the casino confiscating his winnings. The player had claimed that after completing the turnover of his free spins, his profits were reduced without a valid reason. He stated that the casino had provided a non-existent rule as justification, and he had not saved the chat conversation where this was discussed. We had asked the player to provide more details or evidence, but he was unable to do so. The player insisted on a public response from the casino. We found a relevant rule on the casino’s website, but without specifics about the bonus or rules used against the player, we could not proceed with the investigation. The complaint was dismissed due to lack of evidence.

Read moreRead lessClosed Submitted: 05 Sep 2023 Disputed amount: €1,500 Our verdict

Unjustified complaint

Player doubts the Casino’s bonus promotions.

The player from Brazil is experiencing issues with deposit bonuses at an online casino. Despite being promised a 200% bonus, only 100% was credited. Furthermore, the requirements doubled from 25X to 50X, which the player views as deceptive advertising. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 01 Sep 2023 Disputed amount: 100 R$ Our verdict

Unjustified complaint

Player’s Casino Account and Funds Confiscated.

The player from Ukraine reports that Betmaster Casino has not returned his funds of 21000 hryvnias, including a 12000 hryvnias deposit. He claims the casino is not responding, his account appears to be deleted, and he hasn’t received any explanations for the actions taken. The complaint was rejected as the issue occurred 3 years ago.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: 21,000 ₴ Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Israel has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: 2,000 ₳ Our verdict

Unjustified complaint

Player’s winnings confiscated after verification.

The player from Algeria has faced issues with withdrawing winnings. After being asked to verify their account, they complied by sending all required documents. However, after an 8-day wait, the player’s account was attended to and their money taken without any given reason. We’ve reopened this complaint as per the player’s request.

Read moreRead lessClosed Submitted: 26 Aug 2023 Disputed amount: €1,600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed due to document issues.

The player from Chile is encountering difficulties while attempting to withdraw winnings from a casino. The casino requires a specific bank statement feature for successful withdrawal. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 11 Aug 2023 Disputed amount: $8,554,108 CLP Our verdict

Unjustified complaint

Player’s withdrawal and account are being unfairly blocked.

The player from Mexico attempted to withdraw her winnings but faced continuous requests for additional verification documents. Even though she complied, the casino accused her of violating terms and conditions by creating multiple accounts. After reviewing all the gathered information and details, we concluded there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion for the purpose of bypassing the casino’s restrictions and betting limitations imposed by the casino on the linked casino account that was registered earlier in 2022 and used for abusive play, using the same common patterns to accumulate winnings. In addition, to a considerable extent, the accusations for both accounts relate to sports betting and breaching its rules and restrictions, which is a sphere we do not have enough insight to take on since we deal with complaints about online casinos only. Therefore, the complaint was closed as unjustified. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision.

Read moreRead lessClosed Submitted: 24 Jul 2023 Disputed amount: Mex$410,744 Our verdict

Unjustified complaint

Player’s account has been blocked and funds withheld.

The player from Brazil is having trouble withdrawing funds from the casino due to alleged system issues. Additionally, the casino claims that the player has multiple accounts because her husband also has an account, which has resulted in a ban and withholding of her funds. The player confirmed that both she and her husband used the same device for playing. It would be impossible to prove the accounts were not used by one person, therefore we had to reject this complaint.

Read moreRead lessClosed Submitted: 18 Jul 2023 Disputed amount: 1,200 R$ Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

Resolved Submitted: 11 Jul 2023 Disputed amount: 839 R$ Our verdict

Case closed

Player’s struggling to withdraw his from the casino.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. The player confirmed the funds were received.

Resolved Submitted: 18 Jun 2023 Disputed amount: 4,500 R$ Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received his money.

Resolved Submitted: 17 Jun 2023 Disputed amount: C$100 Our verdict

Player stopped responding

Player has been accused of opening multiple accounts.

The player from Ecuador has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 31 May 2023 Disputed amount: $3,500 Our verdict

Unjustified complaint

Player is struggling to complete account verification.

The player from Russia was not allowed to withdraw his winnings due to ongoing verification. The casino team provided all necessary evidence regarding the player’s case. It became clear that the player’s gameplay was in violation of the casino’s Terms and Conditions and the decision of the casino was in line with our Fair Gambling Codex. Given the findings, the player’s complaint was rejected as ‘Unjustified’.

Read moreRead lessClosed Submitted: 31 May 2023 Disputed amount: $10,597 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 24 May 2023 Disputed amount: Mex$40,000 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Peru is not able to withdraw his winnings. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 21 May 2023 Disputed amount: $1,100 Our verdict

Player stopped responding

Player is struggling to withdraw his winnings.

The player from Russia experiences difficulties withdrawing his winnings. We closed the complaint because the player didn’t reply to our messages and questions.

Closed Submitted: 04 May 2023 Disputed amount: 700 USD₮ Our verdict

Unjustified complaint

The player’s unable to process a payout.

The player was unable to process a payout as the casino claims that he has multiple accounts. After gathering all the necessary information and data, the complaint was closed as unjustified due to breaching the casino’s terms and conditions - multiple accounts registered and used by 1 person and bonus abuse. The complainant is not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its Terms and Conditions.

Read moreRead lessClosed Submitted: 30 Apr 2023 Disputed amount: €15,900 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 19 Apr 2023 Disputed amount: 5,000 S/. Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing completing account verification in the casino. The player confirmed the issue was resolved.

Resolved Submitted: 17 Apr 2023 Disputed amount: $1,313 Our verdict

Other

Player’s account was blocked.

The player from Russia had his account blocked and the balance confiscated. After gathering all the necessary information and in the given circumstances, we closed the complaint as unjustified due to breaching the casino’s terms and conditions - reasonable grounds to believe we are talking about multiple accounts used by 1 person, while it is clear that the allegations relate to sports betting play.

Read moreRead lessClosed Submitted: 14 Apr 2023 Disputed amount: 45,000 руб Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 11 Apr 2023 Disputed amount: 31,646 руб Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 10 Apr 2023 Disputed amount: €1,600 Our verdict

Unjustified complaint

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance due ongoing wagering requirements. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

Closed Submitted: 28 Mar 2023 Disputed amount: €1,300 Our verdict

Other

Player’s not able to access her account.

The player from Peru requested a withdrawal, but the casino blocked her. We were forced to close this complaint because the player focused on sports betting.

Closed Submitted: 22 Mar 2023 Disputed amount: 5,414 S/. Our verdict

Player stopped responding

Player has been accused of opening multiple accounts.

The player from Mexico has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 21 Feb 2023 Disputed amount: Mex$31,500 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Feb 2023 Disputed amount: €2,000 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 13 Jan 2023 Disputed amount: €2,200 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Peru was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has stopped responding to the complaint, and it was closed as “rejected”.

Read moreRead lessClosed Submitted: 07 Jan 2023 Disputed amount: 10,000 S/. Our verdict

Player stopped responding

Player’s experiencing some issues.

The player from Greece probably has not received a cashback bonus. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 26 Dec 2022 Disputed amount: €100 Our verdict

Unjustified complaint

Player was accused of opening multiple accounts.

The player from Russia was accused of opening multiple accounts in the casino during the verification process. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 21 Dec 2022 Disputed amount: 24,999 руб Our verdict

Player stopped responding

Player’s struggling to complete the account verification.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint three times because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 17 Dec 2022 Disputed amount: Mex$127,000 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Dec 2022 Disputed amount: 49,999 INR Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 21 Nov 2022 Disputed amount: 49,395 INR Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 16 Nov 2022 Disputed amount: €10,300 Our verdict

Unjustified complaint

Player’s struggling to complete account verification.

The player from Peru is complaining about the lengthy verification process. The player lost the funds, and the complaint was closed as “rejected”.

Closed Submitted: 04 Nov 2022 Disputed amount: 5,000 S/. Our verdict

Other

Player’s winnings haven’t been received yet.

The player from Czech Republic has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 01 Nov 2022 Disputed amount: 75,000 Kč Our verdict

Other

The player’s account got closed.

The player’s account got closed due to multi-accounting. After gathering all the necessary information provided by the casino, the complaint was closed as “rejected” because the player’s issue concerns sports betting and a sports betting welcome bonus, and accusations related to it.

Read moreRead lessClosed Submitted: 19 Oct 2022 Disputed amount: €1,200 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 15 Oct 2022 Disputed amount: 176 S/. Our verdict

Other

Player has been accused of opening multiple accounts.

The player from Nigeria has been accused of opening multiple accounts. Admittedly, he had a different, however, inactive account as due to a wrong currency he was not able to deposit any funds previously. Although later we were provided with evidence about more related accounts, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it.

Read moreRead lessClosed Submitted: 08 Oct 2022 Disputed amount: 14,000 ₦ Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Israel is not able to request a withdrawal. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Closed Submitted: 19 Sep 2022 Disputed amount: $48,920 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 12 Sep 2022 Disputed amount: 14,308 INR Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Chile requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino responded and explained that initially the player was required to complete the verification process. After this, there was a technical issue with the payment provider, and while it was being resolved the player used all of their balance to make sports bets. As the player did not confirm that they considered the matter to be resolved, the complaint was eventually rejected.

Read moreRead lessClosed Submitted: 12 Sep 2022 Disputed amount: $1,000,000 CLP Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 20 Aug 2022 Disputed amount: €1,030 Our verdict

Case closed

The player’s dissatisfied with the casino’s overall experience.

The player’s dissatisfied with the casino’s overall experience as he struggles to withdraw. The complaint was resolved as the player withdraw his money.

Resolved Submitted: 21 Jul 2022 Disputed amount: €600 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Poland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 08 Jul 2022 Disputed amount: €600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Israel has requested a withdrawal one week prior to submitting this complaint. The player stopped responding, and the complaint was closed as “rejected”.

Closed Submitted: 26 Jun 2022 Disputed amount: $6,110 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked due to ongoing verification. Based on the evidence provided, we ended up rejecting the complaint because it was not justified.

Closed Submitted: 19 Jun 2022 Disputed amount: €10,000 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Greece was experiencing difficulties withdrawing their winnings due to ongoing verification. The player’s account was then blocked because he had multiple accounts. The casino provided evidence showing the player had a second account, but there was no evidence to suggest that the player had gained an unfair advantage from this. Therefore, in accordance with our fair gambling codex, we believe the player should not be penalized in this case. The casino wished to maintain its position, and as a mutual resolution could not be reached the complaint was closed as ‘unresolved’. The casino requested that the complaint be reopened, and stated that after additional discussion of the case the decision had been made to pay the player their winnings. We asked the player to confirm that the matter had been resolved, but as there was no further response from them the complaint was rejected.

Read moreRead lessClosed Submitted: 31 May 2022 Disputed amount: €3,500 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Mexico is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player stopped responding.

Closed Submitted: 28 May 2022 Disputed amount: Mex$1,000 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 18 May 2022 Disputed amount: $135 Our verdict

Other

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We rejected this complaint as it was sports betting related.

Closed Submitted: 04 May 2022 Disputed amount: €2,000 Our verdict

Other

Player’s account has been blocked.

The player from Nigeria is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Subsequently, the account got blocked. We rejected this complaint as it was sports betting related.

Read moreRead lessClosed Submitted: 21 Apr 2022 Disputed amount: $31 Our verdict

Other

Player’s account has been blocked.

The player from Germany has been blocked. The casino claims they opened multiple accounts. The casino provided evidence of the multiple accounts but the complaint was regarding sports betting only. As we do not have a branch dealing with sports betting yet the complaint was rejected.

Read moreRead lessClosed Submitted: 15 Apr 2022 Disputed amount: €2,384 Our verdict

Player stopped responding

The player’s unable to withdraw.

The player’s unable to withdraw for an unknown reason. He stopped responding.

Closed Submitted: 25 Mar 2022 Disputed amount: Mex$540,000 Our verdict

Other

The player’s account got blocked.

The player’s account got blocked without any explanation. The complaint was rejected as the issue was sport betting related.

Closed Submitted: 25 Mar 2022 Disputed amount: 4,000 R$ Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Poland is complaining about lengthy verification process. It has been resolved.

Resolved Submitted: 02 Mar 2022 Disputed amount: 4,000 zł Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening multiple accounts. Upon closer investigation, the casino concluded that they had made a mistake and the player’s account was restored.

Resolved Submitted: 22 Feb 2022 Disputed amount: €5,300 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Italy accumulated winnings with a bonus and tried to withdraw them. Instead, the casino blocked his account. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

Read moreRead lessClosed Submitted: 16 Feb 2022 Disputed amount: €4,500 Our verdict

Unjustified complaint

Plyer’s withdrawal has been delayed.

The player from Albania has been waiting for a withdrawal for over two weeks. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

Read moreRead lessClosed Submitted: 15 Feb 2022 Disputed amount: €1,844 Our verdict

Case closed

Player has been asked to provide documents for additional verification.

The player from Germany has been asked to provide documents for additional verification. The player confirmed he received his winnings, therefore we marked the complaint as resolved.

Resolved Submitted: 19 Jan 2022 Disputed amount: €400 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Brazil is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 15 Jan 2022 Disputed amount: 137 R$ Our verdict

Case closed

Player’s withdrawal hasn’t been processed.

The player from Greece in not able to request a withdrawal. The player informed us that the case was resolved, so we closed it accordingly.

Resolved Submitted: 28 Dec 2021 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawals have been delayed.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

Read moreRead lessResolved Submitted: 27 Nov 2021 Disputed amount: €5,971 Our verdict

Case closed

Player’s bonus hasn’t been granted.

The player from Greece haven’t received a cashback bonus. The player informed us via email, that the issue was resolved.

Resolved Submitted: 16 Nov 2021 Disputed amount: €235 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening duplicate accounts. Admittedly, she has opened two different accounts.

Closed Submitted: 09 Nov 2021 Disputed amount: €400 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Italy is complaining about the lengthy verification process. The casino eventually managed to pay all the outstanding balance to the player. The complaint is resolved.

Resolved Submitted: 01 Nov 2021 Disputed amount: €20,000 Our verdict

Case closed

The player’s unable to access the website.

The player’s unable to access the casino website as it doesn’t load at all. The complaint was resolved as the site was up again for the player.

Resolved Submitted: 12 Oct 2021 Disputed amount: €40 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account was blocked by the casino for breaching casino terms. Player has multiple accounts.

Closed Submitted: 11 Oct 2021 Disputed amount: 4,000 R$ Our verdict

Player stopped responding

Player expressed concerns about the Responsible gambling.

The player from Finland is questioning responsible gambling tools. He claims the Cooling off tool doesn’t work correctly. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 06 Oct 2021 Disputed amount: €40 Our verdict

Player stopped responding

Player’s verifications hasn’t been completed.

The player from Greece is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 02 Sep 2021 Disputed amount: €2,000 Our verdict

Player stopped responding

Player’s struggling to withdraw winnings.

The player from Greece is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined.

Closed Submitted: 29 Aug 2021 Disputed amount: €140 Our verdict

Other

Player’s struggling to complete KYC verification.

The player from Germany submitted all the required documents, make a video call with the casino, but the account still hasn’t been verified, and the casino stopped responding.

Closed Submitted: 24 Aug 2021 Disputed amount: €1,400 Our verdict

Player stopped responding

Player’s struggling to withdraw winnings.

The player from Lithuania is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 21 Aug 2021 Disputed amount: €50 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Spain is experiencing difficulties withdrawing their funds due to limited availability of payment methods. He stopped responding.

Closed Submitted: 17 Aug 2021 Disputed amount: €2,000 Our verdict

Other

Player’s struggling to complete KYC verification.

The player from Spain had her withdrawal request rejected due to having created multiple accounts in the casino. Prior to being accused, due to unavailability of withdrawals via her preferred payment method, she was asked to make a deposit in a cryptocurrency to be able to withdraw via an alternative payment method. The casino provided sufficient evidence to prove the accusation regarding multiple accounts. The player’s complaint was closed as ‘rejected’ after the player confirmed she received a refund of the deposit she was asked to make before she was accused of the T&C violation.

Read moreRead lessClosed Submitted: 09 Aug 2021 Disputed amount: €600 Our verdict

Other

Player’s account has been blocked.

The player from Russia had his winnings from sports betting voided and account blocked due to accusation of “unfair play”. We rejected this complaint as it was sports betting related.

Closed Submitted: 06 Aug 2021 Disputed amount: 51,700 руб Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Norway has been accused of opening duplicate accounts. Admittedly, he has opened different accounts to test their luck. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 04 Aug 2021 Disputed amount: €500 Our verdict

Player stopped responding

Player’s attempts to self-exclude himself have been overlooked.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 04 Aug 2021 Disputed amount: €250 Our verdict

Player stopped responding

Player has received an unwanted bonus.

The player from Switzerland had a deposit bonus that he didn’t want added to his account automatically. We rejected the complaint because the player did not respond to our messages and questions.

Closed Submitted: 25 Jul 2021 Disputed amount: 9,000 CHF Our verdict

Player stopped responding

Player’s waiting for his account to be verified.

The player from Germany is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 13 Jul 2021 Disputed amount: €2,983 Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We’ve rejected this complaint as per the player’s explicit request.

Closed Submitted: 28 Jun 2021 Disputed amount: €500 Our verdict

Other

Player’s account has been permanently blocked.

The player from Italy had his account blocked and winnings confiscated due to suspicion of unfair gambling. We rejected this complaint as it was sports betting related.

Closed Submitted: 24 Jun 2021 Disputed amount: €2,220 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 16 May 2021 Disputed amount: €400 Our verdict

Player stopped responding

Player’s experiencing difficulties withdrawing his winnings.

The player from Portugal has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 08 May 2021 Disputed amount: €500 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We ended up rejecting the complaint because it was not justified.

Closed Submitted: 27 Apr 2021 Disputed amount: €2,890 Our verdict

Case closed

Player’s attempts to block her account have been overlooked.

The player from Spain has been trying to close his account due to a gambling problem. Unfortunately, the enquiries were ignored. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Apr 2021 Disputed amount: €400 Our verdict

Other

Player’s struggling to complete the account verification.

The player from Russia did not pass the casino’s identity verification process. During the investigation of the issue, it became clear that the issue is exclusively related to sports betting. Due to this fact, the player’s complaint was closed as ‘rejected’ and the player was instructed to submit a complaint to an ADR that dealt with complaints related to sports betting.

Read moreRead lessClosed Submitted: 12 Apr 2021 Disputed amount: €822 Our verdict

Player stopped responding

Player complains about incorrect odds.

The player from Sweden had the odds changed after placing a bet. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 04 Mar 2021 Disputed amount: €192 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Ukraine is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player stopped responding and we were forced to close this complaint as ‘rejected’.

Read moreRead lessClosed Submitted: 02 Mar 2021 Disputed amount: €4.5 Our verdict

Unjustified complaint

Player’s criticizing lengthy verification process.

The player from Bulgaria is highly disappointed with time-consuming KYC procedures. Casino accused player from bonus hunting and they provided relevant evidence. Unfortunately, we are rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 15 Feb 2021 Disputed amount: €1,100 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Ireland has been accused of opening multiple accounts.

Closed Submitted: 17 Jan 2021 Disputed amount: €3,072 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Austria had her account blocked without further explanation. Casino provided the evidence and it’s obvious that in the account was suspicious activity so we are rejecting this case as unjustified.

Read moreRead lessClosed Submitted: 12 Jan 2021 Disputed amount: 790 mBTC Our verdict

Other

Player’s winnings have been cancelled.

The player from Sweden had his withdrawal rejected due to an accusation of betting multiple times on the same game. We rejected this complaint as it was sports betting related.

Closed Submitted: 05 Jan 2021 Disputed amount: €5,500 Our verdict

Failed self-exclusion

Player’s criticizing Responsible Gaming practices.

The player from Canada is dissatisfied with lack of enforcement regarding Responsible Gaming procedures.

Unresolved Submitted: 01 Jan 2021 Disputed amount: C$4,000 Our verdict

Unjustified complaint

Player is requesting a refund of his deposits.

The player from Australia has knowingly opened two accounts. Now, he’s requesting a refund of all his deposited funds.

Closed Submitted: 17 Dec 2020 Disputed amount: A$680 Our verdict

Other

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as it was sports betting related.

Closed Submitted: 11 Dec 2020 Disputed amount: ¥60,000 Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Brazil is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 09 Dec 2020 Disputed amount: 3,200 R$ Our verdict

Case closed

Player’s withdrawal has been rejected.

The player from Italy had his withdrawal rejected without further explanation.

Resolved Submitted: 03 Dec 2020 Disputed amount: €5,000 Our verdict

Unjustified complaint

Player’s account has been closed.

The player from Russia had been accused of suspicious activity and his account had been blocked. The complaint was rejected. The casino provided sufficient evidence proving the player used software-aided playing techniques.

Read moreRead lessClosed Submitted: 03 Dec 2020 Disputed amount: €2,500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from South Korea has requested a withdrawal five days ago. It has been pending since. Player’s complaint has been resolved successfully.

Resolved Submitted: 01 Dec 2020 Disputed amount: $700 Our verdict

Other

Player’s winnings from sports betting have been declined.

The player from Sweden is complaining about declined winnings from sports betting. We rejected this complaint as it was sports betting related.

Closed Submitted: 14 Nov 2020 Disputed amount: 60,000 kr Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Sweden requested a withdrawal, but the transaction hasn’t been received yet. The player received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 12 Nov 2020 Disputed amount: 25,000 kr Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing his funds due to limited availability of payment methods and technical issues.

Resolved Submitted: 10 Nov 2020 Disputed amount: 75,000 kr Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing his winnings. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 08 Nov 2020 Disputed amount: 23,000 kr Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing funds due to limited availability of payment methods and geolocation. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 03 Nov 2020 Disputed amount: 2,980 kr Our verdict

Player stopped responding

Player’s bonus winnings have been cancelled.

The player from Portugal had his bonus winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Nov 2020 Disputed amount: €254.74 Our verdict

Player stopped responding

Player complains that he didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 28 Oct 2020 Disputed amount: €470 Our verdict

Other

Player’s bonus winnings have been cancelled.

The player from Italy is complaining about cancelled sports betting bonus winnings. We rejected this complaint as it was sports betting related.

Closed Submitted: 25 Oct 2020 Disputed amount: €145 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Netherlands is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 13 Oct 2020 Disputed amount: €200 Our verdict

Player stopped responding

Player cannot withdraw his winnings.

The player from Sweden is struggling to receive his winnings due to the unfinished verification process. The casino allowed him to withdraw a small part of the winnings and then asked the player to verify his account. Player stopped responding.

Read moreRead lessClosed Submitted: 08 Oct 2020 Disputed amount: 25,000 kr Our verdict

Other

Player’s account has been blocked and audited.

The player from Germany had their account blocked for an audit after accumulating a substantial win on esports games. We rejected this complaint as it was sports betting related.

Closed Submitted: 06 Oct 2020 Disputed amount: €30,000 Our verdict

Other

Player’s winnings from sports betting have been declined.

The player from Norway is complaining about declined bets from sports betting. We rejected this complaint as it was sports betting related.

Closed Submitted: 04 Oct 2020 Disputed amount: €3,900 Our verdict

Player stopped responding

Player is criticizing withdrawal limits.

The player from Canada is dissatisfied with daily withdrawal limits. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 21 Sep 2020 Disputed amount: C$13,400 Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his winnings due to limited withdrawal payment options. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead lessClosed Submitted: 19 Sep 2020 Disputed amount: €260 Our verdict

Unjustified complaint

Player’s struggling to verify.

The player’s struggling to verify his account and withdraw his winnings. The complaint was rejected as the player instead of asking for self-exclusion requested to only close his account and lost all of his winnings.

Read moreRead lessClosed Submitted: 15 Sep 2020 Disputed amount: €5,000 Our verdict

Unjustified complaint

Player’s account has been closed.

The player’s account has been closed during verification process because of having multiple accounts.

Closed Submitted: 29 Aug 2020 Disputed amount: 57,000 INR Our verdict

Player stopped responding

Player’s inquiring about withdrawals.

The player’s complaining about the casino’s support and withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 26 Aug 2020 Disputed amount: 10,000 kr Our verdict

Case closed

Player’s criticizing lengthy withdrawal process.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 24 Jul 2020 Disputed amount: 135 BTC Our verdict

Unjustified complaint

Player’s complaining about overall casino experience.

The player from Italy is highly dissatisfied with the overall casino experience and withdrawal procedures. After a closer examination, we ended up rejecting this complaint as unjustified.

Closed Submitted: 15 Jul 2020 Disputed amount: €6,000 Our verdict

Player stopped responding

Player has been accused of playing restricted games and had the bonus winnings confiscated.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 24 Jun 2020 Disputed amount: €2,558 Our verdict

Unjustified complaint

Player’s requesting refund of his deposits.

The player from Netherlands demands a refund of his deposits which were made after he has requested the account’s closure.

Closed Submitted: 10 May 2020 Disputed amount: €85 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Italy had the account blocked after accumulating a substantial amount of winnings due to additional checks. We ended up rejecting the complaint because it was not justified.

Closed Submitted: 22 Apr 2020 Disputed amount: €97,000 Our verdict

Player stopped responding

Player cannot withdraw his winnings because the casino blocked his account.

The player deposited money into the casino and won €7,000. Then he tried to withdraw, but it wasn’t possible. He contacted the live chat and was told he needed to wait. The next day he found out his account was blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 09 Dec 2019 Disputed amount: €7,000

Complaints about related Casinoin IE (Same management)

Our verdict

Case closed

Player’s withdrawal is being delayed.

The player from Greece faced issues with withdrawing his winnings, as each attempt was canceled within half an hour, and he had not been asked for any identification. After multiple attempts and various excuses from the casino regarding withdrawal issues, he eventually succeeded in withdrawing his money along with a larger profit than before. The Complaints Team marked the issue as resolved, appreciating his cooperation.

Read moreRead lessResolved Submitted: 13 Apr 2025 Disputed amount: €186Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delayed verification for withdrawal.

The player from Russia issued a complaint about delays in the verification process at the casino, having already completed the KYC requirements. He experienced significant delays, with over 15 working days passing without confirmation, which prevented him from withdrawing his funds. The issue was resolved when the casino successfully verified his account and allowed him to withdraw his winnings. Confirmation of the resolution was received from the player, and the complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 14 Mar 2025 Disputed amount: 725 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings are delayed due to account verification.

The player from Greece encountered issues withdrawing his winnings after previously enjoying a smooth withdrawal process. Following a recent win, his withdrawal request went pending, and despite submitting verification documents, he faced ongoing delays and was informed that his account was under verification. After a thorough verification process, his account was confirmed, and he successfully received his first withdrawal. The player was then able to withdraw his winnings in installments due to bank limits, and the issue was marked as resolved.

Read moreRead lessResolved Submitted: 24 Feb 2025 Disputed amount: €19,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player faced repeated cancellations of his withdrawal requests and expressed concerns about the casino’s reliability. After intervention from the Complaints Team, the issue was resolved, and the player confirmed that he had managed to withdraw all but 50 euros. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Alberta encountered persistent issues with the withdrawal process after depositing $750 and claiming a bonus. Despite completing the required wagering and submitting documents multiple times over several months, he faced continuous requests for additional documentation without any updates on his pending withdrawals. After extensive communication and a lengthy verification process, his account was eventually verified, and he received one of his three payout requests. Ultimately, he confirmed that all his winnings totaling $8,143 had been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 16 Jan 2025 Disputed amount: C$8,143Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account has been suspended.

The player from Greece faced issues with a suspended account after requesting his winnings. His account had been initially blocked without his request, leading to a lengthy verification process and concerns. His account was restored, and he successfully received his withdrawal. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 08 Dec 2024 Disputed amount: €270Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal requests are being delayed.

The player from Greece faced withdrawal issues with CasinoIn, having had two recent requests of 400€ canceled without explanation. After submitting the required documentation, the player still could not access the funds totaling 1,632 euros in his account. The issue was resolved as the player confirmed that the funds were deposited after intervention. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 04 Dec 2024 Disputed amount: €1,632Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Greece had made an initial successful 900€ withdrawal from the casino, but subsequent 1000€ withdrawal attempts prompted a verification request that remained unresolved. The player sought clarity on whether he would receive his funds. The issue was resolved after approximately 15 days, with the player confirming receipt of the full amount. The Complaints Team marked the complaint as ‘resolved’ and encouraged the player to share his experience.

Read moreRead lessResolved Submitted: 07 Nov 2024 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are being delayed.

The player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €850Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 15 Sep 2024 Disputed amount: €1,700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player’s documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.

Read moreRead lessResolved Submitted: 05 Sep 2024 Disputed amount: $502Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account verification is delayed.

The player from the United Kingdom faced delays in the account verification process, which surpassed the promised timeframe of 5 business days, extending to 7 days without clear communication from the casino. The player reported issues with an expired ID card and expressed concerns over the handling of his verification. After intervention from the Complaints Team, the issue was resolved, and the player received his winnings. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Sep 2024 Disputed amount: €1,900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed due to system issues.

The player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €370Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 13 Jun 2024 Disputed amount: €8,059Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

Read moreRead lessResolved Submitted: 07 Feb 2024 Disputed amount: €300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is repeatedly being rejected.

The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 19 Dec 2023 Disputed amount: €5,735Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 17 Nov 2023 Disputed amount: €1,100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal of winnings has been denied.

The player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino’s live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player’s account was verified and his withdrawal was processed. The complaint had been resolved successfully.

Read moreRead lessResolved Submitted: 01 Nov 2023 Disputed amount: €3,400Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is denied.

The player from Hong Kong deposited a total of 1185 USDT in the casino, but they refused his withdrawal request of 600 USDT. The issue has been resolved successfully.

Resolved Submitted: 19 Sep 2023 Disputed amount: 600 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed due to extensive KYC checks.

The player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player’s KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

Read moreRead lessResolved Submitted: 19 Sep 2023 Disputed amount: ¥150,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player experiences repeated withdrawal cancellations and suspicious casino practices.

The player from Greece is struggling with constant withdrawal cancels. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Sep 2023 Disputed amount: 16.0672 BNBCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account deactivated citing multiple accounts.

The player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player’s account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

Read moreRead lessResolved Submitted: 13 Sep 2023 Disputed amount: €516Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit not credited.

The player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as ‘resolved’.

Read moreRead lessResolved Submitted: 09 Sep 2023 Disputed amount: €25Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Japan has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: $363Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Jun 2023 Disputed amount: €8,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player struggles to complete the verification of his account.

The player from Cyprus requested a withdrawal back in March. Since then he has been undergoing the verification procedure. The issue has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for less than a week. The complaint was resolved as the player received his money.

Resolved Submitted: 09 Jun 2023 Disputed amount: 1,200 R$Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 19 Apr 2023 Disputed amount: €156Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal 20 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Resolved Submitted: 17 Apr 2023 Disputed amount: $780Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 17 Apr 2023 Disputed amount: $614Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player is experiencing difficulties withdrawing his winnings from the casino.

The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

Read moreRead lessResolved Submitted: 04 Apr 2023 Disputed amount: €5,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 03 Apr 2023 Disputed amount: €50Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 22 Mar 2023 Disputed amount: ¥200,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 13 Mar 2023 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his payout.

Resolved Submitted: 28 Feb 2023 Disputed amount: €1,446Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as the player received his deposit.

Resolved Submitted: 07 Feb 2023 Disputed amount: €204Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s deposit did not arrive.

The player’s deposit did not arrive due a technical error. The complaint was resolved as the player received his deposit.

Resolved Submitted: 23 Jan 2023 Disputed amount: €130Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 10 Jan 2023 Disputed amount: €9,300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece was experiencing difficulties withdrawing his funds. The player has received the payment and the complaint was closed as “resolved”.

Resolved Submitted: 09 Nov 2022 Disputed amount: €1,800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Spain is experiencing difficulties withdrawing funds because the transactions to preferred payment methods have been declined. The player later confirmed that the issue was resolved.

Resolved Submitted: 08 Nov 2022 Disputed amount: €3,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 07 Oct 2022 Disputed amount: €900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Sep 2022 Disputed amount: €650Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Sep 2022 Disputed amount: €750Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Aug 2022 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 21 Aug 2022 Disputed amount: €1,600Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account has been blocked.

The player from India has been blocked after requesting a withdrawal. The player later confirmed that the casino reopened his account, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Aug 2022 Disputed amount: 6,600,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Resolved Submitted: 11 May 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not able to withdraw his winnings.

The player from Romania tried to withdraw his winnings, but it wasn’t possible. The player informed us via email, that he received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Apr 2022 Disputed amount: €150Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not albe to request a withdrawal.

The player from Germany is experiencing issues when she tries to request a withdrawal. The player later confirmed that she received her winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 03 Apr 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete KYC verification.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player confirmed the issue has been resolved.

Resolved Submitted: 23 Mar 2022 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings have been voided.

The player from India had his winnings delayed for unknown reason. It has been received as Casinoin described in the complaint.

Resolved Submitted: 08 Sep 2021 Disputed amount: 104,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 04 Jul 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

Read moreRead lessResolved Submitted: 12 May 2021 Disputed amount: €7,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Austria is experiencing difficulties withdrawing funds because the transactions via chosen payment method aren’t available. The player informed us that the casino paid him out.

Resolved Submitted: 05 Mar 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s having difficulties verifying his account.

The player from Austria is questioning the verification process. After verification he withdrawn 2500 eur but the rest is lost.

Resolved Submitted: 25 Feb 2021 Disputed amount: €25,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Casino website seems to be offline.

The player from Germany is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.

Resolved Submitted: 23 Jan 2021 Disputed amount: ??Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been suspended.

The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.

Read moreRead lessResolved Submitted: 04 Jan 2021 Disputed amount: 700 mBTCCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has succeeded in opening an account from a restricted country.

The player from Netherlands has registered an account despite his country was listed between restricted ones. The complaint was resolved as the player received his refund.

Resolved Submitted: 26 Nov 2020 Disputed amount: €20Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Switzerland has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts. Casino paid to the player his deposit.

Resolved Submitted: 03 Nov 2020 Disputed amount: 2,500 CHFCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Finland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 12 Oct 2020 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not able to log into his account.

The player from Spain cannot log into his account. This complaint was successfully resolved.

Resolved Submitted: 01 Jun 2020 Disputed amount: €100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexShow more complaints (+235)369All2Opened1Unresolved108Resolved258Rejected

Complaints directly about Betmaster Casino

Current status

Waiting for player to reply

6d 2h 7m 17s

Player claims that payment has been delayed.

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Opened Submitted: 26 Jul 2025 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Mexico had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the need for account verification and the documentation required by the casino. After the player provided the necessary documents, delays continued without resolution. Ultimately, the Complaints Team was unable to proceed due to a lack of response from the player, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if desired.

Read moreRead lessClosed Submitted: 16 Jun 2025 Disputed amount: Mex$268,000 Our verdict

Unjustified complaint

Player faces requests for multiple verification documents.

The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino’s excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as “unresolved,” and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player’s involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified.

Read moreRead lessClosed Submitted: 14 Jun 2025 Disputed amount: Mex$10,000 Our verdict

Case closed

Player’s withdrawal has been delayed by unreasonable requests.

The player from Finland reported that Betmaster Casino had deliberately delayed the verification and withdrawal process for over two months. He outlined a series of unreasonable document requests and explanations as they continued to demand information unrelated to his winnings. He sought mediation from CasinoGuru to resolve the issue. The complaint was resolved after the casino successfully completed the KYC process and the player received his funds.

Read moreRead lessResolved Submitted: 09 Jun 2025 Disputed amount: €978 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the delay might have been due to KYC verification or a high volume of requests, advising patience while processing occurred. After the recommended timeframe passed without a response from the player, the complaint was closed as further investigation could not proceed. The player retained the option to reopen the complaint in the future.

Read moreRead lessClosed Submitted: 07 Jun 2025 Disputed amount: Mex$9,616 Our verdict

Case closed

Player’s withdrawal has been delayed without explanation.

The player from Nigeria faced issues with Betmasterlive, as his withdrawal of $26 was canceled after initially being processed, and a new withdrawal request had not been paid out after over 24 hours. He suspected foul play and sought assistance in recovering his funds. The Complaints Team intervened, and after communication with the casino, the issue was resolved, resulting in the player receiving his payment.

Read moreRead lessResolved Submitted: 02 Jun 2025 Disputed amount: $26 Our verdict

Player stopped responding

Player’s withdrawal is restricted.

The player from Mexico was unable to withdraw his funds due to a restriction on his payment method, which stated that it did not allow withdrawals. The Complaints Team had attempted to assist by reaching out for more information and extending the response time. However, the complaint was closed due to the player’s lack of response to inquiries and reminders. The team remained available to help if the player chose to reopen the complaint in the future.

Read moreRead lessClosed Submitted: 30 May 2025 Disputed amount: Mex$7,000 Our verdict

Other

Player’s been accused of opening multiple accounts.

The player from Algeria faced issues with the casino, having withdrawn profits that had not been processed. After submitting all required verification documents, he received a notice claiming he had violated terms by having multiple accounts, which he denied, stating he only had one personal account. Despite multiple attempts to resolve the issue, the casino failed to respond or provide evidence for their accusations. The Complaints Team marked the complaint as “unresolved” due to the casino’s lack of cooperation and advised the player to contact the Curacao Gaming Control Board for further assistance. The complaint was later reopened at the casino’s request, but it was ultimately rejected due to the team’s inability to address sports betting-related issues.

Read moreRead lessClosed Submitted: 28 May 2025 Disputed amount: 2,600 USD₮ Our verdict

Case closed

Player’s withdrawal has been delayed for months.

The player from Algeria had been trying to withdraw winnings from the casino for 5 months but faced numerous requests for documentation, selfies, and a video call that had not been scheduled. Despite winning a total of 423.5 USDT, the casino continued to provide excuses without resolving his issue. The player eventually completed the KYC process and attempted to withdraw his funds, but the funds returned to his gaming account. The issue was marked as resolved after the player confirmed that the casino had addressed his concerns.

Read moreRead lessResolved Submitted: 26 May 2025 Disputed amount: 423 USD₮ Our verdict

Player stopped responding

Player claims that payment has been delayed.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The Complaints Team had extended the review period and sought updates from her, but no response was received. As a result, the complaint was unable to be investigated further and was rejected.

Read moreRead lessClosed Submitted: 23 May 2025 Disputed amount: A$300 Our verdict

Unjustified complaint

Player’s winnings haven’t been received yet.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had informed him that the delay might have been due to ongoing KYC verification or a high volume of requests. However, as the recommended time frame had passed without resolution, the complaint had been closed. The player had expressed dissatisfaction with the casino’s withdrawal process and payment options, but the casino had stated that it could not be held liable for unsupported payment methods used by the player.

Read moreRead lessClosed Submitted: 20 Apr 2025 Disputed amount: Mex$15,000 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico had not received their winnings from BETMASTER Casino, despite repeated attempts to withdraw their funds. Customer service had continued to delay the process by requesting additional information, prolonging the issue for over a month. The Complaints Team successfully intervened, leading to the player receiving their funds. The complaint was then marked as ‘resolved.’

Read moreRead lessResolved Submitted: 16 Apr 2025 Disputed amount: Mex$25,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed after account review.

The player from Mexico was unable to withdraw her winnings of $34,000 after a review was initiated due to the high amount. Despite having sent a facial photo and bank account statements, she had not received any response for three weeks and was running out of her winnings. The Complaints Team extended the response time by seven days but ultimately closed the complaint due to the lack of communication from her side.

Read moreRead lessClosed Submitted: 13 Apr 2025 Disputed amount: Mex$7,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece faced difficulties with withdrawing money from the casino, as they repeatedly requested additional documents despite their authentication. The Complaints Team attempted to assist by reaching out for more information and extending the response time. However, due to the player’s lack of response to inquiries. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

Read moreRead lessClosed Submitted: 10 Apr 2025 Disputed amount: €150 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had acknowledged that her KYC verification was successful, and despite her repeated follow-ups regarding the delay of over three months, no resolution had been provided by the casino. As communication had ceased from her side, the complaint was closed, but she retained the option to reopen it in the future if she chose to resume contact.

Read moreRead lessClosed Submitted: 03 Apr 2025 Disputed amount: Mex$3,212 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Mexico had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had communicated with the casino and learned that her funds were pending due to an outstanding wagering requirement on her initial deposit, which was a standard procedure for compliance with Anti-Money Laundering policies. As the player did not respond to further inquiries, the complaint was closed; however, she retained the option to reopen it should she choose to engage again.

Read moreRead lessClosed Submitted: 01 Apr 2025 Disputed amount: Mex$750 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that the casino was canceling his withdrawal requests every 24 hours without explanation, despite having successfully completed KYC verification. The Complaints Team had contacted the casino, which confirmed that the winnings had been paid out. The issue was pending confirmation from the player regarding the receipt of funds. The complaint remained open until a response was received.

Read moreRead lessClosed Submitted: 25 Mar 2025 Disputed amount: €3,300 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessResolved Submitted: 24 Mar 2025 Disputed amount: €16,050 Our verdict

Player stopped responding

Player struggles with withdrawal options.

The player from Mexico was unable to withdraw funds using Visa and sought assistance on how to withdraw using Spei. The Complaints Team extended the communication period to allow for a response, but the player did not reply to inquiries regarding previous successful withdrawals or deposit requirements. As a result, the complaint was rejected due to a lack of information needed for further investigation.

Read moreRead lessClosed Submitted: 22 Mar 2025 Disputed amount: Mex$5,000 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico encountered problems withdrawing funds from Betmaster online casino due to the separation of user wallets based on deposit methods. He successfully verified his account and contacted support for a transfer of funds from his Visa Wallet to his Spei Wallet, but faced delays in processing this request. Despite providing proof of deposits, he was unable to make his withdrawal after 10 days, exceeding the casino’s stated 5 business day timeframe. The issue was resolved after the player confirmed that his balance was successfully withdrawn from his account after three weeks, following the casino’s verification of both payment methods.

Read moreRead lessResolved Submitted: 17 Feb 2025 Disputed amount: Mex$49,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece had requested a withdrawal of 485 euros from the casino, which was supposed to be processed instantly. However, the casino stated that the withdrawal was under review by specialists, despite having previously indicated that identification was unnecessary. This delay prompted the player to suspect potential scamming. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 15 Feb 2025 Disputed amount: €485 Our verdict

Player stopped responding

Player’s withdrawal request is delayed.

The player from Greece experienced delays with a 370€ withdrawal, which had been promised to be processed quickly but remained pending. He received automated responses stating that the request was under review, leading him to believe that the casino might not have intended to fulfill the withdrawal. The Complaints Team extended the response time by an additional 7 days for the player to provide necessary information; however, the player did not respond. Consequently, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 14 Feb 2025 Disputed amount: €370 Our verdict

Player stopped responding

Player’s payment is delayed.

The player from Estonia was unable to receive a payment from the casino and did not receive any explanation. Despite the casino stating they had contacted specialists, the player did not receive an answer about the delay. The Complaints Team attempted to gather more information from the player regarding her account verification and the status of her withdrawal but did not receive a response. As a result, the complaint was rejected due to a lack of communication from the player.

Read moreRead lessClosed Submitted: 10 Feb 2025 Disputed amount: €170 Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Mexico faced issues with withdrawing 12,000 pesos in winnings, as the casino had stopped allowing further withdrawals. Despite reaching out to support, he did not receive any assistance. The Complaints Team attempted to clarify the situation by asking for additional information and extended the response time, but the player did not reply. As a result, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 09 Feb 2025 Disputed amount: Mex$12,000 Our verdict

Other

Player faces withdrawal issues with unresponsive support.

The player from Mexico was unable to withdraw his winnings from Betmaster after making a deposit, and the chat support remained unresponsive or provided repetitive answers without offering a solution. The Complaints Team facilitated communication between the player and the casino, leading to the casino’s clarification that the player’s withdrawal was not processed because the payment method used for deposits did not support payouts. Despite the player’s completion of the verification process, he lost his winnings before being able to withdraw. The Complaints Team concluded that, since the player was responsible for his account, they could not assist further in recovering the lost winnings.

Read moreRead lessClosed Submitted: 02 Feb 2025 Disputed amount: Mex$20,495 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Kenya faced ongoing issues with withdrawing funds from Betmaster after a deposit of 446 euros. After doubling his stake to roughly 1000 euros, his betting limits were drastically reduced, which led him to apply for a withdrawal. Despite completing verification, his initial withdrawal was canceled and the funds were returned to his account, and he continued to receive inconsistent information about the status of his funds. The issue was resolved after three and a half weeks of communication, with the player eventually being allowed to withdraw, and the funds were credited to his crypto wallet shortly after the request was made.

Read moreRead lessResolved Submitted: 30 Jan 2025 Disputed amount: KSh1,053 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After a lengthy verification process and multiple communication issues with the casino, the player’s account was finally verified. Following this, the player was able to withdraw funds after three weeks of delays. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €4,000 Our verdict

Unjustified complaint

Player’s account verification is delayed.

The player from Mexico had been trying to verify his casino account for about a month but encountered persistent errors. After contacting support, he was informed that his complaint had been sent to the appropriate department, yet there were no updates or resolutions. The issue arose from the player depositing funds using his wife’s account, which was against the casino’s terms and conditions. As a result, it was determined that the player’s winnings could not be processed. The complaint was closed as the player was advised on the importance of using payment methods in his own name to avoid such issues in the future.

Read moreRead lessClosed Submitted: 20 Jan 2025 Disputed amount: Mex$15,000 Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Mexico faced difficulties withdrawing 35,000 pesos in winnings from Betmaster after being informed that his deposit method was unavailable. He submitted proof of deposit to the casino, but after two weeks, there was still no resolution. The issue was eventually resolved as the player successfully withdrew his winnings through SPEI after verification and processing by the casino. The Complaints Team confirmed the resolution and marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 02 Jan 2025 Disputed amount: Mex$35,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed and facing obstacles.

The player from Mexico had won 2500 at Betmaster casino, but the withdrawal had not been processed yet. Despite having submitted the required documents on December 23rd, the casino’s support team repeatedly requested them again. The Complaints Team had extended the response time for the player, but she did not reply to the inquiries. As a result, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 28 Dec 2024 Disputed amount: Mex$2,500 Our verdict

Player stopped responding

Player’s account is restricted and withdrawals are canceled.

The player from Mexico faced a temporary block on his account, during which his withdrawals were canceled and his balance was erased without explanation. Despite the support chat claiming the amount was lost, the player disputed this and did not receive a response to his email to support. The Complaints Team attempted to clarify the situation by requesting additional information from the player, but due to a lack of response, the complaint was rejected.

Read moreRead lessClosed Submitted: 22 Dec 2024 Disputed amount: Mex$210,000 Our verdict

Case closed

Player’s withdrawal is delayed due to account verification.

The player from Italy had been waiting 15 days for account verification after winning 700 euros on Betmaster, which had been returned after withdrawal. Despite having provided the requested documents and selfies, the verification remained unprocessed, and support responses included threats, prompting a request for assistance. After 32 days of waiting, the player reported that the casino had finally verified his account and he had received his winnings. The issue was successfully resolved with the assistance of the Complaints Team, who facilitated communication between the player and the casino.

Read moreRead lessResolved Submitted: 16 Dec 2024 Disputed amount: €700 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported delays in KYC verification and issues with canceled withdrawal requests. After further communication with the casino and providing the necessary documentation, the player successfully received their withdrawal. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 16 Dec 2024 Disputed amount: €629 Our verdict

Player stopped responding

Player’s withdrawal is being delayed due to verification.

The player from Mexico faced a second verification process for his account, which caused delays in withdrawing his winnings. Despite having submitted the requested documents, the casino continued to prolong the verification, providing no clear timeline for resolution. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of communication from him. As a result, the investigation could not proceed further.

Read moreRead lessClosed Submitted: 13 Dec 2024 Disputed amount: Mex$18,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Mexico was frustrated with a prolonged withdrawal process, which had been stuck for days without any communication from support. After depositing and playing significantly, they considered legal action and involving the Gaming Commission. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

Read moreRead lessClosed Submitted: 31 Oct 2024 Disputed amount: Mex$44,000 Our verdict

Player stopped responding

Player is facing unpaid winnings issues.

The player from Mexico reported multiple discrepancies in payout amounts from several games and felt cheated, stating that the amounts paid did not match what was won. They sought an immediate response and resolution, threatening to escalate the complaint if necessary. The Complaints Team extended the response time by 7 days but ultimately rejected the complaint due to the player’s lack of response to requests for further information.

Read moreRead lessClosed Submitted: 16 Oct 2024 Disputed amount: Mex$9,300 Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Estonia had requested a withdrawal of 300€ on September 20th, but his requests had continued to be canceled daily. Customer support had provided repetitive responses regarding an investigation without resolution. The issue was resolved with the payment of the withdrawal.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico faced a delay of over 16 hours in receiving a withdrawal, with the casino stating that the transaction was under investigation. The player confirmed being verified and having previously withdrawn smaller amounts without issue. The complaint was resolved after the casino processed the withdrawal and provided a bonus of 200 pesos for the inconvenience.

Read moreRead lessResolved Submitted: 21 Sep 2024 Disputed amount: Mex$2,554 Our verdict

Player stopped responding

Player’s withdrawal is delayed due to technical problems.

The player from Mexico successfully verified their account and won an additional 30,000 pesos after an initial withdrawal request of 4,000 pesos. However, after two days of waiting for a withdrawal of 34,000 pesos, they encountered technical issues and a lack of communication from the casino. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

Read moreRead lessClosed Submitted: 20 Sep 2024 Disputed amount: Mex$34,000 Our verdict

Player stopped responding

Player’s verification process is delayed.

The player from Greece had been attempting to verify his account and had provided all requested documents. After submitting a passport, the casino requested an additional ID, which the player did not currently possess, creating confusion about the necessity of both documents. The player sought assistance to complete verification and withdraw funds. The complaint was rejected due to the player’s lack of response to inquiries and failure to provide the necessary information, which prevented further investigation.

Read moreRead lessClosed Submitted: 28 Aug 2024 Disputed amount: €1,019 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Thailand had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved after the player confirmed that they had received their winnings. The Complaints Team facilitated communication and ensured that the player’s concerns were addressed, leading to the successful processing of the withdrawal.

Read moreRead lessResolved Submitted: 26 Aug 2024 Disputed amount: 7,200 ฿ Our verdict

Case closed

Player’s account closed, payment delayed.

The player from Greece was owed €90.07 by the casino, which had closed his account upon request but had not processed the payment. Despite being told to expect payment in three days, he filed a complaint due to a lack of trust. The issue was resolved when the player confirmed receiving the payment. The complaint was then marked as ‘resolved’ by us.

Read moreRead lessResolved Submitted: 21 Jul 2024 Disputed amount: €90 Our verdict

Unjustified complaint

Player’s withdrawal has been delayed.

The player from Algeria had requested a withdrawal 6 weeks prior and had completed the verification process by providing all required documents. Despite this, the withdrawal had been delayed for a month and 17 days, with the casino repeatedly asking him to wait. The player was later accused of having multiple accounts and providing falsified documentation. After reviewing all evidence from both parties, we concluded that there were signs of fraudulent activity from the player’s side, leading to the rejection of the complaint due to breaches of the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 23 Jun 2024 Disputed amount: Ł4 Our verdict

Unjustified complaint

Player’s withdrawal has been delayed despite verification.

The player from Mexico faced issues with the casino for over a month, unable to withdraw money or play games. Despite supposedly verifying his account, the casino continued to request more documents. The player’s winnings were confiscated due to alleged bonus abuse and a possible breach of AML rules. The casino provided evidence of fraudulent activity and prohibited tactics by the player. The complaint was closed as unjustified.

Read moreRead lessClosed Submitted: 21 Jun 2024 Disputed amount: Mex$12,283 Our verdict

Case closed

Player faces difficulties in withdrawing funds.

The player from Mexico was frustrated with the casino’s process for handling withdrawals. We advised the player to wait at least 14 days after requesting the withdrawal, considering the usual processing time and potential delays due to KYC verification or high volume of requests. The player confirmed that the issue was resolved after waiting the advised period. The complaint was closed as resolved.

Read moreRead lessResolved Submitted: 15 Jun 2024 Disputed amount: Mex$8,000 Our verdict

Case closed

Player’s withdrawal is delayed and winnings represented as bonuses.

The player from Mexico experienced delays in the withdrawal process and had an issue with money being presented as bonuses instead of winnings. We informed him about the typical processing times and advised patience while waiting for the KYC verification and withdrawal approval. The player confirmed the issue was resolved, and the complaint was closed as ‘resolved’.

Read moreRead lessResolved Submitted: 28 May 2024 Disputed amount: Mex$1,200 Our verdict

Player stopped responding

Mexican player’s winnings confiscated and withdrawals blocked.

The player from Mexico faced withdrawal issues with the casino. After numerous successful deposits and withdrawals, the casino blocked all withdrawals and asked for a KYC process, which the player completed. Although the account was verified, the casino removed the winnings, citing irregularities and rules violations. They did this without specifying the exact reason and continued to block withdrawals. We were unable to investigate further due to a lack of response from the player, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 23 May 2024 Disputed amount: Mex$1,818 Our verdict

Player stopped responding

Player’s winnings have been converted to a bonus.

The player from Israel claimed that the casino moved his winnings to a ‘bonus’, preventing him from withdrawing. The casino alleged that the player had activated a bonus, which the player denied. We requested additional information from the player to investigate, but he did not respond. Consequently, the complaint was rejected due to lack of response.

Read moreRead lessClosed Submitted: 16 May 2024 Disputed amount: 12,000 руб Our verdict

Player stopped responding

Player’s winnings have been confiscated.

The player from Ireland had claimed that he had won but his account was locked and then requested for verification. The winnings had been confiscated and despite having provided the requested information, the player had suffered from unresolved issues. The player had alleged that the casino was delaying the verification process and had reduced his balance. We had asked for more details about the games he had played and the status of his card verification, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 08 May 2024 Disputed amount: €18,000 Our verdict

Unjustified complaint

Casino ignored the player’s self-exclusion request.

The player from Greece requested the casino to block her card due to a gambling addiction but was still allowed to deposit 1400€, which she wishes to recover. Since the player used incorrect personal information for creating multiple accounts, the complaint was rejected.

Read moreRead lessClosed Submitted: 26 Apr 2024 Disputed amount: €1,400 Our verdict

Case closed

Player’s withdrawal is delayed due to unverified account.

The player from Greece had won a sum of 3200 euros on sports betting but was unable to proceed with the withdrawal. Despite having submitted all requested verification documents to Betmaster, his account had remained unverified and he was unable to access his winnings. The player had been with the casino for three months and had successful withdrawals in the past. His recent withdrawal request made on 20/04/2024 had been cancelled by the casino and the funds were returned to his account. However, after having communicated with the casino and submitting additional documents as requested, the player’s issue had been resolved and he was able to access his winnings.

Read moreRead lessResolved Submitted: 21 Apr 2024 Disputed amount: €3,300 Our verdict

Case closed

Player experiences delayed withdrawal due to extended verification process.

The player from Mexico had endured an extended verification process by the casino. Despite having already sent numerous documents, the casino had still asked for a PDF of a specific day’s bank transactions. The player had believed that the casino was delaying her withdrawal. After she submitted the requested document, the player confirmed that the verification had been successfully completed and she had been able to withdraw her winnings. Consequently, the complaint had been closed as ‘resolved’.

Read moreRead lessResolved Submitted: 20 Apr 2024 Disputed amount: Mex$107,000 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn’t specified how. We had then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 31 Mar 2024 Disputed amount: €1,000 Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

Read moreRead lessResolved Submitted: 13 Mar 2024 Disputed amount: €1,000 Our verdict

Player stopped responding

Player is confused over the delayed deposit reflection.

The player from Mexico had reported confusion caused by a delay in reflecting his deposit. The casino had added the deposited amount to the account later and the player had treated this increment as winnings, thus he continued playing and lost the money. He had flagged this with customer service, but they insisted the deposit had been credited. We had asked the player to provide his entire deposit history and gaming history for further investigation. However, the player failed to provide the requested information within the given timeframe, which resulted in the rejection of the complaint due to lack of response.

Read moreRead lessClosed Submitted: 17 Jan 2024 Disputed amount: Mex$25,000 Our verdict

Player stopped responding

Player’s winnings withdrawal is delayed.

The player from Greece was unable to withdraw 100€ from the 1800€ they had won in the casino. Despite having successfully completed previous withdrawal requests, they were then facing repeated requests for verification. The verification process had been ongoing for 6 working days. The player had provided the requested documents but the casino had not yet approved them and continued to cite technical issues. We attempted to investigate the issue further by requesting additional information from the player, but they did not respond. As a result, we had to reject the complaint due to lack of cooperation from the player.

Read moreRead lessClosed Submitted: 16 Jan 2024 Disputed amount: €1,000 Our verdict

Player stopped responding

Player’s withdrawal hasn’t been processed.

The player from Greece, despite having completed the identification process, was unable to withdraw his funds. The Complaints Team had reached out to the player for more information to assist with the case, but the player did not respond. Due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 02 Jan 2024 Disputed amount: €120 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Israel had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received. She had also expressed concern about the casino’s withdrawal limit of $2000 per day, which would have required her to make multiple withdrawals for her total winnings of $26,000. Despite our team’s attempts to assist and ask for more information, the player had failed to respond adequately. As a result, we couldn’t investigate further, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 23 Dec 2023 Disputed amount: 24,645 USDC Our verdict

Player stopped responding

Player’s winnings are delayed due to continuous document requests.

The player from Mexico had repeatedly experienced issues with the withdrawal of his winnings, despite undergoing multiple account verification processes. Even though he had provided all required documents, the casino kept asking for more information which was delaying the payout of approximately 50,000 pesos. The player was seeking assistance to successfully withdraw his winnings. We had advised the player to submit a bank statement for the account used for deposits once it was available, and forward any further correspondence from the casino if there were additional obstacles to the withdrawal process. However, the player later reported that his withdrawals had been processed and his account had been fully validated. Despite this, he experienced further issues with withdrawal processing. We transferred the complaint to another team member for further assistance, but the player did not respond with additional information or requests for assistance, leading to the complaint being closed as rejected.

Read moreRead lessClosed Submitted: 22 Dec 2023 Disputed amount: Mex$60,000 Our verdict

Player stopped responding

Player claims that payment has been delayed.

The player from Russia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.

Read moreRead lessClosed Submitted: 20 Dec 2023 Disputed amount: 160,000 руб Our verdict

Other

Player’s issue with obtained winnings.

The player from Croatia had an issue with his casino account relating to his winnings. The player’s account had been blocked without any further clarification. The player had initially deposited €227.64 and had received an equal amount as a bonus, which he lost. He then deposited another €150 for a weekend bonus, managed to fulfill the bonus conditions, and won approximately €560. However, the casino had blocked his account, citing a violation of their terms and conditions, specifically registering multiple accounts. The player denied any wrongdoing and asserted that he had only used bonuses available to everyone. The Complaints Team had been in contact with the casino, asking for evidence of the violation and discussing the matter internally. The player had also filed an official complaint with Gaming Curacao, the licensing authority of Betmaster Casino. The Complaints Team, however, had to reject the complaint because it pertained to sports betting, which was outside their area of expertise. They had advised the player to submit his complaint to websites that dealt with sports betting-related complaints.The complaint was closed as “rejected”.

Read moreRead lessClosed Submitted: 01 Nov 2023 Disputed amount: €550 Our verdict

Insufficient evidence from player

Player’s winnings have been reduced.

The player from Greece had complained about the casino confiscating his winnings. The player had claimed that after completing the turnover of his free spins, his profits were reduced without a valid reason. He stated that the casino had provided a non-existent rule as justification, and he had not saved the chat conversation where this was discussed. We had asked the player to provide more details or evidence, but he was unable to do so. The player insisted on a public response from the casino. We found a relevant rule on the casino’s website, but without specifics about the bonus or rules used against the player, we could not proceed with the investigation. The complaint was dismissed due to lack of evidence.

Read moreRead lessClosed Submitted: 05 Sep 2023 Disputed amount: €1,500 Our verdict

Unjustified complaint

Player doubts the Casino’s bonus promotions.

The player from Brazil is experiencing issues with deposit bonuses at an online casino. Despite being promised a 200% bonus, only 100% was credited. Furthermore, the requirements doubled from 25X to 50X, which the player views as deceptive advertising. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 01 Sep 2023 Disputed amount: 100 R$ Our verdict

Unjustified complaint

Player’s Casino Account and Funds Confiscated.

The player from Ukraine reports that Betmaster Casino has not returned his funds of 21000 hryvnias, including a 12000 hryvnias deposit. He claims the casino is not responding, his account appears to be deleted, and he hasn’t received any explanations for the actions taken. The complaint was rejected as the issue occurred 3 years ago.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: 21,000 ₴ Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Israel has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: 2,000 ₳ Our verdict

Unjustified complaint

Player’s winnings confiscated after verification.

The player from Algeria has faced issues with withdrawing winnings. After being asked to verify their account, they complied by sending all required documents. However, after an 8-day wait, the player’s account was attended to and their money taken without any given reason. We’ve reopened this complaint as per the player’s request.

Read moreRead lessClosed Submitted: 26 Aug 2023 Disputed amount: €1,600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed due to document issues.

The player from Chile is encountering difficulties while attempting to withdraw winnings from a casino. The casino requires a specific bank statement feature for successful withdrawal. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 11 Aug 2023 Disputed amount: $8,554,108 CLP Our verdict

Unjustified complaint

Player’s withdrawal and account are being unfairly blocked.

The player from Mexico attempted to withdraw her winnings but faced continuous requests for additional verification documents. Even though she complied, the casino accused her of violating terms and conditions by creating multiple accounts. After reviewing all the gathered information and details, we concluded there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion for the purpose of bypassing the casino’s restrictions and betting limitations imposed by the casino on the linked casino account that was registered earlier in 2022 and used for abusive play, using the same common patterns to accumulate winnings. In addition, to a considerable extent, the accusations for both accounts relate to sports betting and breaching its rules and restrictions, which is a sphere we do not have enough insight to take on since we deal with complaints about online casinos only. Therefore, the complaint was closed as unjustified. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision.

Read moreRead lessClosed Submitted: 24 Jul 2023 Disputed amount: Mex$410,744 Our verdict

Unjustified complaint

Player’s account has been blocked and funds withheld.

The player from Brazil is having trouble withdrawing funds from the casino due to alleged system issues. Additionally, the casino claims that the player has multiple accounts because her husband also has an account, which has resulted in a ban and withholding of her funds. The player confirmed that both she and her husband used the same device for playing. It would be impossible to prove the accounts were not used by one person, therefore we had to reject this complaint.

Read moreRead lessClosed Submitted: 18 Jul 2023 Disputed amount: 1,200 R$ Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

Resolved Submitted: 11 Jul 2023 Disputed amount: 839 R$ Our verdict

Case closed

Player’s struggling to withdraw his from the casino.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. The player confirmed the funds were received.

Resolved Submitted: 18 Jun 2023 Disputed amount: 4,500 R$ Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received his money.

Resolved Submitted: 17 Jun 2023 Disputed amount: C$100 Our verdict

Player stopped responding

Player has been accused of opening multiple accounts.

The player from Ecuador has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 31 May 2023 Disputed amount: $3,500 Our verdict

Unjustified complaint

Player is struggling to complete account verification.

The player from Russia was not allowed to withdraw his winnings due to ongoing verification. The casino team provided all necessary evidence regarding the player’s case. It became clear that the player’s gameplay was in violation of the casino’s Terms and Conditions and the decision of the casino was in line with our Fair Gambling Codex. Given the findings, the player’s complaint was rejected as ‘Unjustified’.

Read moreRead lessClosed Submitted: 31 May 2023 Disputed amount: $10,597 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 24 May 2023 Disputed amount: Mex$40,000 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Peru is not able to withdraw his winnings. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 21 May 2023 Disputed amount: $1,100 Our verdict

Player stopped responding

Player is struggling to withdraw his winnings.

The player from Russia experiences difficulties withdrawing his winnings. We closed the complaint because the player didn’t reply to our messages and questions.

Closed Submitted: 04 May 2023 Disputed amount: 700 USD₮ Our verdict

Unjustified complaint

The player’s unable to process a payout.

The player was unable to process a payout as the casino claims that he has multiple accounts. After gathering all the necessary information and data, the complaint was closed as unjustified due to breaching the casino’s terms and conditions - multiple accounts registered and used by 1 person and bonus abuse. The complainant is not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its Terms and Conditions.

Read moreRead lessClosed Submitted: 30 Apr 2023 Disputed amount: €15,900 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 19 Apr 2023 Disputed amount: 5,000 S/. Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing completing account verification in the casino. The player confirmed the issue was resolved.

Resolved Submitted: 17 Apr 2023 Disputed amount: $1,313 Our verdict

Other

Player’s account was blocked.

The player from Russia had his account blocked and the balance confiscated. After gathering all the necessary information and in the given circumstances, we closed the complaint as unjustified due to breaching the casino’s terms and conditions - reasonable grounds to believe we are talking about multiple accounts used by 1 person, while it is clear that the allegations relate to sports betting play.

Read moreRead lessClosed Submitted: 14 Apr 2023 Disputed amount: 45,000 руб Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 11 Apr 2023 Disputed amount: 31,646 руб Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 10 Apr 2023 Disputed amount: €1,600 Our verdict

Unjustified complaint

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance due ongoing wagering requirements. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

Closed Submitted: 28 Mar 2023 Disputed amount: €1,300 Our verdict

Other

Player’s not able to access her account.

The player from Peru requested a withdrawal, but the casino blocked her. We were forced to close this complaint because the player focused on sports betting.

Closed Submitted: 22 Mar 2023 Disputed amount: 5,414 S/. Our verdict

Player stopped responding

Player has been accused of opening multiple accounts.

The player from Mexico has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 21 Feb 2023 Disputed amount: Mex$31,500 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Feb 2023 Disputed amount: €2,000 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 13 Jan 2023 Disputed amount: €2,200 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Peru was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has stopped responding to the complaint, and it was closed as “rejected”.

Read moreRead lessClosed Submitted: 07 Jan 2023 Disputed amount: 10,000 S/. Our verdict

Player stopped responding

Player’s experiencing some issues.

The player from Greece probably has not received a cashback bonus. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 26 Dec 2022 Disputed amount: €100 Our verdict

Unjustified complaint

Player was accused of opening multiple accounts.

The player from Russia was accused of opening multiple accounts in the casino during the verification process. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 21 Dec 2022 Disputed amount: 24,999 руб Our verdict

Player stopped responding

Player’s struggling to complete the account verification.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint three times because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 17 Dec 2022 Disputed amount: Mex$127,000 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Dec 2022 Disputed amount: 49,999 INR Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 21 Nov 2022 Disputed amount: 49,395 INR Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 16 Nov 2022 Disputed amount: €10,300 Our verdict

Unjustified complaint

Player’s struggling to complete account verification.

The player from Peru is complaining about the lengthy verification process. The player lost the funds, and the complaint was closed as “rejected”.

Closed Submitted: 04 Nov 2022 Disputed amount: 5,000 S/. Our verdict

Other

Player’s winnings haven’t been received yet.

The player from Czech Republic has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 01 Nov 2022 Disputed amount: 75,000 Kč Our verdict

Other

The player’s account got closed.

The player’s account got closed due to multi-accounting. After gathering all the necessary information provided by the casino, the complaint was closed as “rejected” because the player’s issue concerns sports betting and a sports betting welcome bonus, and accusations related to it.

Read moreRead lessClosed Submitted: 19 Oct 2022 Disputed amount: €1,200 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 15 Oct 2022 Disputed amount: 176 S/. Our verdict

Other

Player has been accused of opening multiple accounts.

The player from Nigeria has been accused of opening multiple accounts. Admittedly, he had a different, however, inactive account as due to a wrong currency he was not able to deposit any funds previously. Although later we were provided with evidence about more related accounts, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it.

Read moreRead lessClosed Submitted: 08 Oct 2022 Disputed amount: 14,000 ₦ Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Israel is not able to request a withdrawal. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Closed Submitted: 19 Sep 2022 Disputed amount: $48,920 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 12 Sep 2022 Disputed amount: 14,308 INR Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Chile requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino responded and explained that initially the player was required to complete the verification process. After this, there was a technical issue with the payment provider, and while it was being resolved the player used all of their balance to make sports bets. As the player did not confirm that they considered the matter to be resolved, the complaint was eventually rejected.

Read moreRead lessClosed Submitted: 12 Sep 2022 Disputed amount: $1,000,000 CLP Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 20 Aug 2022 Disputed amount: €1,030 Our verdict

Case closed

The player’s dissatisfied with the casino’s overall experience.

The player’s dissatisfied with the casino’s overall experience as he struggles to withdraw. The complaint was resolved as the player withdraw his money.

Resolved Submitted: 21 Jul 2022 Disputed amount: €600 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Poland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 08 Jul 2022 Disputed amount: €600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Israel has requested a withdrawal one week prior to submitting this complaint. The player stopped responding, and the complaint was closed as “rejected”.

Closed Submitted: 26 Jun 2022 Disputed amount: $6,110 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked due to ongoing verification. Based on the evidence provided, we ended up rejecting the complaint because it was not justified.

Closed Submitted: 19 Jun 2022 Disputed amount: €10,000 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Greece was experiencing difficulties withdrawing their winnings due to ongoing verification. The player’s account was then blocked because he had multiple accounts. The casino provided evidence showing the player had a second account, but there was no evidence to suggest that the player had gained an unfair advantage from this. Therefore, in accordance with our fair gambling codex, we believe the player should not be penalized in this case. The casino wished to maintain its position, and as a mutual resolution could not be reached the complaint was closed as ‘unresolved’. The casino requested that the complaint be reopened, and stated that after additional discussion of the case the decision had been made to pay the player their winnings. We asked the player to confirm that the matter had been resolved, but as there was no further response from them the complaint was rejected.

Read moreRead lessClosed Submitted: 31 May 2022 Disputed amount: €3,500 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Mexico is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player stopped responding.

Closed Submitted: 28 May 2022 Disputed amount: Mex$1,000 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 18 May 2022 Disputed amount: $135 Our verdict

Other

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We rejected this complaint as it was sports betting related.

Closed Submitted: 04 May 2022 Disputed amount: €2,000 Our verdict

Other

Player’s account has been blocked.

The player from Nigeria is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Subsequently, the account got blocked. We rejected this complaint as it was sports betting related.

Read moreRead lessClosed Submitted: 21 Apr 2022 Disputed amount: $31 Our verdict

Other

Player’s account has been blocked.

The player from Germany has been blocked. The casino claims they opened multiple accounts. The casino provided evidence of the multiple accounts but the complaint was regarding sports betting only. As we do not have a branch dealing with sports betting yet the complaint was rejected.

Read moreRead lessClosed Submitted: 15 Apr 2022 Disputed amount: €2,384 Our verdict

Player stopped responding

The player’s unable to withdraw.

The player’s unable to withdraw for an unknown reason. He stopped responding.

Closed Submitted: 25 Mar 2022 Disputed amount: Mex$540,000 Our verdict

Other

The player’s account got blocked.

The player’s account got blocked without any explanation. The complaint was rejected as the issue was sport betting related.

Closed Submitted: 25 Mar 2022 Disputed amount: 4,000 R$ Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Poland is complaining about lengthy verification process. It has been resolved.

Resolved Submitted: 02 Mar 2022 Disputed amount: 4,000 zł Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening multiple accounts. Upon closer investigation, the casino concluded that they had made a mistake and the player’s account was restored.

Resolved Submitted: 22 Feb 2022 Disputed amount: €5,300 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Italy accumulated winnings with a bonus and tried to withdraw them. Instead, the casino blocked his account. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

Read moreRead lessClosed Submitted: 16 Feb 2022 Disputed amount: €4,500 Our verdict

Unjustified complaint

Plyer’s withdrawal has been delayed.

The player from Albania has been waiting for a withdrawal for over two weeks. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

Read moreRead lessClosed Submitted: 15 Feb 2022 Disputed amount: €1,844 Our verdict

Case closed

Player has been asked to provide documents for additional verification.

The player from Germany has been asked to provide documents for additional verification. The player confirmed he received his winnings, therefore we marked the complaint as resolved.

Resolved Submitted: 19 Jan 2022 Disputed amount: €400 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Brazil is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 15 Jan 2022 Disputed amount: 137 R$ Our verdict

Case closed

Player’s withdrawal hasn’t been processed.

The player from Greece in not able to request a withdrawal. The player informed us that the case was resolved, so we closed it accordingly.

Resolved Submitted: 28 Dec 2021 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawals have been delayed.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

Read moreRead lessResolved Submitted: 27 Nov 2021 Disputed amount: €5,971 Our verdict

Case closed

Player’s bonus hasn’t been granted.

The player from Greece haven’t received a cashback bonus. The player informed us via email, that the issue was resolved.

Resolved Submitted: 16 Nov 2021 Disputed amount: €235 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening duplicate accounts. Admittedly, she has opened two different accounts.

Closed Submitted: 09 Nov 2021 Disputed amount: €400 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Italy is complaining about the lengthy verification process. The casino eventually managed to pay all the outstanding balance to the player. The complaint is resolved.

Resolved Submitted: 01 Nov 2021 Disputed amount: €20,000 Our verdict

Case closed

The player’s unable to access the website.

The player’s unable to access the casino website as it doesn’t load at all. The complaint was resolved as the site was up again for the player.

Resolved Submitted: 12 Oct 2021 Disputed amount: €40 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account was blocked by the casino for breaching casino terms. Player has multiple accounts.

Closed Submitted: 11 Oct 2021 Disputed amount: 4,000 R$ Our verdict

Player stopped responding

Player expressed concerns about the Responsible gambling.

The player from Finland is questioning responsible gambling tools. He claims the Cooling off tool doesn’t work correctly. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 06 Oct 2021 Disputed amount: €40 Our verdict

Player stopped responding

Player’s verifications hasn’t been completed.

The player from Greece is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 02 Sep 2021 Disputed amount: €2,000 Our verdict

Player stopped responding

Player’s struggling to withdraw winnings.

The player from Greece is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined.

Closed Submitted: 29 Aug 2021 Disputed amount: €140 Our verdict

Other

Player’s struggling to complete KYC verification.

The player from Germany submitted all the required documents, make a video call with the casino, but the account still hasn’t been verified, and the casino stopped responding.

Closed Submitted: 24 Aug 2021 Disputed amount: €1,400 Our verdict

Player stopped responding

Player’s struggling to withdraw winnings.

The player from Lithuania is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 21 Aug 2021 Disputed amount: €50 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Spain is experiencing difficulties withdrawing their funds due to limited availability of payment methods. He stopped responding.

Closed Submitted: 17 Aug 2021 Disputed amount: €2,000 Our verdict

Other

Player’s struggling to complete KYC verification.

The player from Spain had her withdrawal request rejected due to having created multiple accounts in the casino. Prior to being accused, due to unavailability of withdrawals via her preferred payment method, she was asked to make a deposit in a cryptocurrency to be able to withdraw via an alternative payment method. The casino provided sufficient evidence to prove the accusation regarding multiple accounts. The player’s complaint was closed as ‘rejected’ after the player confirmed she received a refund of the deposit she was asked to make before she was accused of the T&C violation.

Read moreRead lessClosed Submitted: 09 Aug 2021 Disputed amount: €600 Our verdict

Other

Player’s account has been blocked.

The player from Russia had his winnings from sports betting voided and account blocked due to accusation of “unfair play”. We rejected this complaint as it was sports betting related.

Closed Submitted: 06 Aug 2021 Disputed amount: 51,700 руб Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Norway has been accused of opening duplicate accounts. Admittedly, he has opened different accounts to test their luck. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 04 Aug 2021 Disputed amount: €500 Our verdict

Player stopped responding

Player’s attempts to self-exclude himself have been overlooked.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 04 Aug 2021 Disputed amount: €250 Our verdict

Player stopped responding

Player has received an unwanted bonus.

The player from Switzerland had a deposit bonus that he didn’t want added to his account automatically. We rejected the complaint because the player did not respond to our messages and questions.

Closed Submitted: 25 Jul 2021 Disputed amount: 9,000 CHF Our verdict

Player stopped responding

Player’s waiting for his account to be verified.

The player from Germany is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 13 Jul 2021 Disputed amount: €2,983 Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We’ve rejected this complaint as per the player’s explicit request.

Closed Submitted: 28 Jun 2021 Disputed amount: €500 Our verdict

Other

Player’s account has been permanently blocked.

The player from Italy had his account blocked and winnings confiscated due to suspicion of unfair gambling. We rejected this complaint as it was sports betting related.

Closed Submitted: 24 Jun 2021 Disputed amount: €2,220 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 16 May 2021 Disputed amount: €400 Our verdict

Player stopped responding

Player’s experiencing difficulties withdrawing his winnings.

The player from Portugal has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 08 May 2021 Disputed amount: €500 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We ended up rejecting the complaint because it was not justified.

Closed Submitted: 27 Apr 2021 Disputed amount: €2,890 Our verdict

Case closed

Player’s attempts to block her account have been overlooked.

The player from Spain has been trying to close his account due to a gambling problem. Unfortunately, the enquiries were ignored. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Apr 2021 Disputed amount: €400 Our verdict

Other

Player’s struggling to complete the account verification.

The player from Russia did not pass the casino’s identity verification process. During the investigation of the issue, it became clear that the issue is exclusively related to sports betting. Due to this fact, the player’s complaint was closed as ‘rejected’ and the player was instructed to submit a complaint to an ADR that dealt with complaints related to sports betting.

Read moreRead lessClosed Submitted: 12 Apr 2021 Disputed amount: €822 Our verdict

Player stopped responding

Player complains about incorrect odds.

The player from Sweden had the odds changed after placing a bet. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 04 Mar 2021 Disputed amount: €192 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Ukraine is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player stopped responding and we were forced to close this complaint as ‘rejected’.

Read moreRead lessClosed Submitted: 02 Mar 2021 Disputed amount: €4.5 Our verdict

Unjustified complaint

Player’s criticizing lengthy verification process.

The player from Bulgaria is highly disappointed with time-consuming KYC procedures. Casino accused player from bonus hunting and they provided relevant evidence. Unfortunately, we are rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 15 Feb 2021 Disputed amount: €1,100 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Ireland has been accused of opening multiple accounts.

Closed Submitted: 17 Jan 2021 Disputed amount: €3,072 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Austria had her account blocked without further explanation. Casino provided the evidence and it’s obvious that in the account was suspicious activity so we are rejecting this case as unjustified.

Read moreRead lessClosed Submitted: 12 Jan 2021 Disputed amount: 790 mBTC Our verdict

Other

Player’s winnings have been cancelled.

The player from Sweden had his withdrawal rejected due to an accusation of betting multiple times on the same game. We rejected this complaint as it was sports betting related.

Closed Submitted: 05 Jan 2021 Disputed amount: €5,500 Our verdict

Failed self-exclusion

Player’s criticizing Responsible Gaming practices.

The player from Canada is dissatisfied with lack of enforcement regarding Responsible Gaming procedures.

Unresolved Submitted: 01 Jan 2021 Disputed amount: C$4,000 Our verdict

Unjustified complaint

Player is requesting a refund of his deposits.

The player from Australia has knowingly opened two accounts. Now, he’s requesting a refund of all his deposited funds.

Closed Submitted: 17 Dec 2020 Disputed amount: A$680 Our verdict

Other

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as it was sports betting related.

Closed Submitted: 11 Dec 2020 Disputed amount: ¥60,000 Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Brazil is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 09 Dec 2020 Disputed amount: 3,200 R$ Our verdict

Case closed

Player’s withdrawal has been rejected.

The player from Italy had his withdrawal rejected without further explanation.

Resolved Submitted: 03 Dec 2020 Disputed amount: €5,000 Our verdict

Unjustified complaint

Player’s account has been closed.

The player from Russia had been accused of suspicious activity and his account had been blocked. The complaint was rejected. The casino provided sufficient evidence proving the player used software-aided playing techniques.

Read moreRead lessClosed Submitted: 03 Dec 2020 Disputed amount: €2,500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from South Korea has requested a withdrawal five days ago. It has been pending since. Player’s complaint has been resolved successfully.

Resolved Submitted: 01 Dec 2020 Disputed amount: $700 Our verdict

Other

Player’s winnings from sports betting have been declined.

The player from Sweden is complaining about declined winnings from sports betting. We rejected this complaint as it was sports betting related.

Closed Submitted: 14 Nov 2020 Disputed amount: 60,000 kr Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Sweden requested a withdrawal, but the transaction hasn’t been received yet. The player received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 12 Nov 2020 Disputed amount: 25,000 kr Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing his funds due to limited availability of payment methods and technical issues.

Resolved Submitted: 10 Nov 2020 Disputed amount: 75,000 kr Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing his winnings. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 08 Nov 2020 Disputed amount: 23,000 kr Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing funds due to limited availability of payment methods and geolocation. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 03 Nov 2020 Disputed amount: 2,980 kr Our verdict

Player stopped responding

Player’s bonus winnings have been cancelled.

The player from Portugal had his bonus winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Nov 2020 Disputed amount: €254.74 Our verdict

Player stopped responding

Player complains that he didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 28 Oct 2020 Disputed amount: €470 Our verdict

Other

Player’s bonus winnings have been cancelled.

The player from Italy is complaining about cancelled sports betting bonus winnings. We rejected this complaint as it was sports betting related.

Closed Submitted: 25 Oct 2020 Disputed amount: €145 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Netherlands is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 13 Oct 2020 Disputed amount: €200 Our verdict

Player stopped responding

Player cannot withdraw his winnings.

The player from Sweden is struggling to receive his winnings due to the unfinished verification process. The casino allowed him to withdraw a small part of the winnings and then asked the player to verify his account. Player stopped responding.

Read moreRead lessClosed Submitted: 08 Oct 2020 Disputed amount: 25,000 kr Our verdict

Other

Player’s account has been blocked and audited.

The player from Germany had their account blocked for an audit after accumulating a substantial win on esports games. We rejected this complaint as it was sports betting related.

Closed Submitted: 06 Oct 2020 Disputed amount: €30,000 Our verdict

Other

Player’s winnings from sports betting have been declined.

The player from Norway is complaining about declined bets from sports betting. We rejected this complaint as it was sports betting related.

Closed Submitted: 04 Oct 2020 Disputed amount: €3,900 Our verdict

Player stopped responding

Player is criticizing withdrawal limits.

The player from Canada is dissatisfied with daily withdrawal limits. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 21 Sep 2020 Disputed amount: C$13,400 Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his winnings due to limited withdrawal payment options. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead lessClosed Submitted: 19 Sep 2020 Disputed amount: €260 Our verdict

Unjustified complaint

Player’s struggling to verify.

The player’s struggling to verify his account and withdraw his winnings. The complaint was rejected as the player instead of asking for self-exclusion requested to only close his account and lost all of his winnings.

Read moreRead lessClosed Submitted: 15 Sep 2020 Disputed amount: €5,000 Our verdict

Unjustified complaint

Player’s account has been closed.

The player’s account has been closed during verification process because of having multiple accounts.

Closed Submitted: 29 Aug 2020 Disputed amount: 57,000 INR Our verdict

Player stopped responding

Player’s inquiring about withdrawals.

The player’s complaining about the casino’s support and withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 26 Aug 2020 Disputed amount: 10,000 kr Our verdict

Case closed

Player’s criticizing lengthy withdrawal process.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 24 Jul 2020 Disputed amount: 135 BTC Our verdict

Unjustified complaint

Player’s complaining about overall casino experience.

The player from Italy is highly dissatisfied with the overall casino experience and withdrawal procedures. After a closer examination, we ended up rejecting this complaint as unjustified.

Closed Submitted: 15 Jul 2020 Disputed amount: €6,000 Our verdict

Player stopped responding

Player has been accused of playing restricted games and had the bonus winnings confiscated.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 24 Jun 2020 Disputed amount: €2,558 Our verdict

Unjustified complaint

Player’s requesting refund of his deposits.

The player from Netherlands demands a refund of his deposits which were made after he has requested the account’s closure.

Closed Submitted: 10 May 2020 Disputed amount: €85 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Italy had the account blocked after accumulating a substantial amount of winnings due to additional checks. We ended up rejecting the complaint because it was not justified.

Closed Submitted: 22 Apr 2020 Disputed amount: €97,000 Our verdict

Player stopped responding

Player cannot withdraw his winnings because the casino blocked his account.

The player deposited money into the casino and won €7,000. Then he tried to withdraw, but it wasn’t possible. He contacted the live chat and was told he needed to wait. The next day he found out his account was blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 09 Dec 2019 Disputed amount: €7,000

Complaints about related Casinoin IE (Same management)

Our verdict

Case closed

Player’s withdrawal is being delayed.

The player from Greece faced issues with withdrawing his winnings, as each attempt was canceled within half an hour, and he had not been asked for any identification. After multiple attempts and various excuses from the casino regarding withdrawal issues, he eventually succeeded in withdrawing his money along with a larger profit than before. The Complaints Team marked the issue as resolved, appreciating his cooperation.

Read moreRead lessResolved Submitted: 13 Apr 2025 Disputed amount: €186Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delayed verification for withdrawal.

The player from Russia issued a complaint about delays in the verification process at the casino, having already completed the KYC requirements. He experienced significant delays, with over 15 working days passing without confirmation, which prevented him from withdrawing his funds. The issue was resolved when the casino successfully verified his account and allowed him to withdraw his winnings. Confirmation of the resolution was received from the player, and the complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 14 Mar 2025 Disputed amount: 725 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings are delayed due to account verification.

The player from Greece encountered issues withdrawing his winnings after previously enjoying a smooth withdrawal process. Following a recent win, his withdrawal request went pending, and despite submitting verification documents, he faced ongoing delays and was informed that his account was under verification. After a thorough verification process, his account was confirmed, and he successfully received his first withdrawal. The player was then able to withdraw his winnings in installments due to bank limits, and the issue was marked as resolved.

Read moreRead lessResolved Submitted: 24 Feb 2025 Disputed amount: €19,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player faced repeated cancellations of his withdrawal requests and expressed concerns about the casino’s reliability. After intervention from the Complaints Team, the issue was resolved, and the player confirmed that he had managed to withdraw all but 50 euros. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Alberta encountered persistent issues with the withdrawal process after depositing $750 and claiming a bonus. Despite completing the required wagering and submitting documents multiple times over several months, he faced continuous requests for additional documentation without any updates on his pending withdrawals. After extensive communication and a lengthy verification process, his account was eventually verified, and he received one of his three payout requests. Ultimately, he confirmed that all his winnings totaling $8,143 had been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 16 Jan 2025 Disputed amount: C$8,143Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account has been suspended.

The player from Greece faced issues with a suspended account after requesting his winnings. His account had been initially blocked without his request, leading to a lengthy verification process and concerns. His account was restored, and he successfully received his withdrawal. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 08 Dec 2024 Disputed amount: €270Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal requests are being delayed.

The player from Greece faced withdrawal issues with CasinoIn, having had two recent requests of 400€ canceled without explanation. After submitting the required documentation, the player still could not access the funds totaling 1,632 euros in his account. The issue was resolved as the player confirmed that the funds were deposited after intervention. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 04 Dec 2024 Disputed amount: €1,632Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Greece had made an initial successful 900€ withdrawal from the casino, but subsequent 1000€ withdrawal attempts prompted a verification request that remained unresolved. The player sought clarity on whether he would receive his funds. The issue was resolved after approximately 15 days, with the player confirming receipt of the full amount. The Complaints Team marked the complaint as ‘resolved’ and encouraged the player to share his experience.

Read moreRead lessResolved Submitted: 07 Nov 2024 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are being delayed.

The player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €850Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 15 Sep 2024 Disputed amount: €1,700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player’s documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.

Read moreRead lessResolved Submitted: 05 Sep 2024 Disputed amount: $502Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account verification is delayed.

The player from the United Kingdom faced delays in the account verification process, which surpassed the promised timeframe of 5 business days, extending to 7 days without clear communication from the casino. The player reported issues with an expired ID card and expressed concerns over the handling of his verification. After intervention from the Complaints Team, the issue was resolved, and the player received his winnings. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Sep 2024 Disputed amount: €1,900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed due to system issues.

The player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €370Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 13 Jun 2024 Disputed amount: €8,059Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

Read moreRead lessResolved Submitted: 07 Feb 2024 Disputed amount: €300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is repeatedly being rejected.

The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 19 Dec 2023 Disputed amount: €5,735Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 17 Nov 2023 Disputed amount: €1,100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal of winnings has been denied.

The player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino’s live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player’s account was verified and his withdrawal was processed. The complaint had been resolved successfully.

Read moreRead lessResolved Submitted: 01 Nov 2023 Disputed amount: €3,400Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is denied.

The player from Hong Kong deposited a total of 1185 USDT in the casino, but they refused his withdrawal request of 600 USDT. The issue has been resolved successfully.

Resolved Submitted: 19 Sep 2023 Disputed amount: 600 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed due to extensive KYC checks.

The player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player’s KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

Read moreRead lessResolved Submitted: 19 Sep 2023 Disputed amount: ¥150,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player experiences repeated withdrawal cancellations and suspicious casino practices.

The player from Greece is struggling with constant withdrawal cancels. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Sep 2023 Disputed amount: 16.0672 BNBCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account deactivated citing multiple accounts.

The player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player’s account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

Read moreRead lessResolved Submitted: 13 Sep 2023 Disputed amount: €516Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit not credited.

The player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as ‘resolved’.

Read moreRead lessResolved Submitted: 09 Sep 2023 Disputed amount: €25Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Japan has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: $363Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Jun 2023 Disputed amount: €8,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player struggles to complete the verification of his account.

The player from Cyprus requested a withdrawal back in March. Since then he has been undergoing the verification procedure. The issue has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for less than a week. The complaint was resolved as the player received his money.

Resolved Submitted: 09 Jun 2023 Disputed amount: 1,200 R$Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 19 Apr 2023 Disputed amount: €156Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal 20 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Resolved Submitted: 17 Apr 2023 Disputed amount: $780Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 17 Apr 2023 Disputed amount: $614Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player is experiencing difficulties withdrawing his winnings from the casino.

The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

Read moreRead lessResolved Submitted: 04 Apr 2023 Disputed amount: €5,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 03 Apr 2023 Disputed amount: €50Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 22 Mar 2023 Disputed amount: ¥200,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 13 Mar 2023 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his payout.

Resolved Submitted: 28 Feb 2023 Disputed amount: €1,446Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as the player received his deposit.

Resolved Submitted: 07 Feb 2023 Disputed amount: €204Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s deposit did not arrive.

The player’s deposit did not arrive due a technical error. The complaint was resolved as the player received his deposit.

Resolved Submitted: 23 Jan 2023 Disputed amount: €130Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 10 Jan 2023 Disputed amount: €9,300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece was experiencing difficulties withdrawing his funds. The player has received the payment and the complaint was closed as “resolved”.

Resolved Submitted: 09 Nov 2022 Disputed amount: €1,800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Spain is experiencing difficulties withdrawing funds because the transactions to preferred payment methods have been declined. The player later confirmed that the issue was resolved.

Resolved Submitted: 08 Nov 2022 Disputed amount: €3,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 07 Oct 2022 Disputed amount: €900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Sep 2022 Disputed amount: €650Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Sep 2022 Disputed amount: €750Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Aug 2022 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 21 Aug 2022 Disputed amount: €1,600Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account has been blocked.

The player from India has been blocked after requesting a withdrawal. The player later confirmed that the casino reopened his account, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Aug 2022 Disputed amount: 6,600,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Resolved Submitted: 11 May 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not able to withdraw his winnings.

The player from Romania tried to withdraw his winnings, but it wasn’t possible. The player informed us via email, that he received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Apr 2022 Disputed amount: €150Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not albe to request a withdrawal.

The player from Germany is experiencing issues when she tries to request a withdrawal. The player later confirmed that she received her winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 03 Apr 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete KYC verification.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player confirmed the issue has been resolved.

Resolved Submitted: 23 Mar 2022 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings have been voided.

The player from India had his winnings delayed for unknown reason. It has been received as Casinoin described in the complaint.

Resolved Submitted: 08 Sep 2021 Disputed amount: 104,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 04 Jul 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

Read moreRead lessResolved Submitted: 12 May 2021 Disputed amount: €7,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Austria is experiencing difficulties withdrawing funds because the transactions via chosen payment method aren’t available. The player informed us that the casino paid him out.

Resolved Submitted: 05 Mar 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s having difficulties verifying his account.

The player from Austria is questioning the verification process. After verification he withdrawn 2500 eur but the rest is lost.

Resolved Submitted: 25 Feb 2021 Disputed amount: €25,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Casino website seems to be offline.

The player from Germany is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.

Resolved Submitted: 23 Jan 2021 Disputed amount: ??Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been suspended.

The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.

Read moreRead lessResolved Submitted: 04 Jan 2021 Disputed amount: 700 mBTCCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has succeeded in opening an account from a restricted country.

The player from Netherlands has registered an account despite his country was listed between restricted ones. The complaint was resolved as the player received his refund.

Resolved Submitted: 26 Nov 2020 Disputed amount: €20Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Switzerland has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts. Casino paid to the player his deposit.

Resolved Submitted: 03 Nov 2020 Disputed amount: 2,500 CHFCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Finland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 12 Oct 2020 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not able to log into his account.

The player from Spain cannot log into his account. This complaint was successfully resolved.

Resolved Submitted: 01 Jun 2020 Disputed amount: €100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexShow more complaints (+235) Current status

Waiting for player to reply

6d 2h 7m 17s

Player claims that payment has been delayed.

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Opened Submitted: 26 Jul 2025

6d 2h 7m 17s

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Mexico had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the need for account verification and the documentation required by the casino. After the player provided the necessary documents, delays continued without resolution. Ultimately, the Complaints Team was unable to proceed due to a lack of response from the player, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if desired.

Read moreRead lessClosed Submitted: 16 Jun 2025 Disputed amount: Mex$268,000 The player from Mexico had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the need for account verification and the documentation required by the casino. After the player provided the necessary documents, delays continued without resolution. Ultimately, the Complaints Team was unable to proceed due to a lack of response from the player, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if desired.

Our verdict

Unjustified complaint

Player faces requests for multiple verification documents.

The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino’s excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as “unresolved,” and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player’s involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified.

Read moreRead lessClosed Submitted: 14 Jun 2025 Disputed amount: Mex$10,000 The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino’s excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as “unresolved,” and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player’s involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified.

Our verdict

Case closed

Player’s withdrawal has been delayed by unreasonable requests.

The player from Finland reported that Betmaster Casino had deliberately delayed the verification and withdrawal process for over two months. He outlined a series of unreasonable document requests and explanations as they continued to demand information unrelated to his winnings. He sought mediation from CasinoGuru to resolve the issue. The complaint was resolved after the casino successfully completed the KYC process and the player received his funds.

Read moreRead lessResolved Submitted: 09 Jun 2025 Disputed amount: €978 The player from Finland reported that Betmaster Casino had deliberately delayed the verification and withdrawal process for over two months. He outlined a series of unreasonable document requests and explanations as they continued to demand information unrelated to his winnings. He sought mediation from CasinoGuru to resolve the issue. The complaint was resolved after the casino successfully completed the KYC process and the player received his funds.

Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the delay might have been due to KYC verification or a high volume of requests, advising patience while processing occurred. After the recommended timeframe passed without a response from the player, the complaint was closed as further investigation could not proceed. The player retained the option to reopen the complaint in the future.

Read moreRead lessClosed Submitted: 07 Jun 2025 Disputed amount: Mex$9,616 The player from Mexico had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the delay might have been due to KYC verification or a high volume of requests, advising patience while processing occurred. After the recommended timeframe passed without a response from the player, the complaint was closed as further investigation could not proceed. The player retained the option to reopen the complaint in the future.

Our verdict

Case closed

Player’s withdrawal has been delayed without explanation.

The player from Nigeria faced issues with Betmasterlive, as his withdrawal of $26 was canceled after initially being processed, and a new withdrawal request had not been paid out after over 24 hours. He suspected foul play and sought assistance in recovering his funds. The Complaints Team intervened, and after communication with the casino, the issue was resolved, resulting in the player receiving his payment.

Read moreRead lessResolved Submitted: 02 Jun 2025 Disputed amount: $26 The player from Nigeria faced issues with Betmasterlive, as his withdrawal of $26 was canceled after initially being processed, and a new withdrawal request had not been paid out after over 24 hours. He suspected foul play and sought assistance in recovering his funds. The Complaints Team intervened, and after communication with the casino, the issue was resolved, resulting in the player receiving his payment.

Our verdict

Player stopped responding

Player’s withdrawal is restricted.

The player from Mexico was unable to withdraw his funds due to a restriction on his payment method, which stated that it did not allow withdrawals. The Complaints Team had attempted to assist by reaching out for more information and extending the response time. However, the complaint was closed due to the player’s lack of response to inquiries and reminders. The team remained available to help if the player chose to reopen the complaint in the future.

Read moreRead lessClosed Submitted: 30 May 2025 Disputed amount: Mex$7,000 The player from Mexico was unable to withdraw his funds due to a restriction on his payment method, which stated that it did not allow withdrawals. The Complaints Team had attempted to assist by reaching out for more information and extending the response time. However, the complaint was closed due to the player’s lack of response to inquiries and reminders. The team remained available to help if the player chose to reopen the complaint in the future.

Our verdict

Other

Player’s been accused of opening multiple accounts.

The player from Algeria faced issues with the casino, having withdrawn profits that had not been processed. After submitting all required verification documents, he received a notice claiming he had violated terms by having multiple accounts, which he denied, stating he only had one personal account. Despite multiple attempts to resolve the issue, the casino failed to respond or provide evidence for their accusations. The Complaints Team marked the complaint as “unresolved” due to the casino’s lack of cooperation and advised the player to contact the Curacao Gaming Control Board for further assistance. The complaint was later reopened at the casino’s request, but it was ultimately rejected due to the team’s inability to address sports betting-related issues.

Read moreRead lessClosed Submitted: 28 May 2025 Disputed amount: 2,600 USD₮ The player from Algeria faced issues with the casino, having withdrawn profits that had not been processed. After submitting all required verification documents, he received a notice claiming he had violated terms by having multiple accounts, which he denied, stating he only had one personal account. Despite multiple attempts to resolve the issue, the casino failed to respond or provide evidence for their accusations. The Complaints Team marked the complaint as “unresolved” due to the casino’s lack of cooperation and advised the player to contact the Curacao Gaming Control Board for further assistance. The complaint was later reopened at the casino’s request, but it was ultimately rejected due to the team’s inability to address sports betting-related issues.

Our verdict

Case closed

Player’s withdrawal has been delayed for months.

The player from Algeria had been trying to withdraw winnings from the casino for 5 months but faced numerous requests for documentation, selfies, and a video call that had not been scheduled. Despite winning a total of 423.5 USDT, the casino continued to provide excuses without resolving his issue. The player eventually completed the KYC process and attempted to withdraw his funds, but the funds returned to his gaming account. The issue was marked as resolved after the player confirmed that the casino had addressed his concerns.

Read moreRead lessResolved Submitted: 26 May 2025 Disputed amount: 423 USD₮ The player from Algeria had been trying to withdraw winnings from the casino for 5 months but faced numerous requests for documentation, selfies, and a video call that had not been scheduled. Despite winning a total of 423.5 USDT, the casino continued to provide excuses without resolving his issue. The player eventually completed the KYC process and attempted to withdraw his funds, but the funds returned to his gaming account. The issue was marked as resolved after the player confirmed that the casino had addressed his concerns.

Our verdict

Player stopped responding

Player claims that payment has been delayed.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The Complaints Team had extended the review period and sought updates from her, but no response was received. As a result, the complaint was unable to be investigated further and was rejected.

Read moreRead lessClosed Submitted: 23 May 2025 Disputed amount: A$300 The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The Complaints Team had extended the review period and sought updates from her, but no response was received. As a result, the complaint was unable to be investigated further and was rejected.

Our verdict

Unjustified complaint

Player’s winnings haven’t been received yet.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had informed him that the delay might have been due to ongoing KYC verification or a high volume of requests. However, as the recommended time frame had passed without resolution, the complaint had been closed. The player had expressed dissatisfaction with the casino’s withdrawal process and payment options, but the casino had stated that it could not be held liable for unsupported payment methods used by the player.

Read moreRead lessClosed Submitted: 20 Apr 2025 Disputed amount: Mex$15,000 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico had not received their winnings from BETMASTER Casino, despite repeated attempts to withdraw their funds. Customer service had continued to delay the process by requesting additional information, prolonging the issue for over a month. The Complaints Team successfully intervened, leading to the player receiving their funds. The complaint was then marked as ‘resolved.’

Read moreRead lessResolved Submitted: 16 Apr 2025 Disputed amount: Mex$25,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed after account review.

The player from Mexico was unable to withdraw her winnings of $34,000 after a review was initiated due to the high amount. Despite having sent a facial photo and bank account statements, she had not received any response for three weeks and was running out of her winnings. The Complaints Team extended the response time by seven days but ultimately closed the complaint due to the lack of communication from her side.

Read moreRead lessClosed Submitted: 13 Apr 2025 Disputed amount: Mex$7,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece faced difficulties with withdrawing money from the casino, as they repeatedly requested additional documents despite their authentication. The Complaints Team attempted to assist by reaching out for more information and extending the response time. However, due to the player’s lack of response to inquiries. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

Read moreRead lessClosed Submitted: 10 Apr 2025 Disputed amount: €150 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had acknowledged that her KYC verification was successful, and despite her repeated follow-ups regarding the delay of over three months, no resolution had been provided by the casino. As communication had ceased from her side, the complaint was closed, but she retained the option to reopen it in the future if she chose to resume contact.

Read moreRead lessClosed Submitted: 03 Apr 2025 Disputed amount: Mex$3,212 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Mexico had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had communicated with the casino and learned that her funds were pending due to an outstanding wagering requirement on her initial deposit, which was a standard procedure for compliance with Anti-Money Laundering policies. As the player did not respond to further inquiries, the complaint was closed; however, she retained the option to reopen it should she choose to engage again.

Read moreRead lessClosed Submitted: 01 Apr 2025 Disputed amount: Mex$750 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that the casino was canceling his withdrawal requests every 24 hours without explanation, despite having successfully completed KYC verification. The Complaints Team had contacted the casino, which confirmed that the winnings had been paid out. The issue was pending confirmation from the player regarding the receipt of funds. The complaint remained open until a response was received.

Read moreRead lessClosed Submitted: 25 Mar 2025 Disputed amount: €3,300 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessResolved Submitted: 24 Mar 2025 Disputed amount: €16,050 Our verdict

Player stopped responding

Player struggles with withdrawal options.

The player from Mexico was unable to withdraw funds using Visa and sought assistance on how to withdraw using Spei. The Complaints Team extended the communication period to allow for a response, but the player did not reply to inquiries regarding previous successful withdrawals or deposit requirements. As a result, the complaint was rejected due to a lack of information needed for further investigation.

Read moreRead lessClosed Submitted: 22 Mar 2025 Disputed amount: Mex$5,000 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico encountered problems withdrawing funds from Betmaster online casino due to the separation of user wallets based on deposit methods. He successfully verified his account and contacted support for a transfer of funds from his Visa Wallet to his Spei Wallet, but faced delays in processing this request. Despite providing proof of deposits, he was unable to make his withdrawal after 10 days, exceeding the casino’s stated 5 business day timeframe. The issue was resolved after the player confirmed that his balance was successfully withdrawn from his account after three weeks, following the casino’s verification of both payment methods.

Read moreRead lessResolved Submitted: 17 Feb 2025 Disputed amount: Mex$49,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece had requested a withdrawal of 485 euros from the casino, which was supposed to be processed instantly. However, the casino stated that the withdrawal was under review by specialists, despite having previously indicated that identification was unnecessary. This delay prompted the player to suspect potential scamming. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 15 Feb 2025 Disputed amount: €485 Our verdict

Player stopped responding

Player’s withdrawal request is delayed.

The player from Greece experienced delays with a 370€ withdrawal, which had been promised to be processed quickly but remained pending. He received automated responses stating that the request was under review, leading him to believe that the casino might not have intended to fulfill the withdrawal. The Complaints Team extended the response time by an additional 7 days for the player to provide necessary information; however, the player did not respond. Consequently, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 14 Feb 2025 Disputed amount: €370 Our verdict

Player stopped responding

Player’s payment is delayed.

The player from Estonia was unable to receive a payment from the casino and did not receive any explanation. Despite the casino stating they had contacted specialists, the player did not receive an answer about the delay. The Complaints Team attempted to gather more information from the player regarding her account verification and the status of her withdrawal but did not receive a response. As a result, the complaint was rejected due to a lack of communication from the player.

Read moreRead lessClosed Submitted: 10 Feb 2025 Disputed amount: €170 Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Mexico faced issues with withdrawing 12,000 pesos in winnings, as the casino had stopped allowing further withdrawals. Despite reaching out to support, he did not receive any assistance. The Complaints Team attempted to clarify the situation by asking for additional information and extended the response time, but the player did not reply. As a result, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 09 Feb 2025 Disputed amount: Mex$12,000 Our verdict

Other

Player faces withdrawal issues with unresponsive support.

The player from Mexico was unable to withdraw his winnings from Betmaster after making a deposit, and the chat support remained unresponsive or provided repetitive answers without offering a solution. The Complaints Team facilitated communication between the player and the casino, leading to the casino’s clarification that the player’s withdrawal was not processed because the payment method used for deposits did not support payouts. Despite the player’s completion of the verification process, he lost his winnings before being able to withdraw. The Complaints Team concluded that, since the player was responsible for his account, they could not assist further in recovering the lost winnings.

Read moreRead lessClosed Submitted: 02 Feb 2025 Disputed amount: Mex$20,495 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Kenya faced ongoing issues with withdrawing funds from Betmaster after a deposit of 446 euros. After doubling his stake to roughly 1000 euros, his betting limits were drastically reduced, which led him to apply for a withdrawal. Despite completing verification, his initial withdrawal was canceled and the funds were returned to his account, and he continued to receive inconsistent information about the status of his funds. The issue was resolved after three and a half weeks of communication, with the player eventually being allowed to withdraw, and the funds were credited to his crypto wallet shortly after the request was made.

Read moreRead lessResolved Submitted: 30 Jan 2025 Disputed amount: KSh1,053 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After a lengthy verification process and multiple communication issues with the casino, the player’s account was finally verified. Following this, the player was able to withdraw funds after three weeks of delays. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €4,000 Our verdict

Unjustified complaint

Player’s account verification is delayed.

The player from Mexico had been trying to verify his casino account for about a month but encountered persistent errors. After contacting support, he was informed that his complaint had been sent to the appropriate department, yet there were no updates or resolutions. The issue arose from the player depositing funds using his wife’s account, which was against the casino’s terms and conditions. As a result, it was determined that the player’s winnings could not be processed. The complaint was closed as the player was advised on the importance of using payment methods in his own name to avoid such issues in the future.

Read moreRead lessClosed Submitted: 20 Jan 2025 Disputed amount: Mex$15,000 Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Mexico faced difficulties withdrawing 35,000 pesos in winnings from Betmaster after being informed that his deposit method was unavailable. He submitted proof of deposit to the casino, but after two weeks, there was still no resolution. The issue was eventually resolved as the player successfully withdrew his winnings through SPEI after verification and processing by the casino. The Complaints Team confirmed the resolution and marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 02 Jan 2025 Disputed amount: Mex$35,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed and facing obstacles.

The player from Mexico had won 2500 at Betmaster casino, but the withdrawal had not been processed yet. Despite having submitted the required documents on December 23rd, the casino’s support team repeatedly requested them again. The Complaints Team had extended the response time for the player, but she did not reply to the inquiries. As a result, the complaint was rejected due to lack of communication.

Read moreRead lessClosed Submitted: 28 Dec 2024 Disputed amount: Mex$2,500 Our verdict

Player stopped responding

Player’s account is restricted and withdrawals are canceled.

The player from Mexico faced a temporary block on his account, during which his withdrawals were canceled and his balance was erased without explanation. Despite the support chat claiming the amount was lost, the player disputed this and did not receive a response to his email to support. The Complaints Team attempted to clarify the situation by requesting additional information from the player, but due to a lack of response, the complaint was rejected.

Read moreRead lessClosed Submitted: 22 Dec 2024 Disputed amount: Mex$210,000 Our verdict

Case closed

Player’s withdrawal is delayed due to account verification.

The player from Italy had been waiting 15 days for account verification after winning 700 euros on Betmaster, which had been returned after withdrawal. Despite having provided the requested documents and selfies, the verification remained unprocessed, and support responses included threats, prompting a request for assistance. After 32 days of waiting, the player reported that the casino had finally verified his account and he had received his winnings. The issue was successfully resolved with the assistance of the Complaints Team, who facilitated communication between the player and the casino.

Read moreRead lessResolved Submitted: 16 Dec 2024 Disputed amount: €700 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported delays in KYC verification and issues with canceled withdrawal requests. After further communication with the casino and providing the necessary documentation, the player successfully received their withdrawal. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 16 Dec 2024 Disputed amount: €629 Our verdict

Player stopped responding

Player’s withdrawal is being delayed due to verification.

The player from Mexico faced a second verification process for his account, which caused delays in withdrawing his winnings. Despite having submitted the requested documents, the casino continued to prolong the verification, providing no clear timeline for resolution. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of communication from him. As a result, the investigation could not proceed further.

Read moreRead lessClosed Submitted: 13 Dec 2024 Disputed amount: Mex$18,000 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Mexico was frustrated with a prolonged withdrawal process, which had been stuck for days without any communication from support. After depositing and playing significantly, they considered legal action and involving the Gaming Commission. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

Read moreRead lessClosed Submitted: 31 Oct 2024 Disputed amount: Mex$44,000 Our verdict

Player stopped responding

Player is facing unpaid winnings issues.

The player from Mexico reported multiple discrepancies in payout amounts from several games and felt cheated, stating that the amounts paid did not match what was won. They sought an immediate response and resolution, threatening to escalate the complaint if necessary. The Complaints Team extended the response time by 7 days but ultimately rejected the complaint due to the player’s lack of response to requests for further information.

Read moreRead lessClosed Submitted: 16 Oct 2024 Disputed amount: Mex$9,300 Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Estonia had requested a withdrawal of 300€ on September 20th, but his requests had continued to be canceled daily. Customer support had provided repetitive responses regarding an investigation without resolution. The issue was resolved with the payment of the withdrawal.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Mexico faced a delay of over 16 hours in receiving a withdrawal, with the casino stating that the transaction was under investigation. The player confirmed being verified and having previously withdrawn smaller amounts without issue. The complaint was resolved after the casino processed the withdrawal and provided a bonus of 200 pesos for the inconvenience.

Read moreRead lessResolved Submitted: 21 Sep 2024 Disputed amount: Mex$2,554 Our verdict

Player stopped responding

Player’s withdrawal is delayed due to technical problems.

The player from Mexico successfully verified their account and won an additional 30,000 pesos after an initial withdrawal request of 4,000 pesos. However, after two days of waiting for a withdrawal of 34,000 pesos, they encountered technical issues and a lack of communication from the casino. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

Read moreRead lessClosed Submitted: 20 Sep 2024 Disputed amount: Mex$34,000 Our verdict

Player stopped responding

Player’s verification process is delayed.

The player from Greece had been attempting to verify his account and had provided all requested documents. After submitting a passport, the casino requested an additional ID, which the player did not currently possess, creating confusion about the necessity of both documents. The player sought assistance to complete verification and withdraw funds. The complaint was rejected due to the player’s lack of response to inquiries and failure to provide the necessary information, which prevented further investigation.

Read moreRead lessClosed Submitted: 28 Aug 2024 Disputed amount: €1,019 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Thailand had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved after the player confirmed that they had received their winnings. The Complaints Team facilitated communication and ensured that the player’s concerns were addressed, leading to the successful processing of the withdrawal.

Read moreRead lessResolved Submitted: 26 Aug 2024 Disputed amount: 7,200 ฿ Our verdict

Case closed

Player’s account closed, payment delayed.

The player from Greece was owed €90.07 by the casino, which had closed his account upon request but had not processed the payment. Despite being told to expect payment in three days, he filed a complaint due to a lack of trust. The issue was resolved when the player confirmed receiving the payment. The complaint was then marked as ‘resolved’ by us.

Read moreRead lessResolved Submitted: 21 Jul 2024 Disputed amount: €90 Our verdict

Unjustified complaint

Player’s withdrawal has been delayed.

The player from Algeria had requested a withdrawal 6 weeks prior and had completed the verification process by providing all required documents. Despite this, the withdrawal had been delayed for a month and 17 days, with the casino repeatedly asking him to wait. The player was later accused of having multiple accounts and providing falsified documentation. After reviewing all evidence from both parties, we concluded that there were signs of fraudulent activity from the player’s side, leading to the rejection of the complaint due to breaches of the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 23 Jun 2024 Disputed amount: Ł4 Our verdict

Unjustified complaint

Player’s withdrawal has been delayed despite verification.

The player from Mexico faced issues with the casino for over a month, unable to withdraw money or play games. Despite supposedly verifying his account, the casino continued to request more documents. The player’s winnings were confiscated due to alleged bonus abuse and a possible breach of AML rules. The casino provided evidence of fraudulent activity and prohibited tactics by the player. The complaint was closed as unjustified.

Read moreRead lessClosed Submitted: 21 Jun 2024 Disputed amount: Mex$12,283 Our verdict

Case closed

Player faces difficulties in withdrawing funds.

The player from Mexico was frustrated with the casino’s process for handling withdrawals. We advised the player to wait at least 14 days after requesting the withdrawal, considering the usual processing time and potential delays due to KYC verification or high volume of requests. The player confirmed that the issue was resolved after waiting the advised period. The complaint was closed as resolved.

Read moreRead lessResolved Submitted: 15 Jun 2024 Disputed amount: Mex$8,000 Our verdict

Case closed

Player’s withdrawal is delayed and winnings represented as bonuses.

The player from Mexico experienced delays in the withdrawal process and had an issue with money being presented as bonuses instead of winnings. We informed him about the typical processing times and advised patience while waiting for the KYC verification and withdrawal approval. The player confirmed the issue was resolved, and the complaint was closed as ‘resolved’.

Read moreRead lessResolved Submitted: 28 May 2024 Disputed amount: Mex$1,200 Our verdict

Player stopped responding

Mexican player’s winnings confiscated and withdrawals blocked.

The player from Mexico faced withdrawal issues with the casino. After numerous successful deposits and withdrawals, the casino blocked all withdrawals and asked for a KYC process, which the player completed. Although the account was verified, the casino removed the winnings, citing irregularities and rules violations. They did this without specifying the exact reason and continued to block withdrawals. We were unable to investigate further due to a lack of response from the player, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 23 May 2024 Disputed amount: Mex$1,818 Our verdict

Player stopped responding

Player’s winnings have been converted to a bonus.

The player from Israel claimed that the casino moved his winnings to a ‘bonus’, preventing him from withdrawing. The casino alleged that the player had activated a bonus, which the player denied. We requested additional information from the player to investigate, but he did not respond. Consequently, the complaint was rejected due to lack of response.

Read moreRead lessClosed Submitted: 16 May 2024 Disputed amount: 12,000 руб Our verdict

Player stopped responding

Player’s winnings have been confiscated.

The player from Ireland had claimed that he had won but his account was locked and then requested for verification. The winnings had been confiscated and despite having provided the requested information, the player had suffered from unresolved issues. The player had alleged that the casino was delaying the verification process and had reduced his balance. We had asked for more details about the games he had played and the status of his card verification, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 08 May 2024 Disputed amount: €18,000 Our verdict

Unjustified complaint

Casino ignored the player’s self-exclusion request.

The player from Greece requested the casino to block her card due to a gambling addiction but was still allowed to deposit 1400€, which she wishes to recover. Since the player used incorrect personal information for creating multiple accounts, the complaint was rejected.

Read moreRead lessClosed Submitted: 26 Apr 2024 Disputed amount: €1,400 Our verdict

Case closed

Player’s withdrawal is delayed due to unverified account.

The player from Greece had won a sum of 3200 euros on sports betting but was unable to proceed with the withdrawal. Despite having submitted all requested verification documents to Betmaster, his account had remained unverified and he was unable to access his winnings. The player had been with the casino for three months and had successful withdrawals in the past. His recent withdrawal request made on 20/04/2024 had been cancelled by the casino and the funds were returned to his account. However, after having communicated with the casino and submitting additional documents as requested, the player’s issue had been resolved and he was able to access his winnings.

Read moreRead lessResolved Submitted: 21 Apr 2024 Disputed amount: €3,300 Our verdict

Case closed

Player experiences delayed withdrawal due to extended verification process.

The player from Mexico had endured an extended verification process by the casino. Despite having already sent numerous documents, the casino had still asked for a PDF of a specific day’s bank transactions. The player had believed that the casino was delaying her withdrawal. After she submitted the requested document, the player confirmed that the verification had been successfully completed and she had been able to withdraw her winnings. Consequently, the complaint had been closed as ‘resolved’.

Read moreRead lessResolved Submitted: 20 Apr 2024 Disputed amount: Mex$107,000 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn’t specified how. We had then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 31 Mar 2024 Disputed amount: €1,000 Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

Read moreRead lessResolved Submitted: 13 Mar 2024 Disputed amount: €1,000 Our verdict

Player stopped responding

Player is confused over the delayed deposit reflection.

The player from Mexico had reported confusion caused by a delay in reflecting his deposit. The casino had added the deposited amount to the account later and the player had treated this increment as winnings, thus he continued playing and lost the money. He had flagged this with customer service, but they insisted the deposit had been credited. We had asked the player to provide his entire deposit history and gaming history for further investigation. However, the player failed to provide the requested information within the given timeframe, which resulted in the rejection of the complaint due to lack of response.

Read moreRead lessClosed Submitted: 17 Jan 2024 Disputed amount: Mex$25,000 Our verdict

Player stopped responding

Player’s winnings withdrawal is delayed.

The player from Greece was unable to withdraw 100€ from the 1800€ they had won in the casino. Despite having successfully completed previous withdrawal requests, they were then facing repeated requests for verification. The verification process had been ongoing for 6 working days. The player had provided the requested documents but the casino had not yet approved them and continued to cite technical issues. We attempted to investigate the issue further by requesting additional information from the player, but they did not respond. As a result, we had to reject the complaint due to lack of cooperation from the player.

Read moreRead lessClosed Submitted: 16 Jan 2024 Disputed amount: €1,000 Our verdict

Player stopped responding

Player’s withdrawal hasn’t been processed.

The player from Greece, despite having completed the identification process, was unable to withdraw his funds. The Complaints Team had reached out to the player for more information to assist with the case, but the player did not respond. Due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 02 Jan 2024 Disputed amount: €120 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Israel had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received. She had also expressed concern about the casino’s withdrawal limit of $2000 per day, which would have required her to make multiple withdrawals for her total winnings of $26,000. Despite our team’s attempts to assist and ask for more information, the player had failed to respond adequately. As a result, we couldn’t investigate further, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 23 Dec 2023 Disputed amount: 24,645 USDC Our verdict

Player stopped responding

Player’s winnings are delayed due to continuous document requests.

The player from Mexico had repeatedly experienced issues with the withdrawal of his winnings, despite undergoing multiple account verification processes. Even though he had provided all required documents, the casino kept asking for more information which was delaying the payout of approximately 50,000 pesos. The player was seeking assistance to successfully withdraw his winnings. We had advised the player to submit a bank statement for the account used for deposits once it was available, and forward any further correspondence from the casino if there were additional obstacles to the withdrawal process. However, the player later reported that his withdrawals had been processed and his account had been fully validated. Despite this, he experienced further issues with withdrawal processing. We transferred the complaint to another team member for further assistance, but the player did not respond with additional information or requests for assistance, leading to the complaint being closed as rejected.

Read moreRead lessClosed Submitted: 22 Dec 2023 Disputed amount: Mex$60,000 Our verdict

Player stopped responding

Player claims that payment has been delayed.

The player from Russia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.

Read moreRead lessClosed Submitted: 20 Dec 2023 Disputed amount: 160,000 руб Our verdict

Other

Player’s issue with obtained winnings.

The player from Croatia had an issue with his casino account relating to his winnings. The player’s account had been blocked without any further clarification. The player had initially deposited €227.64 and had received an equal amount as a bonus, which he lost. He then deposited another €150 for a weekend bonus, managed to fulfill the bonus conditions, and won approximately €560. However, the casino had blocked his account, citing a violation of their terms and conditions, specifically registering multiple accounts. The player denied any wrongdoing and asserted that he had only used bonuses available to everyone. The Complaints Team had been in contact with the casino, asking for evidence of the violation and discussing the matter internally. The player had also filed an official complaint with Gaming Curacao, the licensing authority of Betmaster Casino. The Complaints Team, however, had to reject the complaint because it pertained to sports betting, which was outside their area of expertise. They had advised the player to submit his complaint to websites that dealt with sports betting-related complaints.The complaint was closed as “rejected”.

Read moreRead lessClosed Submitted: 01 Nov 2023 Disputed amount: €550 Our verdict

Insufficient evidence from player

Player’s winnings have been reduced.

The player from Greece had complained about the casino confiscating his winnings. The player had claimed that after completing the turnover of his free spins, his profits were reduced without a valid reason. He stated that the casino had provided a non-existent rule as justification, and he had not saved the chat conversation where this was discussed. We had asked the player to provide more details or evidence, but he was unable to do so. The player insisted on a public response from the casino. We found a relevant rule on the casino’s website, but without specifics about the bonus or rules used against the player, we could not proceed with the investigation. The complaint was dismissed due to lack of evidence.

Read moreRead lessClosed Submitted: 05 Sep 2023 Disputed amount: €1,500 Our verdict

Unjustified complaint

Player doubts the Casino’s bonus promotions.

The player from Brazil is experiencing issues with deposit bonuses at an online casino. Despite being promised a 200% bonus, only 100% was credited. Furthermore, the requirements doubled from 25X to 50X, which the player views as deceptive advertising. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 01 Sep 2023 Disputed amount: 100 R$ Our verdict

Unjustified complaint

Player’s Casino Account and Funds Confiscated.

The player from Ukraine reports that Betmaster Casino has not returned his funds of 21000 hryvnias, including a 12000 hryvnias deposit. He claims the casino is not responding, his account appears to be deleted, and he hasn’t received any explanations for the actions taken. The complaint was rejected as the issue occurred 3 years ago.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: 21,000 ₴ Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Israel has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: 2,000 ₳ Our verdict

Unjustified complaint

Player’s winnings confiscated after verification.

The player from Algeria has faced issues with withdrawing winnings. After being asked to verify their account, they complied by sending all required documents. However, after an 8-day wait, the player’s account was attended to and their money taken without any given reason. We’ve reopened this complaint as per the player’s request.

Read moreRead lessClosed Submitted: 26 Aug 2023 Disputed amount: €1,600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed due to document issues.

The player from Chile is encountering difficulties while attempting to withdraw winnings from a casino. The casino requires a specific bank statement feature for successful withdrawal. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 11 Aug 2023 Disputed amount: $8,554,108 CLP Our verdict

Unjustified complaint

Player’s withdrawal and account are being unfairly blocked.

The player from Mexico attempted to withdraw her winnings but faced continuous requests for additional verification documents. Even though she complied, the casino accused her of violating terms and conditions by creating multiple accounts. After reviewing all the gathered information and details, we concluded there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion for the purpose of bypassing the casino’s restrictions and betting limitations imposed by the casino on the linked casino account that was registered earlier in 2022 and used for abusive play, using the same common patterns to accumulate winnings. In addition, to a considerable extent, the accusations for both accounts relate to sports betting and breaching its rules and restrictions, which is a sphere we do not have enough insight to take on since we deal with complaints about online casinos only. Therefore, the complaint was closed as unjustified. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision.

Read moreRead lessClosed Submitted: 24 Jul 2023 Disputed amount: Mex$410,744 Our verdict

Unjustified complaint

Player’s account has been blocked and funds withheld.

The player from Brazil is having trouble withdrawing funds from the casino due to alleged system issues. Additionally, the casino claims that the player has multiple accounts because her husband also has an account, which has resulted in a ban and withholding of her funds. The player confirmed that both she and her husband used the same device for playing. It would be impossible to prove the accounts were not used by one person, therefore we had to reject this complaint.

Read moreRead lessClosed Submitted: 18 Jul 2023 Disputed amount: 1,200 R$ Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

Resolved Submitted: 11 Jul 2023 Disputed amount: 839 R$ Our verdict

Case closed

Player’s struggling to withdraw his from the casino.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. The player confirmed the funds were received.

Resolved Submitted: 18 Jun 2023 Disputed amount: 4,500 R$ Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received his money.

Resolved Submitted: 17 Jun 2023 Disputed amount: C$100 Our verdict

Player stopped responding

Player has been accused of opening multiple accounts.

The player from Ecuador has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 31 May 2023 Disputed amount: $3,500 Our verdict

Unjustified complaint

Player is struggling to complete account verification.

The player from Russia was not allowed to withdraw his winnings due to ongoing verification. The casino team provided all necessary evidence regarding the player’s case. It became clear that the player’s gameplay was in violation of the casino’s Terms and Conditions and the decision of the casino was in line with our Fair Gambling Codex. Given the findings, the player’s complaint was rejected as ‘Unjustified’.

Read moreRead lessClosed Submitted: 31 May 2023 Disputed amount: $10,597 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 24 May 2023 Disputed amount: Mex$40,000 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Peru is not able to withdraw his winnings. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 21 May 2023 Disputed amount: $1,100 Our verdict

Player stopped responding

Player is struggling to withdraw his winnings.

The player from Russia experiences difficulties withdrawing his winnings. We closed the complaint because the player didn’t reply to our messages and questions.

Closed Submitted: 04 May 2023 Disputed amount: 700 USD₮ Our verdict

Unjustified complaint

The player’s unable to process a payout.

The player was unable to process a payout as the casino claims that he has multiple accounts. After gathering all the necessary information and data, the complaint was closed as unjustified due to breaching the casino’s terms and conditions - multiple accounts registered and used by 1 person and bonus abuse. The complainant is not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its Terms and Conditions.

Read moreRead lessClosed Submitted: 30 Apr 2023 Disputed amount: €15,900 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 19 Apr 2023 Disputed amount: 5,000 S/. Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing completing account verification in the casino. The player confirmed the issue was resolved.

Resolved Submitted: 17 Apr 2023 Disputed amount: $1,313 Our verdict

Other

Player’s account was blocked.

The player from Russia had his account blocked and the balance confiscated. After gathering all the necessary information and in the given circumstances, we closed the complaint as unjustified due to breaching the casino’s terms and conditions - reasonable grounds to believe we are talking about multiple accounts used by 1 person, while it is clear that the allegations relate to sports betting play.

Read moreRead lessClosed Submitted: 14 Apr 2023 Disputed amount: 45,000 руб Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 11 Apr 2023 Disputed amount: 31,646 руб Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 10 Apr 2023 Disputed amount: €1,600 Our verdict

Unjustified complaint

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance due ongoing wagering requirements. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

Closed Submitted: 28 Mar 2023 Disputed amount: €1,300 Our verdict

Other

Player’s not able to access her account.

The player from Peru requested a withdrawal, but the casino blocked her. We were forced to close this complaint because the player focused on sports betting.

Closed Submitted: 22 Mar 2023 Disputed amount: 5,414 S/. Our verdict

Player stopped responding

Player has been accused of opening multiple accounts.

The player from Mexico has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 21 Feb 2023 Disputed amount: Mex$31,500 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Feb 2023 Disputed amount: €2,000 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 13 Jan 2023 Disputed amount: €2,200 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Peru was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has stopped responding to the complaint, and it was closed as “rejected”.

Read moreRead lessClosed Submitted: 07 Jan 2023 Disputed amount: 10,000 S/. Our verdict

Player stopped responding

Player’s experiencing some issues.

The player from Greece probably has not received a cashback bonus. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 26 Dec 2022 Disputed amount: €100 Our verdict

Unjustified complaint

Player was accused of opening multiple accounts.

The player from Russia was accused of opening multiple accounts in the casino during the verification process. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

Read moreRead lessClosed Submitted: 21 Dec 2022 Disputed amount: 24,999 руб Our verdict

Player stopped responding

Player’s struggling to complete the account verification.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint three times because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 17 Dec 2022 Disputed amount: Mex$127,000 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Dec 2022 Disputed amount: 49,999 INR Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 21 Nov 2022 Disputed amount: 49,395 INR Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 16 Nov 2022 Disputed amount: €10,300 Our verdict

Unjustified complaint

Player’s struggling to complete account verification.

The player from Peru is complaining about the lengthy verification process. The player lost the funds, and the complaint was closed as “rejected”.

Closed Submitted: 04 Nov 2022 Disputed amount: 5,000 S/. Our verdict

Other

Player’s winnings haven’t been received yet.

The player from Czech Republic has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 01 Nov 2022 Disputed amount: 75,000 Kč Our verdict

Other

The player’s account got closed.

The player’s account got closed due to multi-accounting. After gathering all the necessary information provided by the casino, the complaint was closed as “rejected” because the player’s issue concerns sports betting and a sports betting welcome bonus, and accusations related to it.

Read moreRead lessClosed Submitted: 19 Oct 2022 Disputed amount: €1,200 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 15 Oct 2022 Disputed amount: 176 S/. Our verdict

Other

Player has been accused of opening multiple accounts.

The player from Nigeria has been accused of opening multiple accounts. Admittedly, he had a different, however, inactive account as due to a wrong currency he was not able to deposit any funds previously. Although later we were provided with evidence about more related accounts, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it.

Read moreRead lessClosed Submitted: 08 Oct 2022 Disputed amount: 14,000 ₦ Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Israel is not able to request a withdrawal. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Closed Submitted: 19 Sep 2022 Disputed amount: $48,920 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 12 Sep 2022 Disputed amount: 14,308 INR Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Chile requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino responded and explained that initially the player was required to complete the verification process. After this, there was a technical issue with the payment provider, and while it was being resolved the player used all of their balance to make sports bets. As the player did not confirm that they considered the matter to be resolved, the complaint was eventually rejected.

Read moreRead lessClosed Submitted: 12 Sep 2022 Disputed amount: $1,000,000 CLP Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 20 Aug 2022 Disputed amount: €1,030 Our verdict

Case closed

The player’s dissatisfied with the casino’s overall experience.

The player’s dissatisfied with the casino’s overall experience as he struggles to withdraw. The complaint was resolved as the player withdraw his money.

Resolved Submitted: 21 Jul 2022 Disputed amount: €600 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Poland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 08 Jul 2022 Disputed amount: €600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Israel has requested a withdrawal one week prior to submitting this complaint. The player stopped responding, and the complaint was closed as “rejected”.

Closed Submitted: 26 Jun 2022 Disputed amount: $6,110 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account got blocked due to ongoing verification. Based on the evidence provided, we ended up rejecting the complaint because it was not justified.

Closed Submitted: 19 Jun 2022 Disputed amount: €10,000 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Greece was experiencing difficulties withdrawing their winnings due to ongoing verification. The player’s account was then blocked because he had multiple accounts. The casino provided evidence showing the player had a second account, but there was no evidence to suggest that the player had gained an unfair advantage from this. Therefore, in accordance with our fair gambling codex, we believe the player should not be penalized in this case. The casino wished to maintain its position, and as a mutual resolution could not be reached the complaint was closed as ‘unresolved’. The casino requested that the complaint be reopened, and stated that after additional discussion of the case the decision had been made to pay the player their winnings. We asked the player to confirm that the matter had been resolved, but as there was no further response from them the complaint was rejected.

Read moreRead lessClosed Submitted: 31 May 2022 Disputed amount: €3,500 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Mexico is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player stopped responding.

Closed Submitted: 28 May 2022 Disputed amount: Mex$1,000 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 18 May 2022 Disputed amount: $135 Our verdict

Other

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We rejected this complaint as it was sports betting related.

Closed Submitted: 04 May 2022 Disputed amount: €2,000 Our verdict

Other

Player’s account has been blocked.

The player from Nigeria is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Subsequently, the account got blocked. We rejected this complaint as it was sports betting related.

Read moreRead lessClosed Submitted: 21 Apr 2022 Disputed amount: $31 Our verdict

Other

Player’s account has been blocked.

The player from Germany has been blocked. The casino claims they opened multiple accounts. The casino provided evidence of the multiple accounts but the complaint was regarding sports betting only. As we do not have a branch dealing with sports betting yet the complaint was rejected.

Read moreRead lessClosed Submitted: 15 Apr 2022 Disputed amount: €2,384 Our verdict

Player stopped responding

The player’s unable to withdraw.

The player’s unable to withdraw for an unknown reason. He stopped responding.

Closed Submitted: 25 Mar 2022 Disputed amount: Mex$540,000 Our verdict

Other

The player’s account got blocked.

The player’s account got blocked without any explanation. The complaint was rejected as the issue was sport betting related.

Closed Submitted: 25 Mar 2022 Disputed amount: 4,000 R$ Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Poland is complaining about lengthy verification process. It has been resolved.

Resolved Submitted: 02 Mar 2022 Disputed amount: 4,000 zł Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening multiple accounts. Upon closer investigation, the casino concluded that they had made a mistake and the player’s account was restored.

Resolved Submitted: 22 Feb 2022 Disputed amount: €5,300 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Italy accumulated winnings with a bonus and tried to withdraw them. Instead, the casino blocked his account. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

Read moreRead lessClosed Submitted: 16 Feb 2022 Disputed amount: €4,500 Our verdict

Unjustified complaint

Plyer’s withdrawal has been delayed.

The player from Albania has been waiting for a withdrawal for over two weeks. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

Read moreRead lessClosed Submitted: 15 Feb 2022 Disputed amount: €1,844 Our verdict

Case closed

Player has been asked to provide documents for additional verification.

The player from Germany has been asked to provide documents for additional verification. The player confirmed he received his winnings, therefore we marked the complaint as resolved.

Resolved Submitted: 19 Jan 2022 Disputed amount: €400 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Brazil is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 15 Jan 2022 Disputed amount: 137 R$ Our verdict

Case closed

Player’s withdrawal hasn’t been processed.

The player from Greece in not able to request a withdrawal. The player informed us that the case was resolved, so we closed it accordingly.

Resolved Submitted: 28 Dec 2021 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawals have been delayed.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

Read moreRead lessResolved Submitted: 27 Nov 2021 Disputed amount: €5,971 Our verdict

Case closed

Player’s bonus hasn’t been granted.

The player from Greece haven’t received a cashback bonus. The player informed us via email, that the issue was resolved.

Resolved Submitted: 16 Nov 2021 Disputed amount: €235 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening duplicate accounts. Admittedly, she has opened two different accounts.

Closed Submitted: 09 Nov 2021 Disputed amount: €400 Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Italy is complaining about the lengthy verification process. The casino eventually managed to pay all the outstanding balance to the player. The complaint is resolved.

Resolved Submitted: 01 Nov 2021 Disputed amount: €20,000 Our verdict

Case closed

The player’s unable to access the website.

The player’s unable to access the casino website as it doesn’t load at all. The complaint was resolved as the site was up again for the player.

Resolved Submitted: 12 Oct 2021 Disputed amount: €40 Our verdict

Unjustified complaint

The player’s account got blocked.

The player’s account was blocked by the casino for breaching casino terms. Player has multiple accounts.

Closed Submitted: 11 Oct 2021 Disputed amount: 4,000 R$ Our verdict

Player stopped responding

Player expressed concerns about the Responsible gambling.

The player from Finland is questioning responsible gambling tools. He claims the Cooling off tool doesn’t work correctly. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 06 Oct 2021 Disputed amount: €40 Our verdict

Player stopped responding

Player’s verifications hasn’t been completed.

The player from Greece is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 02 Sep 2021 Disputed amount: €2,000 Our verdict

Player stopped responding

Player’s struggling to withdraw winnings.

The player from Greece is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined.

Closed Submitted: 29 Aug 2021 Disputed amount: €140 Our verdict

Other

Player’s struggling to complete KYC verification.

The player from Germany submitted all the required documents, make a video call with the casino, but the account still hasn’t been verified, and the casino stopped responding.

Closed Submitted: 24 Aug 2021 Disputed amount: €1,400 Our verdict

Player stopped responding

Player’s struggling to withdraw winnings.

The player from Lithuania is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 21 Aug 2021 Disputed amount: €50 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Spain is experiencing difficulties withdrawing their funds due to limited availability of payment methods. He stopped responding.

Closed Submitted: 17 Aug 2021 Disputed amount: €2,000 Our verdict

Other

Player’s struggling to complete KYC verification.

The player from Spain had her withdrawal request rejected due to having created multiple accounts in the casino. Prior to being accused, due to unavailability of withdrawals via her preferred payment method, she was asked to make a deposit in a cryptocurrency to be able to withdraw via an alternative payment method. The casino provided sufficient evidence to prove the accusation regarding multiple accounts. The player’s complaint was closed as ‘rejected’ after the player confirmed she received a refund of the deposit she was asked to make before she was accused of the T&C violation.

Read moreRead lessClosed Submitted: 09 Aug 2021 Disputed amount: €600 Our verdict

Other

Player’s account has been blocked.

The player from Russia had his winnings from sports betting voided and account blocked due to accusation of “unfair play”. We rejected this complaint as it was sports betting related.

Closed Submitted: 06 Aug 2021 Disputed amount: 51,700 руб Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Norway has been accused of opening duplicate accounts. Admittedly, he has opened different accounts to test their luck. After a closer examination, we ended up rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 04 Aug 2021 Disputed amount: €500 Our verdict

Player stopped responding

Player’s attempts to self-exclude himself have been overlooked.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 04 Aug 2021 Disputed amount: €250 Our verdict

Player stopped responding

Player has received an unwanted bonus.

The player from Switzerland had a deposit bonus that he didn’t want added to his account automatically. We rejected the complaint because the player did not respond to our messages and questions.

Closed Submitted: 25 Jul 2021 Disputed amount: 9,000 CHF Our verdict

Player stopped responding

Player’s waiting for his account to be verified.

The player from Germany is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 13 Jul 2021 Disputed amount: €2,983 Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We’ve rejected this complaint as per the player’s explicit request.

Closed Submitted: 28 Jun 2021 Disputed amount: €500 Our verdict

Other

Player’s account has been permanently blocked.

The player from Italy had his account blocked and winnings confiscated due to suspicion of unfair gambling. We rejected this complaint as it was sports betting related.

Closed Submitted: 24 Jun 2021 Disputed amount: €2,220 Our verdict

Player stopped responding

Player’s struggling to withdraw their winnings.

The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 16 May 2021 Disputed amount: €400 Our verdict

Player stopped responding

Player’s experiencing difficulties withdrawing his winnings.

The player from Portugal has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 08 May 2021 Disputed amount: €500 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We ended up rejecting the complaint because it was not justified.

Closed Submitted: 27 Apr 2021 Disputed amount: €2,890 Our verdict

Case closed

Player’s attempts to block her account have been overlooked.

The player from Spain has been trying to close his account due to a gambling problem. Unfortunately, the enquiries were ignored. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Apr 2021 Disputed amount: €400 Our verdict

Other

Player’s struggling to complete the account verification.

The player from Russia did not pass the casino’s identity verification process. During the investigation of the issue, it became clear that the issue is exclusively related to sports betting. Due to this fact, the player’s complaint was closed as ‘rejected’ and the player was instructed to submit a complaint to an ADR that dealt with complaints related to sports betting.

Read moreRead lessClosed Submitted: 12 Apr 2021 Disputed amount: €822 Our verdict

Player stopped responding

Player complains about incorrect odds.

The player from Sweden had the odds changed after placing a bet. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 04 Mar 2021 Disputed amount: €192 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Ukraine is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player stopped responding and we were forced to close this complaint as ‘rejected’.

Read moreRead lessClosed Submitted: 02 Mar 2021 Disputed amount: €4.5 Our verdict

Unjustified complaint

Player’s criticizing lengthy verification process.

The player from Bulgaria is highly disappointed with time-consuming KYC procedures. Casino accused player from bonus hunting and they provided relevant evidence. Unfortunately, we are rejecting this complaint as unjustified.

Read moreRead lessClosed Submitted: 15 Feb 2021 Disputed amount: €1,100 Our verdict

Unjustified complaint

Player has been accused of opening multiple accounts.

The player from Ireland has been accused of opening multiple accounts.

Closed Submitted: 17 Jan 2021 Disputed amount: €3,072 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Austria had her account blocked without further explanation. Casino provided the evidence and it’s obvious that in the account was suspicious activity so we are rejecting this case as unjustified.

Read moreRead lessClosed Submitted: 12 Jan 2021 Disputed amount: 790 mBTC Our verdict

Other

Player’s winnings have been cancelled.

The player from Sweden had his withdrawal rejected due to an accusation of betting multiple times on the same game. We rejected this complaint as it was sports betting related.

Closed Submitted: 05 Jan 2021 Disputed amount: €5,500 Our verdict

Failed self-exclusion

Player’s criticizing Responsible Gaming practices.

The player from Canada is dissatisfied with lack of enforcement regarding Responsible Gaming procedures.

Unresolved Submitted: 01 Jan 2021 Disputed amount: C$4,000 Our verdict

Unjustified complaint

Player is requesting a refund of his deposits.

The player from Australia has knowingly opened two accounts. Now, he’s requesting a refund of all his deposited funds.

Closed Submitted: 17 Dec 2020 Disputed amount: A$680 Our verdict

Other

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as it was sports betting related.

Closed Submitted: 11 Dec 2020 Disputed amount: ¥60,000 Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Brazil is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 09 Dec 2020 Disputed amount: 3,200 R$ Our verdict

Case closed

Player’s withdrawal has been rejected.

The player from Italy had his withdrawal rejected without further explanation.

Resolved Submitted: 03 Dec 2020 Disputed amount: €5,000 Our verdict

Unjustified complaint

Player’s account has been closed.

The player from Russia had been accused of suspicious activity and his account had been blocked. The complaint was rejected. The casino provided sufficient evidence proving the player used software-aided playing techniques.

Read moreRead lessClosed Submitted: 03 Dec 2020 Disputed amount: €2,500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from South Korea has requested a withdrawal five days ago. It has been pending since. Player’s complaint has been resolved successfully.

Resolved Submitted: 01 Dec 2020 Disputed amount: $700 Our verdict

Other

Player’s winnings from sports betting have been declined.

The player from Sweden is complaining about declined winnings from sports betting. We rejected this complaint as it was sports betting related.

Closed Submitted: 14 Nov 2020 Disputed amount: 60,000 kr Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Sweden requested a withdrawal, but the transaction hasn’t been received yet. The player received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 12 Nov 2020 Disputed amount: 25,000 kr Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing his funds due to limited availability of payment methods and technical issues.

Resolved Submitted: 10 Nov 2020 Disputed amount: 75,000 kr Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing his winnings. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead lessClosed Submitted: 08 Nov 2020 Disputed amount: 23,000 kr Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing difficulties withdrawing funds due to limited availability of payment methods and geolocation. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 03 Nov 2020 Disputed amount: 2,980 kr Our verdict

Player stopped responding

Player’s bonus winnings have been cancelled.

The player from Portugal had his bonus winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Nov 2020 Disputed amount: €254.74 Our verdict

Player stopped responding

Player complains that he didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 28 Oct 2020 Disputed amount: €470 Our verdict

Other

Player’s bonus winnings have been cancelled.

The player from Italy is complaining about cancelled sports betting bonus winnings. We rejected this complaint as it was sports betting related.

Closed Submitted: 25 Oct 2020 Disputed amount: €145 Our verdict

Player stopped responding

Player’s struggling to withdraw his winnings.

The player from Netherlands is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 13 Oct 2020 Disputed amount: €200 Our verdict

Player stopped responding

Player cannot withdraw his winnings.

The player from Sweden is struggling to receive his winnings due to the unfinished verification process. The casino allowed him to withdraw a small part of the winnings and then asked the player to verify his account. Player stopped responding.

Read moreRead lessClosed Submitted: 08 Oct 2020 Disputed amount: 25,000 kr Our verdict

Other

Player’s account has been blocked and audited.

The player from Germany had their account blocked for an audit after accumulating a substantial win on esports games. We rejected this complaint as it was sports betting related.

Closed Submitted: 06 Oct 2020 Disputed amount: €30,000 Our verdict

Other

Player’s winnings from sports betting have been declined.

The player from Norway is complaining about declined bets from sports betting. We rejected this complaint as it was sports betting related.

Closed Submitted: 04 Oct 2020 Disputed amount: €3,900 Our verdict

Player stopped responding

Player is criticizing withdrawal limits.

The player from Canada is dissatisfied with daily withdrawal limits. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 21 Sep 2020 Disputed amount: C$13,400 Our verdict

Other

Player’s struggling to withdraw his winnings.

The player from Germany is experiencing difficulties withdrawing his winnings due to limited withdrawal payment options. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead lessClosed Submitted: 19 Sep 2020 Disputed amount: €260 Our verdict

Unjustified complaint

Player’s struggling to verify.

The player’s struggling to verify his account and withdraw his winnings. The complaint was rejected as the player instead of asking for self-exclusion requested to only close his account and lost all of his winnings.

Read moreRead lessClosed Submitted: 15 Sep 2020 Disputed amount: €5,000 Our verdict

Unjustified complaint

Player’s account has been closed.

The player’s account has been closed during verification process because of having multiple accounts.

Closed Submitted: 29 Aug 2020 Disputed amount: 57,000 INR Our verdict

Player stopped responding

Player’s inquiring about withdrawals.

The player’s complaining about the casino’s support and withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 26 Aug 2020 Disputed amount: 10,000 kr Our verdict

Case closed

Player’s criticizing lengthy withdrawal process.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 24 Jul 2020 Disputed amount: 135 BTC Our verdict

Unjustified complaint

Player’s complaining about overall casino experience.

The player from Italy is highly dissatisfied with the overall casino experience and withdrawal procedures. After a closer examination, we ended up rejecting this complaint as unjustified.

Closed Submitted: 15 Jul 2020 Disputed amount: €6,000 Our verdict

Player stopped responding

Player has been accused of playing restricted games and had the bonus winnings confiscated.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 24 Jun 2020 Disputed amount: €2,558 Our verdict

Unjustified complaint

Player’s requesting refund of his deposits.

The player from Netherlands demands a refund of his deposits which were made after he has requested the account’s closure.

Closed Submitted: 10 May 2020 Disputed amount: €85 Our verdict

Unjustified complaint

Player’s account has been blocked.

The player from Italy had the account blocked after accumulating a substantial amount of winnings due to additional checks. We ended up rejecting the complaint because it was not justified.

Closed Submitted: 22 Apr 2020 Disputed amount: €97,000 Our verdict

Player stopped responding

Player cannot withdraw his winnings because the casino blocked his account.

The player deposited money into the casino and won €7,000. Then he tried to withdraw, but it wasn’t possible. He contacted the live chat and was told he needed to wait. The next day he found out his account was blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 09 Dec 2019 Disputed amount: €7,000

Complaints about related Casinoin IE (Same management)

Our verdict

Case closed

Player’s withdrawal is being delayed.

The player from Greece faced issues with withdrawing his winnings, as each attempt was canceled within half an hour, and he had not been asked for any identification. After multiple attempts and various excuses from the casino regarding withdrawal issues, he eventually succeeded in withdrawing his money along with a larger profit than before. The Complaints Team marked the issue as resolved, appreciating his cooperation.

Read moreRead lessResolved Submitted: 13 Apr 2025 Disputed amount: €186Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delayed verification for withdrawal.

The player from Russia issued a complaint about delays in the verification process at the casino, having already completed the KYC requirements. He experienced significant delays, with over 15 working days passing without confirmation, which prevented him from withdrawing his funds. The issue was resolved when the casino successfully verified his account and allowed him to withdraw his winnings. Confirmation of the resolution was received from the player, and the complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 14 Mar 2025 Disputed amount: 725 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings are delayed due to account verification.

The player from Greece encountered issues withdrawing his winnings after previously enjoying a smooth withdrawal process. Following a recent win, his withdrawal request went pending, and despite submitting verification documents, he faced ongoing delays and was informed that his account was under verification. After a thorough verification process, his account was confirmed, and he successfully received his first withdrawal. The player was then able to withdraw his winnings in installments due to bank limits, and the issue was marked as resolved.

Read moreRead lessResolved Submitted: 24 Feb 2025 Disputed amount: €19,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player faced repeated cancellations of his withdrawal requests and expressed concerns about the casino’s reliability. After intervention from the Complaints Team, the issue was resolved, and the player confirmed that he had managed to withdraw all but 50 euros. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Alberta encountered persistent issues with the withdrawal process after depositing $750 and claiming a bonus. Despite completing the required wagering and submitting documents multiple times over several months, he faced continuous requests for additional documentation without any updates on his pending withdrawals. After extensive communication and a lengthy verification process, his account was eventually verified, and he received one of his three payout requests. Ultimately, he confirmed that all his winnings totaling $8,143 had been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 16 Jan 2025 Disputed amount: C$8,143Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account has been suspended.

The player from Greece faced issues with a suspended account after requesting his winnings. His account had been initially blocked without his request, leading to a lengthy verification process and concerns. His account was restored, and he successfully received his withdrawal. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 08 Dec 2024 Disputed amount: €270Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal requests are being delayed.

The player from Greece faced withdrawal issues with CasinoIn, having had two recent requests of 400€ canceled without explanation. After submitting the required documentation, the player still could not access the funds totaling 1,632 euros in his account. The issue was resolved as the player confirmed that the funds were deposited after intervention. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 04 Dec 2024 Disputed amount: €1,632Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Greece had made an initial successful 900€ withdrawal from the casino, but subsequent 1000€ withdrawal attempts prompted a verification request that remained unresolved. The player sought clarity on whether he would receive his funds. The issue was resolved after approximately 15 days, with the player confirming receipt of the full amount. The Complaints Team marked the complaint as ‘resolved’ and encouraged the player to share his experience.

Read moreRead lessResolved Submitted: 07 Nov 2024 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are being delayed.

The player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €850Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 15 Sep 2024 Disputed amount: €1,700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player’s documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.

Read moreRead lessResolved Submitted: 05 Sep 2024 Disputed amount: $502Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account verification is delayed.

The player from the United Kingdom faced delays in the account verification process, which surpassed the promised timeframe of 5 business days, extending to 7 days without clear communication from the casino. The player reported issues with an expired ID card and expressed concerns over the handling of his verification. After intervention from the Complaints Team, the issue was resolved, and the player received his winnings. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Sep 2024 Disputed amount: €1,900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed due to system issues.

The player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €370Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 13 Jun 2024 Disputed amount: €8,059Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

Read moreRead lessResolved Submitted: 07 Feb 2024 Disputed amount: €300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is repeatedly being rejected.

The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 19 Dec 2023 Disputed amount: €5,735Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 17 Nov 2023 Disputed amount: €1,100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal of winnings has been denied.

The player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino’s live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player’s account was verified and his withdrawal was processed. The complaint had been resolved successfully.

Read moreRead lessResolved Submitted: 01 Nov 2023 Disputed amount: €3,400Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is denied.

The player from Hong Kong deposited a total of 1185 USDT in the casino, but they refused his withdrawal request of 600 USDT. The issue has been resolved successfully.

Resolved Submitted: 19 Sep 2023 Disputed amount: 600 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed due to extensive KYC checks.

The player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player’s KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

Read moreRead lessResolved Submitted: 19 Sep 2023 Disputed amount: ¥150,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player experiences repeated withdrawal cancellations and suspicious casino practices.

The player from Greece is struggling with constant withdrawal cancels. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Sep 2023 Disputed amount: 16.0672 BNBCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account deactivated citing multiple accounts.

The player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player’s account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

Read moreRead lessResolved Submitted: 13 Sep 2023 Disputed amount: €516Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit not credited.

The player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as ‘resolved’.

Read moreRead lessResolved Submitted: 09 Sep 2023 Disputed amount: €25Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Japan has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: $363Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Jun 2023 Disputed amount: €8,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player struggles to complete the verification of his account.

The player from Cyprus requested a withdrawal back in March. Since then he has been undergoing the verification procedure. The issue has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for less than a week. The complaint was resolved as the player received his money.

Resolved Submitted: 09 Jun 2023 Disputed amount: 1,200 R$Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 19 Apr 2023 Disputed amount: €156Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal 20 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Resolved Submitted: 17 Apr 2023 Disputed amount: $780Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 17 Apr 2023 Disputed amount: $614Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player is experiencing difficulties withdrawing his winnings from the casino.

The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

Read moreRead lessResolved Submitted: 04 Apr 2023 Disputed amount: €5,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 03 Apr 2023 Disputed amount: €50Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 22 Mar 2023 Disputed amount: ¥200,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 13 Mar 2023 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his payout.

Resolved Submitted: 28 Feb 2023 Disputed amount: €1,446Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as the player received his deposit.

Resolved Submitted: 07 Feb 2023 Disputed amount: €204Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s deposit did not arrive.

The player’s deposit did not arrive due a technical error. The complaint was resolved as the player received his deposit.

Resolved Submitted: 23 Jan 2023 Disputed amount: €130Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 10 Jan 2023 Disputed amount: €9,300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece was experiencing difficulties withdrawing his funds. The player has received the payment and the complaint was closed as “resolved”.

Resolved Submitted: 09 Nov 2022 Disputed amount: €1,800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Spain is experiencing difficulties withdrawing funds because the transactions to preferred payment methods have been declined. The player later confirmed that the issue was resolved.

Resolved Submitted: 08 Nov 2022 Disputed amount: €3,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 07 Oct 2022 Disputed amount: €900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Sep 2022 Disputed amount: €650Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Sep 2022 Disputed amount: €750Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Aug 2022 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 21 Aug 2022 Disputed amount: €1,600Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account has been blocked.

The player from India has been blocked after requesting a withdrawal. The player later confirmed that the casino reopened his account, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Aug 2022 Disputed amount: 6,600,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Resolved Submitted: 11 May 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not able to withdraw his winnings.

The player from Romania tried to withdraw his winnings, but it wasn’t possible. The player informed us via email, that he received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Apr 2022 Disputed amount: €150Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not albe to request a withdrawal.

The player from Germany is experiencing issues when she tries to request a withdrawal. The player later confirmed that she received her winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 03 Apr 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to complete KYC verification.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player confirmed the issue has been resolved.

Resolved Submitted: 23 Mar 2022 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings have been voided.

The player from India had his winnings delayed for unknown reason. It has been received as Casinoin described in the complaint.

Resolved Submitted: 08 Sep 2021 Disputed amount: 104,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 04 Jul 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

Read moreRead lessResolved Submitted: 12 May 2021 Disputed amount: €7,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Austria is experiencing difficulties withdrawing funds because the transactions via chosen payment method aren’t available. The player informed us that the casino paid him out.

Resolved Submitted: 05 Mar 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s having difficulties verifying his account.

The player from Austria is questioning the verification process. After verification he withdrawn 2500 eur but the rest is lost.

Resolved Submitted: 25 Feb 2021 Disputed amount: €25,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Casino website seems to be offline.

The player from Germany is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.

Resolved Submitted: 23 Jan 2021 Disputed amount: ??Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been suspended.

The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.

Read moreRead lessResolved Submitted: 04 Jan 2021 Disputed amount: 700 mBTCCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has succeeded in opening an account from a restricted country.

The player from Netherlands has registered an account despite his country was listed between restricted ones. The complaint was resolved as the player received his refund.

Resolved Submitted: 26 Nov 2020 Disputed amount: €20Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Switzerland has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts. Casino paid to the player his deposit.

Resolved Submitted: 03 Nov 2020 Disputed amount: 2,500 CHFCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Finland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 12 Oct 2020 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s not able to log into his account.

The player from Spain cannot log into his account. This complaint was successfully resolved.

Resolved Submitted: 01 Jun 2020 Disputed amount: €100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had informed him that the delay might have been due to ongoing KYC verification or a high volume of requests. However, as the recommended time frame had passed without resolution, the complaint had been closed. The player had expressed dissatisfaction with the casino’s withdrawal process and payment options, but the casino had stated that it could not be held liable for unsupported payment methods used by the player.

The player from Mexico had not received their winnings from BETMASTER Casino, despite repeated attempts to withdraw their funds. Customer service had continued to delay the process by requesting additional information, prolonging the issue for over a month. The Complaints Team successfully intervened, leading to the player receiving their funds. The complaint was then marked as ‘resolved.’

The player from Mexico was unable to withdraw her winnings of $34,000 after a review was initiated due to the high amount. Despite having sent a facial photo and bank account statements, she had not received any response for three weeks and was running out of her winnings. The Complaints Team extended the response time by seven days but ultimately closed the complaint due to the lack of communication from her side.

The player from Greece faced difficulties with withdrawing money from the casino, as they repeatedly requested additional documents despite their authentication. The Complaints Team attempted to assist by reaching out for more information and extending the response time. However, due to the player’s lack of response to inquiries. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had acknowledged that her KYC verification was successful, and despite her repeated follow-ups regarding the delay of over three months, no resolution had been provided by the casino. As communication had ceased from her side, the complaint was closed, but she retained the option to reopen it in the future if she chose to resume contact.

The player from Mexico had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had communicated with the casino and learned that her funds were pending due to an outstanding wagering requirement on her initial deposit, which was a standard procedure for compliance with Anti-Money Laundering policies. As the player did not respond to further inquiries, the complaint was closed; however, she retained the option to reopen it should she choose to engage again.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that the casino was canceling his withdrawal requests every 24 hours without explanation, despite having successfully completed KYC verification. The Complaints Team had contacted the casino, which confirmed that the winnings had been paid out. The issue was pending confirmation from the player regarding the receipt of funds. The complaint remained open until a response was received.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

The player from Mexico was unable to withdraw funds using Visa and sought assistance on how to withdraw using Spei. The Complaints Team extended the communication period to allow for a response, but the player did not reply to inquiries regarding previous successful withdrawals or deposit requirements. As a result, the complaint was rejected due to a lack of information needed for further investigation.

The player from Mexico encountered problems withdrawing funds from Betmaster online casino due to the separation of user wallets based on deposit methods. He successfully verified his account and contacted support for a transfer of funds from his Visa Wallet to his Spei Wallet, but faced delays in processing this request. Despite providing proof of deposits, he was unable to make his withdrawal after 10 days, exceeding the casino’s stated 5 business day timeframe. The issue was resolved after the player confirmed that his balance was successfully withdrawn from his account after three weeks, following the casino’s verification of both payment methods.

The player from Greece had requested a withdrawal of 485 euros from the casino, which was supposed to be processed instantly. However, the casino stated that the withdrawal was under review by specialists, despite having previously indicated that identification was unnecessary. This delay prompted the player to suspect potential scamming. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

The player from Greece experienced delays with a 370€ withdrawal, which had been promised to be processed quickly but remained pending. He received automated responses stating that the request was under review, leading him to believe that the casino might not have intended to fulfill the withdrawal. The Complaints Team extended the response time by an additional 7 days for the player to provide necessary information; however, the player did not respond. Consequently, the complaint was rejected due to lack of communication.

The player from Estonia was unable to receive a payment from the casino and did not receive any explanation. Despite the casino stating they had contacted specialists, the player did not receive an answer about the delay. The Complaints Team attempted to gather more information from the player regarding her account verification and the status of her withdrawal but did not receive a response. As a result, the complaint was rejected due to a lack of communication from the player.

The player from Mexico faced issues with withdrawing 12,000 pesos in winnings, as the casino had stopped allowing further withdrawals. Despite reaching out to support, he did not receive any assistance. The Complaints Team attempted to clarify the situation by asking for additional information and extended the response time, but the player did not reply. As a result, the complaint was rejected due to lack of communication.

The player from Mexico was unable to withdraw his winnings from Betmaster after making a deposit, and the chat support remained unresponsive or provided repetitive answers without offering a solution. The Complaints Team facilitated communication between the player and the casino, leading to the casino’s clarification that the player’s withdrawal was not processed because the payment method used for deposits did not support payouts. Despite the player’s completion of the verification process, he lost his winnings before being able to withdraw. The Complaints Team concluded that, since the player was responsible for his account, they could not assist further in recovering the lost winnings.

The player from Kenya faced ongoing issues with withdrawing funds from Betmaster after a deposit of 446 euros. After doubling his stake to roughly 1000 euros, his betting limits were drastically reduced, which led him to apply for a withdrawal. Despite completing verification, his initial withdrawal was canceled and the funds were returned to his account, and he continued to receive inconsistent information about the status of his funds. The issue was resolved after three and a half weeks of communication, with the player eventually being allowed to withdraw, and the funds were credited to his crypto wallet shortly after the request was made.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After a lengthy verification process and multiple communication issues with the casino, the player’s account was finally verified. Following this, the player was able to withdraw funds after three weeks of delays. The complaint had been marked as resolved by the Complaints Team.

The player from Mexico had been trying to verify his casino account for about a month but encountered persistent errors. After contacting support, he was informed that his complaint had been sent to the appropriate department, yet there were no updates or resolutions. The issue arose from the player depositing funds using his wife’s account, which was against the casino’s terms and conditions. As a result, it was determined that the player’s winnings could not be processed. The complaint was closed as the player was advised on the importance of using payment methods in his own name to avoid such issues in the future.

The player from Mexico faced difficulties withdrawing 35,000 pesos in winnings from Betmaster after being informed that his deposit method was unavailable. He submitted proof of deposit to the casino, but after two weeks, there was still no resolution. The issue was eventually resolved as the player successfully withdrew his winnings through SPEI after verification and processing by the casino. The Complaints Team confirmed the resolution and marked the complaint as ‘resolved’ in their system.

The player from Mexico had won 2500 at Betmaster casino, but the withdrawal had not been processed yet. Despite having submitted the required documents on December 23rd, the casino’s support team repeatedly requested them again. The Complaints Team had extended the response time for the player, but she did not reply to the inquiries. As a result, the complaint was rejected due to lack of communication.

The player from Mexico faced a temporary block on his account, during which his withdrawals were canceled and his balance was erased without explanation. Despite the support chat claiming the amount was lost, the player disputed this and did not receive a response to his email to support. The Complaints Team attempted to clarify the situation by requesting additional information from the player, but due to a lack of response, the complaint was rejected.

The player from Italy had been waiting 15 days for account verification after winning 700 euros on Betmaster, which had been returned after withdrawal. Despite having provided the requested documents and selfies, the verification remained unprocessed, and support responses included threats, prompting a request for assistance. After 32 days of waiting, the player reported that the casino had finally verified his account and he had received his winnings. The issue was successfully resolved with the assistance of the Complaints Team, who facilitated communication between the player and the casino.

The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported delays in KYC verification and issues with canceled withdrawal requests. After further communication with the casino and providing the necessary documentation, the player successfully received their withdrawal. The complaint had been marked as resolved by the Complaints Team.

The player from Mexico faced a second verification process for his account, which caused delays in withdrawing his winnings. Despite having submitted the requested documents, the casino continued to prolong the verification, providing no clear timeline for resolution. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of communication from him. As a result, the investigation could not proceed further.

The player from Mexico was frustrated with a prolonged withdrawal process, which had been stuck for days without any communication from support. After depositing and playing significantly, they considered legal action and involving the Gaming Commission. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

The player from Mexico reported multiple discrepancies in payout amounts from several games and felt cheated, stating that the amounts paid did not match what was won. They sought an immediate response and resolution, threatening to escalate the complaint if necessary. The Complaints Team extended the response time by 7 days but ultimately rejected the complaint due to the player’s lack of response to requests for further information.

The player from Estonia had requested a withdrawal of 300€ on September 20th, but his requests had continued to be canceled daily. Customer support had provided repetitive responses regarding an investigation without resolution. The issue was resolved with the payment of the withdrawal.

The player from Mexico faced a delay of over 16 hours in receiving a withdrawal, with the casino stating that the transaction was under investigation. The player confirmed being verified and having previously withdrawn smaller amounts without issue. The complaint was resolved after the casino processed the withdrawal and provided a bonus of 200 pesos for the inconvenience.

The player from Mexico successfully verified their account and won an additional 30,000 pesos after an initial withdrawal request of 4,000 pesos. However, after two days of waiting for a withdrawal of 34,000 pesos, they encountered technical issues and a lack of communication from the casino. The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.

The player from Greece had been attempting to verify his account and had provided all requested documents. After submitting a passport, the casino requested an additional ID, which the player did not currently possess, creating confusion about the necessity of both documents. The player sought assistance to complete verification and withdraw funds. The complaint was rejected due to the player’s lack of response to inquiries and failure to provide the necessary information, which prevented further investigation.

The player from Thailand had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved after the player confirmed that they had received their winnings. The Complaints Team facilitated communication and ensured that the player’s concerns were addressed, leading to the successful processing of the withdrawal.

The player from Greece was owed €90.07 by the casino, which had closed his account upon request but had not processed the payment. Despite being told to expect payment in three days, he filed a complaint due to a lack of trust. The issue was resolved when the player confirmed receiving the payment. The complaint was then marked as ‘resolved’ by us.

The player from Algeria had requested a withdrawal 6 weeks prior and had completed the verification process by providing all required documents. Despite this, the withdrawal had been delayed for a month and 17 days, with the casino repeatedly asking him to wait. The player was later accused of having multiple accounts and providing falsified documentation. After reviewing all evidence from both parties, we concluded that there were signs of fraudulent activity from the player’s side, leading to the rejection of the complaint due to breaches of the casino’s terms and conditions.

The player from Mexico faced issues with the casino for over a month, unable to withdraw money or play games. Despite supposedly verifying his account, the casino continued to request more documents. The player’s winnings were confiscated due to alleged bonus abuse and a possible breach of AML rules. The casino provided evidence of fraudulent activity and prohibited tactics by the player. The complaint was closed as unjustified.

The player from Mexico was frustrated with the casino’s process for handling withdrawals. We advised the player to wait at least 14 days after requesting the withdrawal, considering the usual processing time and potential delays due to KYC verification or high volume of requests. The player confirmed that the issue was resolved after waiting the advised period. The complaint was closed as resolved.

The player from Mexico experienced delays in the withdrawal process and had an issue with money being presented as bonuses instead of winnings. We informed him about the typical processing times and advised patience while waiting for the KYC verification and withdrawal approval. The player confirmed the issue was resolved, and the complaint was closed as ‘resolved’.

The player from Mexico faced withdrawal issues with the casino. After numerous successful deposits and withdrawals, the casino blocked all withdrawals and asked for a KYC process, which the player completed. Although the account was verified, the casino removed the winnings, citing irregularities and rules violations. They did this without specifying the exact reason and continued to block withdrawals. We were unable to investigate further due to a lack of response from the player, leading to the rejection of the complaint.

The player from Israel claimed that the casino moved his winnings to a ‘bonus’, preventing him from withdrawing. The casino alleged that the player had activated a bonus, which the player denied. We requested additional information from the player to investigate, but he did not respond. Consequently, the complaint was rejected due to lack of response.

The player from Ireland had claimed that he had won but his account was locked and then requested for verification. The winnings had been confiscated and despite having provided the requested information, the player had suffered from unresolved issues. The player had alleged that the casino was delaying the verification process and had reduced his balance. We had asked for more details about the games he had played and the status of his card verification, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

The player from Greece requested the casino to block her card due to a gambling addiction but was still allowed to deposit 1400€, which she wishes to recover. Since the player used incorrect personal information for creating multiple accounts, the complaint was rejected.

The player from Greece had won a sum of 3200 euros on sports betting but was unable to proceed with the withdrawal. Despite having submitted all requested verification documents to Betmaster, his account had remained unverified and he was unable to access his winnings. The player had been with the casino for three months and had successful withdrawals in the past. His recent withdrawal request made on 20/04/2024 had been cancelled by the casino and the funds were returned to his account. However, after having communicated with the casino and submitting additional documents as requested, the player’s issue had been resolved and he was able to access his winnings.

The player from Mexico had endured an extended verification process by the casino. Despite having already sent numerous documents, the casino had still asked for a PDF of a specific day’s bank transactions. The player had believed that the casino was delaying her withdrawal. After she submitted the requested document, the player confirmed that the verification had been successfully completed and she had been able to withdraw her winnings. Consequently, the complaint had been closed as ‘resolved’.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn’t specified how. We had then marked the complaint as ‘resolved’.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

The player from Mexico had reported confusion caused by a delay in reflecting his deposit. The casino had added the deposited amount to the account later and the player had treated this increment as winnings, thus he continued playing and lost the money. He had flagged this with customer service, but they insisted the deposit had been credited. We had asked the player to provide his entire deposit history and gaming history for further investigation. However, the player failed to provide the requested information within the given timeframe, which resulted in the rejection of the complaint due to lack of response.

The player from Greece was unable to withdraw 100€ from the 1800€ they had won in the casino. Despite having successfully completed previous withdrawal requests, they were then facing repeated requests for verification. The verification process had been ongoing for 6 working days. The player had provided the requested documents but the casino had not yet approved them and continued to cite technical issues. We attempted to investigate the issue further by requesting additional information from the player, but they did not respond. As a result, we had to reject the complaint due to lack of cooperation from the player.

The player from Greece, despite having completed the identification process, was unable to withdraw his funds. The Complaints Team had reached out to the player for more information to assist with the case, but the player did not respond. Due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Israel had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received. She had also expressed concern about the casino’s withdrawal limit of $2000 per day, which would have required her to make multiple withdrawals for her total winnings of $26,000. Despite our team’s attempts to assist and ask for more information, the player had failed to respond adequately. As a result, we couldn’t investigate further, leading to the rejection of the complaint.

The player from Mexico had repeatedly experienced issues with the withdrawal of his winnings, despite undergoing multiple account verification processes. Even though he had provided all required documents, the casino kept asking for more information which was delaying the payout of approximately 50,000 pesos. The player was seeking assistance to successfully withdraw his winnings. We had advised the player to submit a bank statement for the account used for deposits once it was available, and forward any further correspondence from the casino if there were additional obstacles to the withdrawal process. However, the player later reported that his withdrawals had been processed and his account had been fully validated. Despite this, he experienced further issues with withdrawal processing. We transferred the complaint to another team member for further assistance, but the player did not respond with additional information or requests for assistance, leading to the complaint being closed as rejected.

The player from Russia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.

The player from Croatia had an issue with his casino account relating to his winnings. The player’s account had been blocked without any further clarification. The player had initially deposited €227.64 and had received an equal amount as a bonus, which he lost. He then deposited another €150 for a weekend bonus, managed to fulfill the bonus conditions, and won approximately €560. However, the casino had blocked his account, citing a violation of their terms and conditions, specifically registering multiple accounts. The player denied any wrongdoing and asserted that he had only used bonuses available to everyone. The Complaints Team had been in contact with the casino, asking for evidence of the violation and discussing the matter internally. The player had also filed an official complaint with Gaming Curacao, the licensing authority of Betmaster Casino. The Complaints Team, however, had to reject the complaint because it pertained to sports betting, which was outside their area of expertise. They had advised the player to submit his complaint to websites that dealt with sports betting-related complaints.The complaint was closed as “rejected”.

The player from Greece had complained about the casino confiscating his winnings. The player had claimed that after completing the turnover of his free spins, his profits were reduced without a valid reason. He stated that the casino had provided a non-existent rule as justification, and he had not saved the chat conversation where this was discussed. We had asked the player to provide more details or evidence, but he was unable to do so. The player insisted on a public response from the casino. We found a relevant rule on the casino’s website, but without specifics about the bonus or rules used against the player, we could not proceed with the investigation. The complaint was dismissed due to lack of evidence.

The player from Brazil is experiencing issues with deposit bonuses at an online casino. Despite being promised a 200% bonus, only 100% was credited. Furthermore, the requirements doubled from 25X to 50X, which the player views as deceptive advertising. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Ukraine reports that Betmaster Casino has not returned his funds of 21000 hryvnias, including a 12000 hryvnias deposit. He claims the casino is not responding, his account appears to be deleted, and he hasn’t received any explanations for the actions taken. The complaint was rejected as the issue occurred 3 years ago.

The player from Israel has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Algeria has faced issues with withdrawing winnings. After being asked to verify their account, they complied by sending all required documents. However, after an 8-day wait, the player’s account was attended to and their money taken without any given reason. We’ve reopened this complaint as per the player’s request.

The player from Chile is encountering difficulties while attempting to withdraw winnings from a casino. The casino requires a specific bank statement feature for successful withdrawal. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Mexico attempted to withdraw her winnings but faced continuous requests for additional verification documents. Even though she complied, the casino accused her of violating terms and conditions by creating multiple accounts. After reviewing all the gathered information and details, we concluded there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion for the purpose of bypassing the casino’s restrictions and betting limitations imposed by the casino on the linked casino account that was registered earlier in 2022 and used for abusive play, using the same common patterns to accumulate winnings. In addition, to a considerable extent, the accusations for both accounts relate to sports betting and breaching its rules and restrictions, which is a sphere we do not have enough insight to take on since we deal with complaints about online casinos only. Therefore, the complaint was closed as unjustified. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision.

The player from Brazil is having trouble withdrawing funds from the casino due to alleged system issues. Additionally, the casino claims that the player has multiple accounts because her husband also has an account, which has resulted in a ban and withholding of her funds. The player confirmed that both she and her husband used the same device for playing. It would be impossible to prove the accounts were not used by one person, therefore we had to reject this complaint.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. The player confirmed the funds were received.

The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received his money.

The player from Ecuador has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Russia was not allowed to withdraw his winnings due to ongoing verification. The casino team provided all necessary evidence regarding the player’s case. It became clear that the player’s gameplay was in violation of the casino’s Terms and Conditions and the decision of the casino was in line with our Fair Gambling Codex. Given the findings, the player’s complaint was rejected as ‘Unjustified’.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Peru is not able to withdraw his winnings. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Russia experiences difficulties withdrawing his winnings. We closed the complaint because the player didn’t reply to our messages and questions.

The player was unable to process a payout as the casino claims that he has multiple accounts. After gathering all the necessary information and data, the complaint was closed as unjustified due to breaching the casino’s terms and conditions - multiple accounts registered and used by 1 person and bonus abuse. The complainant is not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its Terms and Conditions.

The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Japan is experiencing completing account verification in the casino. The player confirmed the issue was resolved.

The player from Russia had his account blocked and the balance confiscated. After gathering all the necessary information and in the given circumstances, we closed the complaint as unjustified due to breaching the casino’s terms and conditions - reasonable grounds to believe we are talking about multiple accounts used by 1 person, while it is clear that the allegations relate to sports betting play.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

The player’s unable to withdraw his balance due ongoing wagering requirements. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from Peru requested a withdrawal, but the casino blocked her. We were forced to close this complaint because the player focused on sports betting.

The player from Mexico has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player’s account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

The player from Peru was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has stopped responding to the complaint, and it was closed as “rejected”.

The player from Greece probably has not received a cashback bonus. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Russia was accused of opening multiple accounts in the casino during the verification process. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino’s terms and conditions.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint three times because the player didn’t respond to our messages and questions.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Peru is complaining about the lengthy verification process. The player lost the funds, and the complaint was closed as “rejected”.

The player from Czech Republic has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player’s account got closed due to multi-accounting. After gathering all the necessary information provided by the casino, the complaint was closed as “rejected” because the player’s issue concerns sports betting and a sports betting welcome bonus, and accusations related to it.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Nigeria has been accused of opening multiple accounts. Admittedly, he had a different, however, inactive account as due to a wrong currency he was not able to deposit any funds previously. Although later we were provided with evidence about more related accounts, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it.

The player from Israel is not able to request a withdrawal. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Chile requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino responded and explained that initially the player was required to complete the verification process. After this, there was a technical issue with the payment provider, and while it was being resolved the player used all of their balance to make sports bets. As the player did not confirm that they considered the matter to be resolved, the complaint was eventually rejected.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

The player’s dissatisfied with the casino’s overall experience as he struggles to withdraw. The complaint was resolved as the player withdraw his money.

The player from Poland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

The player from Israel has requested a withdrawal one week prior to submitting this complaint. The player stopped responding, and the complaint was closed as “rejected”.

The player’s account got blocked due to ongoing verification. Based on the evidence provided, we ended up rejecting the complaint because it was not justified.

The player from Greece was experiencing difficulties withdrawing their winnings due to ongoing verification. The player’s account was then blocked because he had multiple accounts. The casino provided evidence showing the player had a second account, but there was no evidence to suggest that the player had gained an unfair advantage from this. Therefore, in accordance with our fair gambling codex, we believe the player should not be penalized in this case. The casino wished to maintain its position, and as a mutual resolution could not be reached the complaint was closed as ‘unresolved’. The casino requested that the complaint be reopened, and stated that after additional discussion of the case the decision had been made to pay the player their winnings. We asked the player to confirm that the matter had been resolved, but as there was no further response from them the complaint was rejected.

The player from Mexico is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player stopped responding.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been accused of opening multiple accounts. We rejected this complaint as it was sports betting related.

The player from Nigeria is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Subsequently, the account got blocked. We rejected this complaint as it was sports betting related.

The player from Germany has been blocked. The casino claims they opened multiple accounts. The casino provided evidence of the multiple accounts but the complaint was regarding sports betting only. As we do not have a branch dealing with sports betting yet the complaint was rejected.

The player’s unable to withdraw for an unknown reason. He stopped responding.

The player’s account got blocked without any explanation. The complaint was rejected as the issue was sport betting related.

The player from Poland is complaining about lengthy verification process. It has been resolved.

The player from Greece has been accused of opening multiple accounts. Upon closer investigation, the casino concluded that they had made a mistake and the player’s account was restored.

The player from Italy accumulated winnings with a bonus and tried to withdraw them. Instead, the casino blocked his account. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

The player from Albania has been waiting for a withdrawal for over two weeks. The casino provided sufficient evidence to show that multiple accounts had been registered from the player’s device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

The player from Germany has been asked to provide documents for additional verification. The player confirmed he received his winnings, therefore we marked the complaint as resolved.

The player from Brazil is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece in not able to request a withdrawal. The player informed us that the case was resolved, so we closed it accordingly.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

The player from Greece haven’t received a cashback bonus. The player informed us via email, that the issue was resolved.

The player from Greece has been accused of opening duplicate accounts. Admittedly, she has opened two different accounts.

The player from Italy is complaining about the lengthy verification process. The casino eventually managed to pay all the outstanding balance to the player. The complaint is resolved.

The player’s unable to access the casino website as it doesn’t load at all. The complaint was resolved as the site was up again for the player.

The player’s account was blocked by the casino for breaching casino terms. Player has multiple accounts.

The player from Finland is questioning responsible gambling tools. He claims the Cooling off tool doesn’t work correctly. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined.

The player from Germany submitted all the required documents, make a video call with the casino, but the account still hasn’t been verified, and the casino stopped responding.

The player from Lithuania is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing their funds due to limited availability of payment methods. He stopped responding.

The player from Spain had her withdrawal request rejected due to having created multiple accounts in the casino. Prior to being accused, due to unavailability of withdrawals via her preferred payment method, she was asked to make a deposit in a cryptocurrency to be able to withdraw via an alternative payment method. The casino provided sufficient evidence to prove the accusation regarding multiple accounts. The player’s complaint was closed as ‘rejected’ after the player confirmed she received a refund of the deposit she was asked to make before she was accused of the T&C violation.

The player from Russia had his winnings from sports betting voided and account blocked due to accusation of “unfair play”. We rejected this complaint as it was sports betting related.

The player from Norway has been accused of opening duplicate accounts. Admittedly, he has opened different accounts to test their luck. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Switzerland had a deposit bonus that he didn’t want added to his account automatically. We rejected the complaint because the player did not respond to our messages and questions.

The player from Germany is questioning the verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We’ve rejected this complaint as per the player’s explicit request.

The player from Italy had his account blocked and winnings confiscated due to suspicion of unfair gambling. We rejected this complaint as it was sports betting related.

The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Portugal has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany has been accused of opening multiple accounts. We ended up rejecting the complaint because it was not justified.

The player from Spain has been trying to close his account due to a gambling problem. Unfortunately, the enquiries were ignored. Player’s complaint has been resolved successfully.

The player from Russia did not pass the casino’s identity verification process. During the investigation of the issue, it became clear that the issue is exclusively related to sports betting. Due to this fact, the player’s complaint was closed as ‘rejected’ and the player was instructed to submit a complaint to an ADR that dealt with complaints related to sports betting.

The player from Sweden had the odds changed after placing a bet. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Ukraine is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player stopped responding and we were forced to close this complaint as ‘rejected’.

The player from Bulgaria is highly disappointed with time-consuming KYC procedures. Casino accused player from bonus hunting and they provided relevant evidence. Unfortunately, we are rejecting this complaint as unjustified.

The player from Ireland has been accused of opening multiple accounts.

The player from Austria had her account blocked without further explanation. Casino provided the evidence and it’s obvious that in the account was suspicious activity so we are rejecting this case as unjustified.

The player from Sweden had his withdrawal rejected due to an accusation of betting multiple times on the same game. We rejected this complaint as it was sports betting related.

The player from Canada is dissatisfied with lack of enforcement regarding Responsible Gaming procedures.

The player from Australia has knowingly opened two accounts. Now, he’s requesting a refund of all his deposited funds.

The player from Japan has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as it was sports betting related.

The player from Brazil is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

The player from Italy had his withdrawal rejected without further explanation.

The player from Russia had been accused of suspicious activity and his account had been blocked. The complaint was rejected. The casino provided sufficient evidence proving the player used software-aided playing techniques.

The player from South Korea has requested a withdrawal five days ago. It has been pending since. Player’s complaint has been resolved successfully.

The player from Sweden is complaining about declined winnings from sports betting. We rejected this complaint as it was sports betting related.

The player from Sweden requested a withdrawal, but the transaction hasn’t been received yet. The player received his winnings, therefore we marked this complaint as resolved.

The player from Sweden is experiencing difficulties withdrawing his funds due to limited availability of payment methods and technical issues.

The player from Sweden is experiencing difficulties withdrawing his winnings. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Sweden is experiencing difficulties withdrawing funds due to limited availability of payment methods and geolocation. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Portugal had his bonus winnings cancelled without further explanation. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Italy is complaining about cancelled sports betting bonus winnings. We rejected this complaint as it was sports betting related.

The player from Netherlands is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Sweden is struggling to receive his winnings due to the unfinished verification process. The casino allowed him to withdraw a small part of the winnings and then asked the player to verify his account. Player stopped responding.

The player from Germany had their account blocked for an audit after accumulating a substantial win on esports games. We rejected this complaint as it was sports betting related.

The player from Norway is complaining about declined bets from sports betting. We rejected this complaint as it was sports betting related.

The player from Canada is dissatisfied with daily withdrawal limits. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his winnings due to limited withdrawal payment options. We rejected this complaint as the funds have been played before we could intervene.

The player’s struggling to verify his account and withdraw his winnings. The complaint was rejected as the player instead of asking for self-exclusion requested to only close his account and lost all of his winnings.

The player’s account has been closed during verification process because of having multiple accounts.

The player’s complaining about the casino’s support and withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

The player from Italy is highly dissatisfied with the overall casino experience and withdrawal procedures. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Netherlands demands a refund of his deposits which were made after he has requested the account’s closure.

The player from Italy had the account blocked after accumulating a substantial amount of winnings due to additional checks. We ended up rejecting the complaint because it was not justified.

The player deposited money into the casino and won €7,000. Then he tried to withdraw, but it wasn’t possible. He contacted the live chat and was told he needed to wait. The next day he found out his account was blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Our verdict

Case closed

Player’s withdrawal is being delayed.

The player from Greece faced issues with withdrawing his winnings, as each attempt was canceled within half an hour, and he had not been asked for any identification. After multiple attempts and various excuses from the casino regarding withdrawal issues, he eventually succeeded in withdrawing his money along with a larger profit than before. The Complaints Team marked the issue as resolved, appreciating his cooperation.

Read moreRead lessResolved Submitted: 13 Apr 2025 Disputed amount: €186Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece faced issues with withdrawing his winnings, as each attempt was canceled within half an hour, and he had not been asked for any identification. After multiple attempts and various excuses from the casino regarding withdrawal issues, he eventually succeeded in withdrawing his money along with a larger profit than before. The Complaints Team marked the issue as resolved, appreciating his cooperation.

Our verdict

Case closed

Player faces delayed verification for withdrawal.

The player from Russia issued a complaint about delays in the verification process at the casino, having already completed the KYC requirements. He experienced significant delays, with over 15 working days passing without confirmation, which prevented him from withdrawing his funds. The issue was resolved when the casino successfully verified his account and allowed him to withdraw his winnings. Confirmation of the resolution was received from the player, and the complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 14 Mar 2025 Disputed amount: 725 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Russia issued a complaint about delays in the verification process at the casino, having already completed the KYC requirements. He experienced significant delays, with over 15 working days passing without confirmation, which prevented him from withdrawing his funds. The issue was resolved when the casino successfully verified his account and allowed him to withdraw his winnings. Confirmation of the resolution was received from the player, and the complaint was marked as resolved by the Complaints Team.

Our verdict

Case closed

Player’s winnings are delayed due to account verification.

The player from Greece encountered issues withdrawing his winnings after previously enjoying a smooth withdrawal process. Following a recent win, his withdrawal request went pending, and despite submitting verification documents, he faced ongoing delays and was informed that his account was under verification. After a thorough verification process, his account was confirmed, and he successfully received his first withdrawal. The player was then able to withdraw his winnings in installments due to bank limits, and the issue was marked as resolved.

Read moreRead lessResolved Submitted: 24 Feb 2025 Disputed amount: €19,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece encountered issues withdrawing his winnings after previously enjoying a smooth withdrawal process. Following a recent win, his withdrawal request went pending, and despite submitting verification documents, he faced ongoing delays and was informed that his account was under verification. After a thorough verification process, his account was confirmed, and he successfully received his first withdrawal. The player was then able to withdraw his winnings in installments due to bank limits, and the issue was marked as resolved.

Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player faced repeated cancellations of his withdrawal requests and expressed concerns about the casino’s reliability. After intervention from the Complaints Team, the issue was resolved, and the player confirmed that he had managed to withdraw all but 50 euros. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player faced repeated cancellations of his withdrawal requests and expressed concerns about the casino’s reliability. After intervention from the Complaints Team, the issue was resolved, and the player confirmed that he had managed to withdraw all but 50 euros. The complaint was marked as ‘resolved’ in the system.

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Alberta encountered persistent issues with the withdrawal process after depositing $750 and claiming a bonus. Despite completing the required wagering and submitting documents multiple times over several months, he faced continuous requests for additional documentation without any updates on his pending withdrawals. After extensive communication and a lengthy verification process, his account was eventually verified, and he received one of his three payout requests. Ultimately, he confirmed that all his winnings totaling $8,143 had been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 16 Jan 2025 Disputed amount: C$8,143Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Alberta encountered persistent issues with the withdrawal process after depositing $750 and claiming a bonus. Despite completing the required wagering and submitting documents multiple times over several months, he faced continuous requests for additional documentation without any updates on his pending withdrawals. After extensive communication and a lengthy verification process, his account was eventually verified, and he received one of his three payout requests. Ultimately, he confirmed that all his winnings totaling $8,143 had been processed, and the complaint was marked as resolved.

Our verdict

Case closed

Player’s account has been suspended.

The player from Greece faced issues with a suspended account after requesting his winnings. His account had been initially blocked without his request, leading to a lengthy verification process and concerns. His account was restored, and he successfully received his withdrawal. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 08 Dec 2024 Disputed amount: €270Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece faced issues with a suspended account after requesting his winnings. His account had been initially blocked without his request, leading to a lengthy verification process and concerns. His account was restored, and he successfully received his withdrawal. The complaint was marked as resolved.

Our verdict

Case closed

Player’s withdrawal requests are being delayed.

The player from Greece faced withdrawal issues with CasinoIn, having had two recent requests of 400€ canceled without explanation. After submitting the required documentation, the player still could not access the funds totaling 1,632 euros in his account. The issue was resolved as the player confirmed that the funds were deposited after intervention. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 04 Dec 2024 Disputed amount: €1,632Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece faced withdrawal issues with CasinoIn, having had two recent requests of 400€ canceled without explanation. After submitting the required documentation, the player still could not access the funds totaling 1,632 euros in his account. The issue was resolved as the player confirmed that the funds were deposited after intervention. The complaint was marked as ‘resolved’ in the system.

Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Greece had made an initial successful 900€ withdrawal from the casino, but subsequent 1000€ withdrawal attempts prompted a verification request that remained unresolved. The player sought clarity on whether he would receive his funds. The issue was resolved after approximately 15 days, with the player confirming receipt of the full amount. The Complaints Team marked the complaint as ‘resolved’ and encouraged the player to share his experience.

Read moreRead lessResolved Submitted: 07 Nov 2024 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece had made an initial successful 900€ withdrawal from the casino, but subsequent 1000€ withdrawal attempts prompted a verification request that remained unresolved. The player sought clarity on whether he would receive his funds. The issue was resolved after approximately 15 days, with the player confirming receipt of the full amount. The Complaints Team marked the complaint as ‘resolved’ and encouraged the player to share his experience.

Our verdict

Case closed

Player’s withdrawals are being delayed.

The player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

Read moreRead lessResolved Submitted: 24 Sep 2024 Disputed amount: €850Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 15 Sep 2024 Disputed amount: €1,700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player’s documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.

Read moreRead lessResolved Submitted: 05 Sep 2024 Disputed amount: $502Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player’s documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.

Our verdict

Case closed

Player’s account verification is delayed.

The player from the United Kingdom faced delays in the account verification process, which surpassed the promised timeframe of 5 business days, extending to 7 days without clear communication from the casino. The player reported issues with an expired ID card and expressed concerns over the handling of his verification. After intervention from the Complaints Team, the issue was resolved, and the player received his winnings. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 03 Sep 2024 Disputed amount: €1,900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from the United Kingdom faced delays in the account verification process, which surpassed the promised timeframe of 5 business days, extending to 7 days without clear communication from the casino. The player reported issues with an expired ID card and expressed concerns over the handling of his verification. After intervention from the Complaints Team, the issue was resolved, and the player received his winnings. The complaint was marked as ‘resolved’ in the system.

Our verdict

Case closed

Player’s withdrawal delayed due to system issues.

The player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €370Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 13 Jun 2024 Disputed amount: €8,059Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

Read moreRead lessResolved Submitted: 07 Feb 2024 Disputed amount: €300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

Our verdict

Case closed

Player’s withdrawal is repeatedly being rejected.

The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 19 Dec 2023 Disputed amount: €5,735Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as ‘resolved’.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 17 Nov 2023 Disputed amount: €1,100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as ‘resolved’.

Our verdict

Case closed

Player’s withdrawal of winnings has been denied.

The player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino’s live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player’s account was verified and his withdrawal was processed. The complaint had been resolved successfully.

Read moreRead lessResolved Submitted: 01 Nov 2023 Disputed amount: €3,400Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino’s live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player’s account was verified and his withdrawal was processed. The complaint had been resolved successfully.

Our verdict

Case closed

Player’s withdrawal request is denied.

The player from Hong Kong deposited a total of 1185 USDT in the casino, but they refused his withdrawal request of 600 USDT. The issue has been resolved successfully.

Resolved Submitted: 19 Sep 2023 Disputed amount: 600 USD₮Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Hong Kong deposited a total of 1185 USDT in the casino, but they refused his withdrawal request of 600 USDT. The issue has been resolved successfully.

Our verdict

Case closed

Player’s withdrawal delayed due to extensive KYC checks.

The player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player’s KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

Read moreRead lessResolved Submitted: 19 Sep 2023 Disputed amount: ¥150,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player’s KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

Our verdict

Case closed

Player experiences repeated withdrawal cancellations and suspicious casino practices.

The player from Greece is struggling with constant withdrawal cancels. Player’s complaint has been resolved successfully.

Resolved Submitted: 16 Sep 2023 Disputed amount: 16.0672 BNBCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece is struggling with constant withdrawal cancels. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s account deactivated citing multiple accounts.

The player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player’s account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

Read moreRead lessResolved Submitted: 13 Sep 2023 Disputed amount: €516Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player’s account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

Our verdict

Case closed

Player’s deposit not credited.

The player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as ‘resolved’.

Read moreRead lessResolved Submitted: 09 Sep 2023 Disputed amount: €25Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as ‘resolved’.

Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Japan has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: $363Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Japan has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 20 Jun 2023 Disputed amount: €8,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player struggles to complete the verification of his account.

The player from Cyprus requested a withdrawal back in March. Since then he has been undergoing the verification procedure. The issue has been resolved successfully.

Resolved Submitted: 20 Jun 2023 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Cyprus requested a withdrawal back in March. Since then he has been undergoing the verification procedure. The issue has been resolved successfully.

Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for less than a week. The complaint was resolved as the player received his money.

Resolved Submitted: 09 Jun 2023 Disputed amount: 1,200 R$Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player’s withdrawal is delayed for less than a week. The complaint was resolved as the player received his money.

Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 19 Apr 2023 Disputed amount: €156Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Japan has requested a withdrawal 20 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Resolved Submitted: 17 Apr 2023 Disputed amount: $780Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Japan has requested a withdrawal 20 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 17 Apr 2023 Disputed amount: $614Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player is experiencing difficulties withdrawing his winnings from the casino.

The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

Read moreRead lessResolved Submitted: 04 Apr 2023 Disputed amount: €5,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 03 Apr 2023 Disputed amount: €50Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 22 Mar 2023 Disputed amount: ¥200,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 13 Mar 2023 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

The player struggles to withdraw his balance.

The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his payout.

Resolved Submitted: 28 Feb 2023 Disputed amount: €1,446Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his payout.

Our verdict

Case closed

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as the player received his deposit.

Resolved Submitted: 07 Feb 2023 Disputed amount: €204Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as the player received his deposit.

Our verdict

Case closed

The player’s deposit did not arrive.

The player’s deposit did not arrive due a technical error. The complaint was resolved as the player received his deposit.

Resolved Submitted: 23 Jan 2023 Disputed amount: €130Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player’s deposit did not arrive due a technical error. The complaint was resolved as the player received his deposit.

Our verdict

Case closed

Player’s struggling to complete account verification.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 10 Jan 2023 Disputed amount: €9,300Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece was experiencing difficulties withdrawing his funds. The player has received the payment and the complaint was closed as “resolved”.

Resolved Submitted: 09 Nov 2022 Disputed amount: €1,800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece was experiencing difficulties withdrawing his funds. The player has received the payment and the complaint was closed as “resolved”.

Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Spain is experiencing difficulties withdrawing funds because the transactions to preferred payment methods have been declined. The player later confirmed that the issue was resolved.

Resolved Submitted: 08 Nov 2022 Disputed amount: €3,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Spain is experiencing difficulties withdrawing funds because the transactions to preferred payment methods have been declined. The player later confirmed that the issue was resolved.

Our verdict

Case closed

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Resolved Submitted: 07 Oct 2022 Disputed amount: €900Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player’s unable to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 15 Sep 2022 Disputed amount: €650Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Sep 2022 Disputed amount: €750Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Aug 2022 Disputed amount: €500Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player claims that payment has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 21 Aug 2022 Disputed amount: €1,600Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s account has been blocked.

The player from India has been blocked after requesting a withdrawal. The player later confirmed that the casino reopened his account, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Aug 2022 Disputed amount: 6,600,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from India has been blocked after requesting a withdrawal. The player later confirmed that the casino reopened his account, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Resolved Submitted: 11 May 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s not able to withdraw his winnings.

The player from Romania tried to withdraw his winnings, but it wasn’t possible. The player informed us via email, that he received his winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 05 Apr 2022 Disputed amount: €150Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Romania tried to withdraw his winnings, but it wasn’t possible. The player informed us via email, that he received his winnings, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s not albe to request a withdrawal.

The player from Germany is experiencing issues when she tries to request a withdrawal. The player later confirmed that she received her winnings, therefore we marked this complaint as resolved.

Resolved Submitted: 03 Apr 2022 Disputed amount: €1,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is experiencing issues when she tries to request a withdrawal. The player later confirmed that she received her winnings, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s struggling to complete KYC verification.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player confirmed the issue has been resolved.

Resolved Submitted: 23 Mar 2022 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player confirmed the issue has been resolved.

Our verdict

Case closed

Player’s winnings have been voided.

The player from India had his winnings delayed for unknown reason. It has been received as Casinoin described in the complaint.

Resolved Submitted: 08 Sep 2021 Disputed amount: 104,000 INRCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from India had his winnings delayed for unknown reason. It has been received as Casinoin described in the complaint.

Our verdict

Case closed

Player’s struggling to withdraw her winnings.

The player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Resolved Submitted: 04 Jul 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

Read moreRead lessResolved Submitted: 12 May 2021 Disputed amount: €7,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

Our verdict

Case closed

Player’s struggling to withdraw winnings.

The player from Austria is experiencing difficulties withdrawing funds because the transactions via chosen payment method aren’t available. The player informed us that the casino paid him out.

Resolved Submitted: 05 Mar 2021 Disputed amount: €700Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Austria is experiencing difficulties withdrawing funds because the transactions via chosen payment method aren’t available. The player informed us that the casino paid him out.

Our verdict

Case closed

Player’s having difficulties verifying his account.

The player from Austria is questioning the verification process. After verification he withdrawn 2500 eur but the rest is lost.

Resolved Submitted: 25 Feb 2021 Disputed amount: €25,000Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Austria is questioning the verification process. After verification he withdrawn 2500 eur but the rest is lost.

Our verdict

Case closed

Casino website seems to be offline.

The player from Germany is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.

Resolved Submitted: 23 Jan 2021 Disputed amount: ??Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s withdrawal has been suspended.

The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.

Read moreRead lessResolved Submitted: 04 Jan 2021 Disputed amount: 700 mBTCCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.

Our verdict

Case closed

Player has succeeded in opening an account from a restricted country.

The player from Netherlands has registered an account despite his country was listed between restricted ones. The complaint was resolved as the player received his refund.

Resolved Submitted: 26 Nov 2020 Disputed amount: €20Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Netherlands has registered an account despite his country was listed between restricted ones. The complaint was resolved as the player received his refund.

Our verdict

Case closed

Player has been accused of opening multiple accounts.

The player from Switzerland has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts. Casino paid to the player his deposit.

Resolved Submitted: 03 Nov 2020 Disputed amount: 2,500 CHFCasinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Switzerland has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts. Casino paid to the player his deposit.

Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Finland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Resolved Submitted: 12 Oct 2020 Disputed amount: €800Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Finland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s not able to log into his account.

The player from Spain cannot log into his account. This complaint was successfully resolved.

Resolved Submitted: 01 Jun 2020 Disputed amount: €100Casinoin IESafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.8 Casinoin IE has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Spain cannot log into his account. This complaint was successfully resolved.

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